Direct Door Handles LimitedReviews 

216
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and speed of their interactions. Many people appreciate the fast and reliable delivery, with orders often arriving the next day and products being well-packaged and in perfect condition. The quality of the products, such as door handles, is frequently mentioned as excellent, meeting customer expectations. Some people also felt that the communication was exceptional, with staff providing helpful advice and going out of their way to ensure customer satisfaction, even offering solutions for urgent orders or unexpected issues. However, some customers mentioned not receiving an email confirmation for their order, though the delivery itself was still prompt and the items well-packaged.

What people talk about most

Delivery service

Customers consistently report positive experiences with delivery service, highlighting its speed and... See more

Product

Users describe positive interactions with product, consistently praising the quality and finding items to be... See more

Service

Clients share positive opinions on service, with many reviewers expressing high satisfaction and stating they... See more

Order

Reviewers highlight positive aspects of their orders, with many expressing satisfaction with the speed of... See more

Quality

Customers consistently note positive experiences with quality, particularly regarding door handles, which are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, next day delivery of order placed at 2pm. Even offered some advice over the telephone answering some questions I had. Very knowledgeable guy I spoke too. Awesome will use again. Oh forg... See more

Rated 5 out of 5 stars

Great prices on the Jigtech handle packs I needed, and excellent service too. I inadvertently ordered a small item with a longer lead time and not only did they phone me to advise this in case I hadn'... See more

Rated 5 out of 5 stars

Fantastic product, fairly priced. Courtesy call from the company after placing the order was a great touch and really gave me confidence if there had been any issues. Was able to suggest some other pr... See more

Rated 5 out of 5 stars

Direct Door Handles always have the stock i need ready for dispatch and the customer service i’ve received is second to none. I have had items delivered but also collected items too when i’ve needed... See more


Company details

  1. Hardware Store
  2. Do-it-Yourself Shop
  3. Hardware Accessories Store

Written by the company

Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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4.9

All reviews

(216)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good customer service

Very good customer service, supplier called to advise of stock shortage on 1 item but offered a solution, i then received a further call 15 minutes later to say their courier had been to collect the deliveries for that day and to apologise that my order would now be the following day. More suppliers should be more customer friendly, will definitely use again, and their prices were very competative

July 26, 2024
Rated 5 out of 5 stars

This company is first class

This company is first class, excellent communication and service from placing my orders and very fast delivery, kept well informed about my order and very helpful advice too. Will definitely use this company again A+++++++

May 31, 2024
Rated 5 out of 5 stars

Great company to deal with

Had to check a few things so rang them. Excellent advice to help me with final bits I was unsure of. Prompt delivery too. Would use again and highly recommend.

April 26, 2024
Rated 5 out of 5 stars

Trustworthy, reliable, and highly recommended company.

I needed to change the handles on my flat to ensure privacy and restrict access to certain areas for the kids. Direct Door Handles offered the best price I could find. I required assistance to ensure the chosen model matched perfectly with my doors. Paul Bowley was exceptional; he went above and beyond, providing advice, making calls, exchanging emails, sending pictures, and even measuring the product. He also suggested ways to find a reliable handyman for the job. Moreover, the item arrived promptly after placing the order. I couldn't be happier with their service, which is why I'm writing this review, albeit late. Thank you so much, Paul, once again.

December 5, 2023
Rated 5 out of 5 stars

Big Brand handles

Bought big brand handles - recommended by our Carpenter - from this site. They were cheaper than he could get through trade contacts and arrived very quickly. Everything was in stock and superbly packed and handled. Very impressed

May 1, 2024
Rated 5 out of 5 stars

Exactly What We Needed

About 8 years ago we got some door handles for downstairs, through our kitchen fitters - at trade price, via Magnet Trade. Wanting to now upgrade the upstairs to match them was able to find the exact same ones at DDH for a very similar price per handle. Bargain!

April 29, 2024
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service from Paul
I had a telephone call, straight after placing an order , with some very useful advice . I consequently amended my order and received my delivery the next day . I cannot fault them as a company - it is rare to find service like this anymore and Will definitely use them again in the future.

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

These guys are so helpful

These guys are so helpful, nothing is too much trouble, they even called me out of hours on a bank holiday weekend to answer a question I’d left with them. Way better service than these conglomerates like Howdens. Using Paul and the team at DDH is like chatting to friends, they’re friendly, personal and a pleasure to deal with. A refreshing change in this ever changing world.

April 2, 2024
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, advise on other products and after sales review to check delivered on time and that I was happy with my purchase

March 25, 2024

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