Direct Door Handles LimitedReviews 

216
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and speed of delivery for their orders. Many people appreciate the high quality of the products, noting they are well-made, easy to fit, and arrive in perfect condition. Reviewers also commend the helpful and knowledgeable staff, who provide first-class assistance and clear communication. However, some customers mentioned not receiving an email confirmation for their order. Additionally, a few people experienced issues with courier delivery to the wrong address, though the company's service remained positive.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and reliable delivery, with... See more

Product

People report positive experiences with product, consistently praising the good quality, with many stating... See more

Service

Users describe positive interactions with service, frequently highlighting its excellence, efficiency, and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with their purchases and... See more

Quality

Consumers find quality to be positive, with many reviewers describing the door handles as excellent and of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, next day delivery of order placed at 2pm. Even offered some advice over the telephone answering some questions I had. Very knowledgeable guy I spoke too. Awesome will use again. Oh forg... See more

Rated 5 out of 5 stars

Great prices on the Jigtech handle packs I needed, and excellent service too. I inadvertently ordered a small item with a longer lead time and not only did they phone me to advise this in case I hadn'... See more

Rated 5 out of 5 stars

Fantastic product, fairly priced. Courtesy call from the company after placing the order was a great touch and really gave me confidence if there had been any issues. Was able to suggest some other pr... See more

Rated 5 out of 5 stars

Direct Door Handles always have the stock i need ready for dispatch and the customer service i’ve received is second to none. I have had items delivered but also collected items too when i’ve needed... See more


Company details

  1. Hardware Store
  2. Do-it-Yourself Shop
  3. Hardware Accessories Store

Written by the company

Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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4.9

All reviews

(216)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Fab customer service

After months of searching, I reached out to Direct Door Handles to try and identify an existing door handle which I wanted to replace. Paul responded immediately and based off some photos I sent confirmed the exact handle I’d need to order. It arrived promptly and is exactly what I was looking for - I’m so appreciative of how helpful they were and would highly recommend! If it weren’t for them it would have cost me a fortune to replace all ten matching door handles.

October 3, 2023
Rated 5 out of 5 stars

My five door handles and lock for the…

My five door handles and lock for the bathroom arrived very quickly. The shape of the handles was as expected, but they were not the best example of Antique brass, with a brushed finish which made them look more modern. They were very good quality and value for money, with a nice feel in the hand. Pretty pleased.

September 29, 2023
Rated 5 out of 5 stars

Clever device

This device is very initiative, well designed and straightforward to use. This item makes fitting doors that much easier, excellent tool.

October 11, 2023
Rated 5 out of 5 stars

Great company

Great company - quality items. I spoke to the owner to make a change to my order and he was extremely helpful. First class service!

October 2, 2023
Rated 5 out of 5 stars

Customer satisfaction

Website clear and comprehensive. Fast delivery and judging by the phone call I received the day after I placed my order, the aftersales and customer service team have the customer satisfaction at the top of their list. Excellent.

October 2, 2023
Rated 5 out of 5 stars

Tried everywhere to get door handles to…

Tried everywhere to get door handles to match the rest of the house (done about 7 years ago) this was the only company that could provide them. They arrived in good time, well packaged. Sadly one handle had it's screw pack missing, a quick email to Paul and they arrived a couple of days later. Superb service, thank you.

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

If only all businesses were like Direct Door Handles!

Most impressed with the way this business dealt with my query. Paul went out of his way to double check product numbers and quantity of items held on site, so that I could have a realistic idea of the stock in his possession. The delivery was super fast and all the handles were securely packaged. I know where to go first for my next order.
If only all businesses were like Direct Door Handles, the world would be a better place!

March 29, 2023
Unprompted review

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