Directclothing Reviews 648

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 221 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the ordering process easy and efficient, especially for school uniforms and personalized items. Many people praise the staff for their helpfulness, professionalism, and willingness to go the extra mile to resolve issues and ensure satisfaction. The delivery service is frequently highlighted as prompt, accurate, and fast, with items often arriving in good condition and sometimes even earlier than expected. However, some customers also noted inconsistencies with product sizing, mentioning that items might not fit as expected or that size charts are sometimes missing. A few other people also felt that the quality of certain products, like blazers or jumpers, was not up to par, describing them as thin or rough. Additionally, some reviewers experienced issues with delivery delays or missing items, and found the exchange process frustrating due to extra shipping charges.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many reviewers praise the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers reporting timely and fast... See more

Order

Customers had positive experiences with order, finding the ordering process easy and straightforward, with... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Service

Reviewers highlight positive aspects of service, with many customers consistently reporting excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is very easy to order school uniforms from here but it is a shame they never reopened the shop after Covid so you could get your child to try stuff on for size. Especially for the personalized PE k... See more

Company replied

Rated 4 out of 5 stars

I have previously purchased my daughter's school uniform from this company before her school switched to a different online provider. This year,I returned to order my son's uniform. Based on my past e... See more

Company replied

Rated 4 out of 5 stars

Size actually wanted has been out of stock for months and have not recieved updates further when would be back in stock despite emails and on the list to be contacted Went fur larger size - not idea... See more

Company replied

Rated 5 out of 5 stars

Ordering school uniform.. any parent’s worst nightmare! I can honestly say, I have been SO lucky throughout this whole process, because it’s been easy.. even when colours and sizes haven’t been r... See more

Company replied


Company details

  1. Uniform Store

Written by the company

Direct Clothing has been established for over twenty years as an independent clothing supplier offering a wide range of products including school uniform, sportswear and corporate/promotional wear. We pride ourselves on offering an efficient, reliable and personal service to our customers and are confident that, as well as being impressed with our level of service and quality, you will also find our prices highly competitive. Please contact us to discuss your requirements by emailing sales@directclothing.co.uk Direct Clothing will be happy to provide free advice and guidance or give you a quote online. Direct Clothing currently runs school uniform shops in private and state schools throughout the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

648 reviews

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4.3

All reviews

(648)

194 reviews in the last 12 months

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Rated 5 out of 5 stars

Really helpful sizing charts which…

Really helpful sizing charts which meant it was a successful purchase.

January 8, 2026
Directclothing logo

Reply from Directclothing

Hi Joanna,

We're happy to hear that our sizing charts helped you make a confident purchase!

Thank you for letting us know that they were useful to you and your shopping experience.

Kind Regards,

Direct Clothing

Rated 5 out of 5 stars

Great experience

A very good and efficient shopping experience, staffs are really helpful and offer valuable advice.

January 6, 2026
Directclothing logo

Reply from Directclothing

Hi Raymond,

We're happy to hear that you had a very good and efficient shopping experience. We appreciate your positive feedback regarding our helpful staff and the valuable advice they offer.

Kind Regards,

Direct Clothing

Rated 5 out of 5 stars

The experience was very good

The experience was very good. I appreciate the patience and kindness of the person who attended to us, guided us, and advised us as we were new arrivals.

January 6, 2026
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Reply from Directclothing

Hi Patricia

We're happy to hear that your experience was very good. We appreciate your feedback and are so glad that our team member was patient, kind, and helpful, especially as you were new to the area.

Kind Regards,

Direct Clothing

Rated 5 out of 5 stars

Good quality and easy

Good quality and easy

December 22, 2025
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Reply from Directclothing

Hi Vandana

We're happy to hear that you found our product easy to use and of good quality.

Thanks for your feedback!

Direct Clothing Team

Rated 5 out of 5 stars

Easy to book and very good quality of…

Easy to book and very good quality of items

December 8, 2025
Directclothing logo

Reply from Directclothing

Hi Nadiia

We're happy to hear that booking was easy and you found our items to be of very good quality.

Thank you for your positive feedback!

Direct Clothing Team

Rated 4 out of 5 stars

Well made quality garment

Lovely, well made quality garment. Just a shame it’s very expensive for a school PE fleece top.

December 5, 2025
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Reply from Directclothing

Hi Hasina

We're happy you find the fleece top lovely and well-made. We appreciate your feedback regarding the price for school PE attire.

Thank you for your review.

Direct Clothing Team

Rated 5 out of 5 stars

Prompt customer service

November 27, 2025
Directclothing logo

Reply from Directclothing

We would like to thank you for taking the time to leave us a kind review.

We are determined to provide the highest standards of customer service and the team are delighted to hear your experience with us has reflected this.

Direct Clothing Team

Rated 4 out of 5 stars

The snood is extremely long.

The snood is extremely long.

November 26, 2025
Directclothing logo

Reply from Directclothing

Thank you for taking the time to leave a review. We appreciate your feedback

Direct Clothing Team

Rated 5 out of 5 stars

Fantastic fast free delivery

Fantastic fast free delivery

November 12, 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 5 out of 5 stars

a pleasant experience as always

It’s always a pleasant experience to make purchase at this online store. Keep up!

November 10, 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 3 out of 5 stars

sent me old stock again which does not…

sent me old stock again which does not fit properly. I always get excellent service in sunningdale but whenever I receive orders without their intervention, they are always inconsistently sized -it is going to be difficult to work without local assistance.

November 13, 2025
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Reply from Directclothing

We appreciate your feedback and apologise the product didn't fit well. We'll review our stock processes.

Rated 5 out of 5 stars

Easy to order

Easy to order, able to be delivered to school.

November 5, 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 4 out of 5 stars

Very good

Good job and large number

October 31, 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 1 out of 5 stars

I ironed the logo onto the blazer and…

I ironed the logo onto the blazer and it come off by the next morning.

November 3, 2025
Directclothing logo

Reply from Directclothing

Thank you for your review.

We are extremely sorry to learn this, we have organised to have a replacment badge sent out to you.

If you have any issues with an order in the future, please contact us directly so we can assist you

Email: customerservice@directclothing.co.uk
Telephone: 01344 872299 Hours: Monday to Friday 9am-5pm

Direct Clothing Team

Rated 5 out of 5 stars

Great customer service

Great customer service, I had to edit my order after being placed and it was a seamless experience

November 17, 2025
Unprompted review
Directclothing logo

Reply from Directclothing

We would like to thank you for taking the time to leave us a kind review.

We are determined to provide the highest standards of customer service and the team are delighted to hear your experience with us has reflected this.

Direct Clothing Team

Rated 3 out of 5 stars

Late delivery

Late delivery but product good on arrival. Second time delivery has been later than stated.
My delivery was due the Wednesday before half term, as stated in the email. It had not been delivered on the Wednesday or by the Friday when the children finished for half term. Subsequently I received it after half term.

October 17, 2025
Directclothing logo

Reply from Directclothing

Thank you for your review, we acknowledge that there was a delay in delivering your order to the school due to the half term break.

Direct Clothing

Rated 1 out of 5 stars

Awful quality as always but have no…

Awful quality as always but have no choice to buy the items for school

October 14, 2025
Directclothing logo

Reply from Directclothing

Thank you for taking the time to leave a review.

We are sorry to hear you are disappointed with the quality of the garments you received. Here at Direct Clothing, we take great pride in the quality we offer. We are sad to see this has not been reflected in your order.

Direct Clothing

Rated 5 out of 5 stars
Directclothing logo

Reply from Directclothing

Thank you for taking the time to leave a review.

We appreciate your feedback. Direct Clothing are glad that you had such a positive experience with us and are glad we were able to provide fast delivery.

Direct Clothing Team

Rated 5 out of 5 stars

Great friendly service

October 17, 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

As a team we go above and beyond to create a positive experience for all our customers. It is great to see this has been reflected with your experience when visiting our onsite shop.

Direct Clothing Team

Rated 5 out of 5 stars

Great service

The ordering and delivery were very quick.
Really impressed!

October 16, 2025
Directclothing logo

Reply from Directclothing

Thank you for taking the time to leave a review.

We appreciate your feedback. Direct Clothing are glad that you had such a positive experience with us and are glad we were able to provide fast delivery.

Direct Clothing Team

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