Direct Door Handles LimitedReviews 

216
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and speed of their interactions. Many people appreciate the fast and reliable delivery, with orders often arriving the next day and products being well-packaged and in perfect condition. The quality of the products, such as door handles, is frequently mentioned as excellent, meeting customer expectations. Some people also felt that the communication was exceptional, with staff providing helpful advice and going out of their way to ensure customer satisfaction, even offering solutions for urgent orders or unexpected issues. However, some customers mentioned not receiving an email confirmation for their order, though the delivery itself was still prompt and the items well-packaged.

What people talk about most

Delivery service

Customers consistently report positive experiences with delivery service, highlighting its speed and... See more

Product

Users describe positive interactions with product, consistently praising the quality and finding items to be... See more

Service

Clients share positive opinions on service, with many reviewers expressing high satisfaction and stating they... See more

Order

Reviewers highlight positive aspects of their orders, with many expressing satisfaction with the speed of... See more

Quality

Customers consistently note positive experiences with quality, particularly regarding door handles, which are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, next day delivery of order placed at 2pm. Even offered some advice over the telephone answering some questions I had. Very knowledgeable guy I spoke too. Awesome will use again. Oh forg... See more

Rated 5 out of 5 stars

Great prices on the Jigtech handle packs I needed, and excellent service too. I inadvertently ordered a small item with a longer lead time and not only did they phone me to advise this in case I hadn'... See more

Rated 5 out of 5 stars

Fantastic product, fairly priced. Courtesy call from the company after placing the order was a great touch and really gave me confidence if there had been any issues. Was able to suggest some other pr... See more

Rated 5 out of 5 stars

Direct Door Handles always have the stock i need ready for dispatch and the customer service i’ve received is second to none. I have had items delivered but also collected items too when i’ve needed... See more


Company details

  1. Hardware Store
  2. Do-it-Yourself Shop
  3. Hardware Accessories Store

Written by the company

Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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4.9

All reviews

(216)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Would highly recommend...

I used Direct Door Handles for the first time recently as they had a particular handle that I was trying to source for a project.
After the order was placed, I had a call from Paul who explained that he was working on the order to get it from the manufacturer, directly to us, as quickly as possible.
The order arrived promptly, allowing us to progress with the work.
One of the handle latches had an issue when installed, however after speaking to Direct Door Handles about the problem, they quickly resolved this and had another latch posted to us quickly.
Given that this all occurred in the final working week before Christmas, I am very pleased with the service and really appreciate all their help with the order.
Would highly recommend to others!

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

I highly recommend Direct Door Handles

Direct Door Handles offer a wide range of quality products at very competitive prices. They ship quickly and pay careful attention to the details of each order so that their customers have the best possible buying experience. We have now replaced all the interior door handles in our new home using hardware and tools supplied by Direct Door Handles and are very happy with the result. They also provided us with excellent customer support and service when help was needed.

October 4, 2023

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