My earlier 1 star review was clearly a mistake. Canceling or stoping a car insurance is not something you should do in France. It was clearly a mis communication between my new assurance and the direc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Operatrice competente et agreable au telephone. Essaie de trouver une solution a nos demandes
The most appalling company I have every had the misfortune to deal with. My claim never dealt with. Missed appointments. Pedantic staff. Unhelpful and rude. Claim never investigated nor satisfied... See more
Company replied
I have recently, unfortunately, had to claim for a windscreen replacement. I have a complimentary insurance that requires proof of my insurance and a letter or email from Direct Assurance to reclaim... See more
Company details
Written by the company
Leader de l'assurance en ligne. ✔️Assurance auto, moto, habitation et santé ✔️Simulation de devis gratuit et souscription en ligne.
Contact info
France
- direct-assurance.fr
4.0
Great
8K reviews
Replied to 65% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
rapide sans prise de tête
February 12, 2020
Unprompted review
Simple et efficace
February 11, 2020
Unprompted review
Simple et rapide
January 24, 2020
Unprompted review
Très simple.
January 22, 2020
Unprompted review
simple et rapide
January 18, 2020
Unprompted review
Accident non responsable
Accident non responsable, indemnisation ridicule, délai trop trop long, 15 minutes d attentes pour avoir un agent en ligne, assurance qui minimise au maximum en demandant des documents quasi impossible à se procurer.....
January 15, 2020
Unprompted review
Simple et efficace
January 8, 2020
Unprompted review
Navigation intuitive
January 6, 2020
Unprompted review
merci direct assurance
December 21, 2019
Unprompted review
tres bonne assurance
December 10, 2019
Unprompted review
interface web de simulation efficase
December 10, 2019
Unprompted review
RAPIDE ET SIMPLE
December 8, 2019
Unprompted review
A reflechir mais interessant.
December 8, 2019
Unprompted review
honda
its a goog website and its easy for us to make rhesimulation and its very useful.
November 23, 2019
Unprompted review
Excellent site
November 18, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.