Direct Door Handles LimitedReviews 

216
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and speed of their interactions. Many people appreciate the fast and reliable delivery, with orders often arriving the next day and products being well-packaged and in perfect condition. The quality of the products, such as door handles, is frequently mentioned as excellent, meeting customer expectations. Some people also felt that the communication was exceptional, with staff providing helpful advice and going out of their way to ensure customer satisfaction, even offering solutions for urgent orders or unexpected issues. However, some customers mentioned not receiving an email confirmation for their order, though the delivery itself was still prompt and the items well-packaged.

What people talk about most

Delivery service

Customers consistently report positive experiences with delivery service, highlighting its speed and... See more

Product

Users describe positive interactions with product, consistently praising the quality and finding items to be... See more

Service

Clients share positive opinions on service, with many reviewers expressing high satisfaction and stating they... See more

Order

Reviewers highlight positive aspects of their orders, with many expressing satisfaction with the speed of... See more

Quality

Customers consistently note positive experiences with quality, particularly regarding door handles, which are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, next day delivery of order placed at 2pm. Even offered some advice over the telephone answering some questions I had. Very knowledgeable guy I spoke too. Awesome will use again. Oh forg... See more

Rated 5 out of 5 stars

Great prices on the Jigtech handle packs I needed, and excellent service too. I inadvertently ordered a small item with a longer lead time and not only did they phone me to advise this in case I hadn'... See more

Rated 5 out of 5 stars

Fantastic product, fairly priced. Courtesy call from the company after placing the order was a great touch and really gave me confidence if there had been any issues. Was able to suggest some other pr... See more

Rated 5 out of 5 stars

Direct Door Handles always have the stock i need ready for dispatch and the customer service i’ve received is second to none. I have had items delivered but also collected items too when i’ve needed... See more


Company details

  1. Hardware Store
  2. Do-it-Yourself Shop
  3. Hardware Accessories Store

Written by the company

Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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4.9

All reviews

(216)

53 reviews in the last 12 months

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Rated 3 out of 5 stars

Whilst the hinges are well made and…

Whilst the hinges are well made and look great on the doors, the screws supplied seem to be of inferior quality and easily got chewed up, even using a hand powered screwdriver. Pity!

January 29, 2024
Direct Door Handles Limited logo

Reply from Direct Door Handles Limited

Hi there, thank you for the feedback, we would have been happy to help sort replacement screws if informed as we haven't had this problem before. All the best.

Rated 5 out of 5 stars

Have used this company many times and…

Have used this company many times and always provide a brilliant service, always keep you informed with your order, an excellent company with perfect customer relations, many thanks for your hard work
Providing the service for us trades

January 9, 2024
Rated 3 out of 5 stars

I thought that I would get green…

I thought that I would get green inserts but got red which are shorter 🤔

January 2, 2024
Direct Door Handles Limited logo

Reply from Direct Door Handles Limited

The green inserts are the old brand JigTech. Assa Abloy have rebranded JigTech to red so there shouldn't be any difference, just a supplier rebrand hence the colour change. Very happy to explain if you wanted to email us. Many thanks

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