Directclothing Reviews 648

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 221 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the ordering process easy and efficient, especially for school uniforms and personalized items. Many people praise the staff for their helpfulness, professionalism, and willingness to go the extra mile to resolve issues and ensure satisfaction. The delivery service is frequently highlighted as prompt, accurate, and fast, with items often arriving in good condition and sometimes even earlier than expected. However, some customers also noted inconsistencies with product sizing, mentioning that items might not fit as expected or that size charts are sometimes missing. A few other people also felt that the quality of certain products, like blazers or jumpers, was not up to par, describing them as thin or rough. Additionally, some reviewers experienced issues with delivery delays or missing items, and found the exchange process frustrating due to extra shipping charges.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. Many reviewers praise the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers reporting timely and fast... See more

Order

Customers had positive experiences with order, finding the ordering process easy and straightforward, with... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Service

Reviewers highlight positive aspects of service, with many customers consistently reporting excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is very easy to order school uniforms from here but it is a shame they never reopened the shop after Covid so you could get your child to try stuff on for size. Especially for the personalized PE k... See more

Company replied

Rated 4 out of 5 stars

I have previously purchased my daughter's school uniform from this company before her school switched to a different online provider. This year,I returned to order my son's uniform. Based on my past e... See more

Company replied

Rated 4 out of 5 stars

Size actually wanted has been out of stock for months and have not recieved updates further when would be back in stock despite emails and on the list to be contacted Went fur larger size - not idea... See more

Company replied

Rated 5 out of 5 stars

Ordering school uniform.. any parent’s worst nightmare! I can honestly say, I have been SO lucky throughout this whole process, because it’s been easy.. even when colours and sizes haven’t been r... See more

Company replied


Company details

  1. Uniform Store

Written by the company

Direct Clothing has been established for over twenty years as an independent clothing supplier offering a wide range of products including school uniform, sportswear and corporate/promotional wear. We pride ourselves on offering an efficient, reliable and personal service to our customers and are confident that, as well as being impressed with our level of service and quality, you will also find our prices highly competitive. Please contact us to discuss your requirements by emailing sales@directclothing.co.uk Direct Clothing will be happy to provide free advice and guidance or give you a quote online. Direct Clothing currently runs school uniform shops in private and state schools throughout the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

648 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(648)

195 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality

Great quality , and good service. Thank you

October 14, 2025
Directclothing logo

Reply from Directclothing

Thank you for leaving a fantastic review.

We love to see you are happy with the quality you have received as we are determined to deliver the highest of standards at all times.

Direct Clothing Team

Rated 2 out of 5 stars

Product delivered 3-4weeks after the…

Product delivered 3-4weeks after the actual dare of delivery.
Informed it will be delivered to tge house...but was delivered to school instead

October 6, 2025
Directclothing logo

Reply from Directclothing

Thank you for your review and we are sorry that your experince with us was not up to standard on this occasion.

Direct Clothing

Rated 5 out of 5 stars

Reliable service

My uniform return was handled very well. Fast delivery.

October 6, 2025
Directclothing logo

Reply from Directclothing

Thank you for taking the time to leave a review.

We appreciate your feedback. Direct Clothing are glad that you had such a positive experience with us and are glad we were able to provide fast delivery.

Direct Clothing Team

Rated 1 out of 5 stars

Do not do exchanges

Do not do exchanges, delivery takes forever and they’re expensive.

October 13, 2025
Directclothing logo

Reply from Directclothing

Thank you for taking the time to leave a review

Rated 1 out of 5 stars

I have not received the package

I have not received the package

October 13, 2025
Directclothing logo

Reply from Directclothing

Thank you for taking the time to leave a review.

We understand that you have been in contact with the customer service team and this is being looked into

Direct Clothing

Rated 5 out of 5 stars

Really helpful in getting all the uniform we needed

We needed a huge amount of new uniform and associated kit, and Direct Clothing were very helpful in advising, fitting and ordering extra items.

August 27, 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

As a team we go above and beyond to create a positive experience for all our customers. It is great to see this has been reflected with your experience when visiting our onsite shop.

Direct Clothing Team

Rated 5 out of 5 stars

Good customer service

Free shipping, prompt response and follow up.

October 1, 2025
Directclothing logo

Reply from Directclothing

We would like to thank you for taking the time to leave us a kind review.

We are determined to provide the highest standards of customer service and the team are delighted to hear your experience with us has reflected this.

Direct Clothing Team

Rated 5 out of 5 stars

It was an easy purchase

It was an easy purchase, delivery and pickup.

October 6, 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 5 out of 5 stars
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 5 out of 5 stars

Very prompt delivery

September 29, 2025
Directclothing logo

Reply from Directclothing

Thank you for taking the time to leave a review.

We appreciate your feedback. Direct Clothing are glad that you had such a positive experience with us and are glad we were able to provide fast delivery.

Direct Clothing Team

Rated 1 out of 5 stars

They don't stock enough of the sizes…

They don't stock enough of the sizes and it's ridiculous. My son is 12 and they have been out of almost every size item he needs for months. They even removed the XS size from the PE kit after being out of stock for months. No im left trying to find all second hand kit. It is their business to have sufficient stock so that kids can get their uniform when needed and they just don't.

September 22, 2025
Directclothing logo

Reply from Directclothing

We appreciate you bringing the stock issues to our attention. We are sorry that you have been unable to find the sizes needed for your son's uniform. We are looking into the availability of sizes and the PE kit XS issue to improve our stock levels.

Rated 3 out of 5 stars

Expensive shipping fee

Uniform items were a bit pricey,
Bought a necktie for 10pounds then had to pay shipping of 5pounds .

Maybe to some ,this was still OK.. but for me..it's on the expensive side

September 1, 2025
Directclothing logo

Reply from Directclothing

Thank you for leaving us a review

We're sorry to learn that you are not pleased with the shipping costs associated with your order. We have worked hard to keep our costs down for delivery, since the school took the decision to close the onsite shop.

We have a free delivery option available during term time. If the order is placed before midnight on a Sunday the order, subject to the items being in stock, will be ready for collection from school reception on the Wednesday of the same week.

If at any point in the future you do require assistance with your order, please get in direct contact with our Customer Service Team by email or phone.

Email: customerservice@directclothing.co.uk
Telephone: 01344 872299 Hours: Monday to Friday 9am-5pm

Rated 5 out of 5 stars

The clothing arrived as expected and on…

The clothing arrived as expected and on time.

September 19, 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 5 out of 5 stars

Delivered on time and Sizing good

Item was delivered on time and the size was accurate.

September 18, 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 5 out of 5 stars

Great service

Great service
Super helpful staff at the sunningdale office

September 12, 2025
Directclothing logo

Reply from Directclothing

We would like to thank you for taking the time to leave us a kind review.

We are determined to provide the highest standards of customer service and the team are delighted to hear your experience with us has reflected this.

Direct Clothing Team

Rated 5 out of 5 stars

Super helpful!

September 19, 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 5 out of 5 stars

Very efficient delivery.

Very efficient delivery.

September 4, 2025
Directclothing logo

Reply from Directclothing

Thank you for your positive feedback.

Here at Direct Clothing, we work hard to maintain high standards and to get orders out quickly and efficiently. We are delighted that this has been reflected with your order.

Direct Clothing Team

Rated 5 out of 5 stars

Always on time

Always on time. Amazing service.

September 11, 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

Rated 5 out of 5 stars

Easy and fast service

September 18, 2025
Directclothing logo

Reply from Directclothing

Thank you for your positive feedback. Here at Direct Clothing, we work hard to maintain high standards and to get orders out quickly and efficiently.

We are delighted that this has been reflected with your order.

Direct Clothing Team

Rated 5 out of 5 stars

Great company

Fast delivery, great communication and excellent material for uniforms especially for PE kits. suitable for washing 2 and 3 times a week.

September 11, 2025
Directclothing logo

Reply from Directclothing

Thank you for your kind review.

Direct Clothing are happy to learn you had such a positive experience when ordering and we really appreciate your review and feedback.

Direct Clothing Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look