DirectGames.Store Reviews 461

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent value and efficient service, often highlighting the affordability of the products and the smooth activation process. Many people appreciate the quick delivery of product keys and the ease of installation, making their overall experience straightforward and stress-free. Reviewers also commend the customer support for being helpful, responsive, and providing clear assistance when needed, which builds confidence in the service. However, some customers reported issues with product keys not working or being previously used, leading to activation failures. A few other people also felt that customer service was unhelpful or unresponsive when problems arose, particularly concerning OEM license limitations or Groupon purchases.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers reporting that product keys, such as... See more

Price

Users express high satisfaction with the pricing, consistently describing it as a great deal and very... See more

Service

People report positive experiences with service, often highlighting the excellent and super fast service... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support as great and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and speed of the process. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Installing Win11Pro (ARM version) on a Mac under VMware, needed a product key fast, remembered DirectGames. Took less than 5 mins after purchase to get an email back with a key, WORKED, plain and simp... See more

Rated 5 out of 5 stars

Great seller. Key is delivered in a timely matter. I know key retrieval can be difficult for some but follow steps given and no issues. I will say the redemption page looks more like an instructions p... See more

Rated 5 out of 5 stars

Purchased a Win 11 Pro license key and everything worked perfectly on my laptop. The activation process was smooth, and the software runs without any issues. Highly satisfied with the experience—gre... See more

Rated 5 out of 5 stars

Solid service- they delivered the keys very quickly. I’ve used them for multiple windows keys now across different builds and choose Direct Games because they get the product key ready for me before I... See more


Company details

  1. Video Game Store

Information provided by various external sources

Direct.Games is product key specialists introducing Electronic Software Delivery (ESD) sent instantly and offering remote-installation free services. Distributing Authorised OEM and Retails product keys of leading software.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

461 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Purchased a product key for a MS 2016…

Purchased a product key for a MS 2016 product with lifetime activation) and inquired when i received MS notifications that i needed to purchase Office 365. Received a response say "this is not our problem and are you kidding us?" and "Stop scamming us!". i sent pictures of my transaction and then they responded that these are different products and this is not their problem. after i sent snapshots of my receipt and details of purchase i was put in touch with a supervisor who explained this is a common issue and provide some suggestions. meanwhile i continued to receive insults from the first representative i inquired with who i found very unhelpful, rude and unprofessional.

Update 4/21/25:
Had to re-install Office 2016 onto the same PC to resolve the MS365 issue and Direct Games told me to buy another product key as the one i bought earlier cannot be used again (even if on the same PC). I'm disappointed this key does not function like a typical product key that can be re-installed on the same PC and that i now need to buy another key to install the same program again on the same PC.

April 12, 2025
Unprompted review
DirectGames.Store logo

Reply from DirectGames.Store

Thank you for taking the time to share your experience. We are truly sorry to hear that your initial interaction with our support team did not meet your expectations.

We would like to clarify that your purchase was for Microsoft Office 2016 activation product. The message you received from Microsoft regarding Office 365 is a common occurrence when Office 365 is pre-installed on a device, and it can be resolved by uninstalling Office 365 and installing Office 2016 using the key we provided. This is not a defect with the key, but rather a version mismatch — something we’re always happy to help resolve.

We're glad to hear that a supervisor was able to step in and guide you properly, and we appreciate your patience during that process. Our team is committed to continuous improvement, and your feedback helps us better serve our customers in the future.

If you are still experiencing any issues or if there’s anything we can do to restore your confidence in our service, please don’t hesitate to reach out.

Best regards,
Customer Support Team

Rated 5 out of 5 stars

A friend suggested this site

A friend suggested this to me and I was leery. But for the price I ordered what I needed. I got the "key" for the product I ordered within 45 minutes. I followed the instructions and downloaded it. I am very pleased with my purchase and highly recommend them. Thank you

April 9, 2025
Rated 5 out of 5 stars

No fuss

No fuss, easy to do, key arrived by email and worked straight away
Thank you

April 1, 2025
Rated 5 out of 5 stars

Great company

directgames.store has done an outstanding job in providing Office pro plus, outstanding support and item description. Thank you.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Good, fast and cheap

Bought an office license 5 years ago which worked perfect. Now with a new laptop, bought again a license. Again direct after paying, I received the license.

I recommended Direct Games to my colleague and he now also has an Office license.

March 6, 2025
Unprompted review

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