Great service, next day delivery of order placed at 2pm. Even offered some advice over the telephone answering some questions I had. Very knowledgeable guy I spoke too. Awesome will use again. Oh forg... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great prices on the Jigtech handle packs I needed, and excellent service too. I inadvertently ordered a small item with a longer lead time and not only did they phone me to advise this in case I hadn'... See more
Fantastic product, fairly priced. Courtesy call from the company after placing the order was a great touch and really gave me confidence if there had been any issues. Was able to suggest some other pr... See more
Direct Door Handles always have the stock i need ready for dispatch and the customer service i’ve received is second to none. I have had items delivered but also collected items too when i’ve needed... See more
Company details
Written by the company
Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.
Contact info
Unit 18, Bramshall Industrial Estate, Stone Road, Bramshall, Uttoxeter,, ST14 8TD, Staffordshire, United Kingdom
- 01283480410
- enquiries@directdoorhandles.co.uk
- directdoorhandles.co.uk
4.9
Excellent
216 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service is second to none.
November 1, 2024
Best price I could find with fast…
Best price I could find with fast delivery. Unfortunately one item was out of stock after ordering. I immediately received a very helpful phone call with a promise of the item out of stock delivered to me in two days. To my surprise the item arrived as promised. Excellent service.
October 29, 2024
Great customer service
Friendly, personable and were excellent at providing timelines when some handles were out of stock. Had one small issue with a screw and they were fantastic in supplying a new product within days
Highly recommend
October 28, 2024
Excellent beautiful door handles
Excellent beautiful door handles
We will definitely be recommending your range of door handles.
October 13, 2024
The handles were fine the delivery…
The handles were fine the delivery however was awful. DHL had the parcel for 7 days, they lied to me regarding delivery and to the sender.
Nothing wrong with Direct Door Handles or the handles themselves.
October 2, 2024
Great service
Great service, I ordered what I thought were two door handles but they were packs of two and they called me immediately to check whether I intended to order four in total and as soon as I corrected it they deleted one of the orders for me. I feel that other companies would have just sent out both packs of two and left it for me to return the unwanted one.
October 1, 2024
Good range, some not actually in stock.
Good range but some items not actually in stock which meant a short delay. Communication was very helpful and delivery arranged quite quickly.
September 30, 2024
Fantastic service
Fantastic service. Really pleased with the handles we purchased, whixh are great quality and good value. Delivery was very quick, and we even got a call thanking us for our order and explaining when it would be dispatched. Highly recommend
September 18, 2024
Unprompted review
I have bought from this company before
I have bought from this company before, quick delivery good quality products and good price.
August 28, 2024
Good prices and quick delivery.
August 28, 2024
Great service
Great service.
I got a phone call after placing the order to say there would be a delay of about 4 weeks and was that OK.
In this instance it was OK to wait and in actual fact I had it 2 weeks later.
Excellent service. Really like being kept informed.
August 1, 2024
Great price
No issues really, a four instead of a five simply down to a bit of confusion with delivery. Otherwise, a great price and love the new handles.
July 29, 2024
Very helpful
Very helpful, delivered next day..
I'm extremely happy with this, 4th time ordered from there.
Keep it up.
July 30, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.