I have to say that Direct Door Handles have delivered outstanding customer service. On initial enquiry I experienced a professional and friendly service, advising the owner would call me back concer... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service, next day delivery of order placed at 2pm. Even offered some advice over the telephone answering some questions I had. Very knowledgeable guy I spoke too. Awesome will use again. Oh forg... See more
Great prices on the Jigtech handle packs I needed, and excellent service too. I inadvertently ordered a small item with a longer lead time and not only did they phone me to advise this in case I hadn'... See more
Fantastic product, fairly priced. Courtesy call from the company after placing the order was a great touch and really gave me confidence if there had been any issues. Was able to suggest some other pr... See more
Company details
Written by the company
Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.
Contact info
Unit 18, Bramshall Industrial Estate, Stone Road, Bramshall, Uttoxeter,, ST14 8TD, Staffordshire, United Kingdom
- 01283480410
- enquiries@directdoorhandles.co.uk
- directdoorhandles.co.uk
4.9
Excellent
211 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic product, great customer service
Fantastic product, fairly priced. Courtesy call from the company after placing the order was a great touch and really gave me confidence if there had been any issues. Was able to suggest some other products that I liked too.
January 27, 2026
Clear communication
Clear communication, quick delivery, great price, will be using these people again
January 9, 2026
My order arrived promptly
My order arrived promptly, but I had ordered wrong item but sent back and got a hassle free refund
January 2, 2026
nicely priced products and good…
nicely priced products and good delivery times, easy purchase via the website.
October 31, 2025
Great Friendly Service, Fast Delviery
November 25, 2025
Amazing service
November 5, 2025
Jigtech handles
The supplied goods were superb and they kept me informed every day regarding delivery dates superb customer care.
November 5, 2025
Highly recommended
Great prices on the Jigtech handle packs I needed, and excellent service too. I inadvertently ordered a small item with a longer lead time and not only did they phone me to advise this in case I hadn't noticed (I hadn't), they kindly dispatched the rest of my order the same day and and posted the remaining item separately at no extra charge, so our work wasn't delayed. All of the door handle packs were in perfect condition and I'm just about to order six more. Throughout our refurbishment we've had so much hassle with late deliveries and faulty items from companies, we'd started to expect this. So to get such great service and hassle-free delivery was a welcome surprise!
October 28, 2025
Wonderful
Super impressed with Direct Door Handles, ordered 2 dual tone thumbturns, received the next day, very pleased.
Thanks, Milton Keynes Door Hanging.
November 3, 2025
great customer service with attention…
great customer service with attention to detail
October 8, 2025
Excellent service
Excellent service, quick and efficient. Paul went out of his way to send dimensions and information on the door handle I was looking for. Great prices and good to find some old fashioned customer service. Would definitely recommend the company.
September 29, 2025
Very quick delivery and excellent…
Very quick delivery and excellent customer service
September 26, 2025
First class service
We received first class service from Paul. It was very refreshing to speak to someone who helped you with a query. He checked stock for us and we were able to order exactly what we wanted. Our door handles are really nice. Delivery was free as we spent over the allocated amount and we were kept updated throughout that period. Our order arrived very quickly too which was what we needed. I would definitely use this company again and highly recommend it.
September 18, 2025
Unprompted review
Second to none!!
Direct Door Handles always have the stock i need ready for dispatch and the customer service i’ve received is second to none. I have had items delivered but also collected items too when i’ve needed them same day.
Paul gave me a little tour of the warehouse when i went to collect an order. It was clean and tidy and all staff were friendly!!
September 1, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.