My earlier 1 star review was clearly a mistake. Canceling or stoping a car insurance is not something you should do in France. It was clearly a mis communication between my new assurance and the direc... See more
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Operatrice competente et agreable au telephone. Essaie de trouver une solution a nos demandes
The most appalling company I have every had the misfortune to deal with. My claim never dealt with. Missed appointments. Pedantic staff. Unhelpful and rude. Claim never investigated nor satisfied... See more
Company replied
I have recently, unfortunately, had to claim for a windscreen replacement. I have a complimentary insurance that requires proof of my insurance and a letter or email from Direct Assurance to reclaim... See more
Company details
Written by the company
Leader de l'assurance en ligne. ✔️Assurance auto, moto, habitation et santé ✔️Simulation de devis gratuit et souscription en ligne.
Contact info
France
- direct-assurance.fr
Replied to 65% of negative reviews
Typically replies within 48 hours
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Simple efficace et clair
simple direct
Simple efficaces
Interface au top!
bonne assurance
Simple et rapide ;)
Merci direct assurance
Site internet propre et efficace
simple et rapide
Tres bon service
Simple et rapide quand on a pas le…
Simple et rapide quand on a pas le temps de passer par un conseiller
Rapide et simple option drive connecté
AVIS TRES FAVORABLE ET RAPIDITE
Rapide et simple
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