I have to say that Direct Door Handles have delivered outstanding customer service. On initial enquiry I experienced a professional and friendly service, advising the owner would call me back concer... See more
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Review summary
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Great service, next day delivery of order placed at 2pm. Even offered some advice over the telephone answering some questions I had. Very knowledgeable guy I spoke too. Awesome will use again. Oh forg... See more
Great prices on the Jigtech handle packs I needed, and excellent service too. I inadvertently ordered a small item with a longer lead time and not only did they phone me to advise this in case I hadn'... See more
Fantastic product, fairly priced. Courtesy call from the company after placing the order was a great touch and really gave me confidence if there had been any issues. Was able to suggest some other pr... See more
Company details
Written by the company
Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.
Contact info
Unit 18, Bramshall Industrial Estate, Stone Road, Bramshall, Uttoxeter,, ST14 8TD, Staffordshire, United Kingdom
- 01283480410
- enquiries@directdoorhandles.co.uk
- directdoorhandles.co.uk
4.9
Excellent
211 reviews
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Best costumer service I have ever…
Best costumer service I have ever received! They thought about my order and contacted me to advice me that I might want to change my order as I hadn't ordered the matching parts. Really refreshing to feel like they actually cared! Not only are their prices great but the choice and services is outstanding!
April 1, 2025
Excellent service
Excellent service, going the extra mile to fine tune their service. Really recommend these guys...
April 1, 2025
Good material quickly delivered.
March 31, 2025
Exceptional customer service
Exceptional customer service. Fast delivery.
Placed an order overnight. Got a phone call in the morning to check I'd ordered what I actually wanted as I'd only ordered handles not full door packs. I had made a mistake so a most welcome call. Original order cancelled and refunded immediately and new order dispatched same day. Brilliant. Thank you.
April 3, 2025
Unprompted review
Excellent communications
Excellent communications, fast delivery and great product at a good price
March 26, 2025
Fantastic customer service
Fantastic customer service, very helpful and happy to offer advice.
March 25, 2025
Great products and service
March 4, 2025
Nice products and a competitive price
Nice products and a competitive price. Paul was very helpful with all my queries - would recommend!
March 18, 2025
Unprompted review
Excellent Company
Placed my order late Thursday evening - by 9am Friday morning I received a call from Paul checking that I was ok with the delivery times. I explained that it was my fault, I had not ordered in time for Monday. Paul called me back a couple of hours later and said that he had been able to get the knobs delivered to my home address for Monday. They actually arrived Saturday afternoon! Excellent quality on the knobs too. Thank you Paul - you are a star
March 15, 2025
Unprompted review
Cheapest hinges on the market
Cheapest, decent quality door hinges I could find on the internet
Solid Steel Ball Bearing Hinges at £2.72 each were half the price of elsewhere and my carpenter was very impressed that I hadn’t opted for standard door hinges from local DIY stores.
They came well packaged and within 3 days from order
February 27, 2025
Helpful post order phone call to save…
Helpful post order phone call to save me money.
Handles fitted and look great!
February 25, 2025
Great service and honesty
I made a mistake with my order. The director email to query this. He refunded my original order and I reordered the correct order saving me several pounds. I cannot fault these at all. Great fast service and honesty.
March 4, 2025
Great value and great service
I started looking at this company because of their competitive price point on Jigtech handles. Best I could find. On top of that they’ve got on the ball customer service and next day delivery. What’s not to love. Thanks
March 4, 2025
Brilliant company to deal with
Brilliant company to deal with, no hassle what so ever. And all at a good price.
January 27, 2025
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