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Direct Door Handles Limited Reviews 211

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TrustScore 5 out of 5

4.9

Hardware Store
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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and friendliness of the staff, who often go out of their way to assist with orders and provide detailed information. Many appreciate the quick and efficient delivery, with products often arriving the next day and well-packaged. The quality of the products is also frequently mentioned, with reviewers being very pleased with their purchases and the overall hassle-free experience. However, some customers noted minor issues such as not receiving an email confirmation for their order or a courier delivering to the wrong address, though the company's communication was generally good.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Product

Customers had positive experiences with product, consistently praising the quality and finding them exactly... See more

Service

Users describe positive interactions with service, with many reviewers expressing overall happiness and a... See more

Order

Consumers find order to be a positive experience, with many expressing satisfaction with the prompt arrival... See more

Quality

People report positive experiences with quality, consistently praising the products as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have to say that Direct Door Handles have delivered outstanding customer service. On initial enquiry I experienced a professional and friendly service, advising the owner would call me back concer... See more

Rated 5 out of 5 stars

Great service, next day delivery of order placed at 2pm. Even offered some advice over the telephone answering some questions I had. Very knowledgeable guy I spoke too. Awesome will use again. Oh forg... See more

Rated 5 out of 5 stars

Great prices on the Jigtech handle packs I needed, and excellent service too. I inadvertently ordered a small item with a longer lead time and not only did they phone me to advise this in case I hadn'... See more

Rated 5 out of 5 stars

Fantastic product, fairly priced. Courtesy call from the company after placing the order was a great touch and really gave me confidence if there had been any issues. Was able to suggest some other pr... See more

Company details

  1. Hardware Store
  2. Do-it-Yourself Shop
  3. Hardware Accessories Store

Written by the company

Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.

Contact info

4.9

Excellent

TrustScore 5 out of 5

211 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Urgent order

Really helpful assistance with an urgent order - good advice on the quickest delivery mechanism, processing and dispatch.
The products were well made and easy to fit.

August 29, 2025
Rated 5 out of 5 stars

Fantastic experience

Great service, next day delivery of order placed at 2pm. Even offered some advice over the telephone answering some questions I had. Very knowledgeable guy I spoke too. Awesome will use again. Oh forgot to mention best pice I could find 👍

July 30, 2025
Rated 5 out of 5 stars

OUTSTANDING SERVICE.. I have to say that Direct Door Handles…

I have to say that Direct Door Handles have delivered outstanding customer service. On initial enquiry I experienced a professional and friendly service, advising the owner would call me back concerning my enquiry. Low and behold Paul promptly called back and spent time helping me to select the correct
products in a professional way. I explained I needed the products urgently. Paul then rang back to keep me posted on every step of the order situation. Having experienced so many examples of poor customer service, I'm delighted to say my faith has been restored. If only all companies delivered this level of service! Thanks Paul and Team.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

I tried to find a particular handle to match my existing, far more difficult than I expected. Found one on Direct Door Handles which I was about to order but decided to phone first. After explaining to DDH, I sent in a photo of my door handle which did not match the one I was about to order. Paul at Direct Door Handles, went beyond helpful and actually found the exact handle from another supplier. I ordered and it was a match. Thank you Paul for all the trouble you went to especially when I had to place the order with another company. Would definitely return when any door handles are required.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely company

Really lovely product, company attitude is lovely, verified we ordered the right product as it was an unusual size. Quick delivery!

Thank you, we will be ordering again soon!

April 1, 2025

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