Direct Order Blinds Reviews 99

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The blinds are excellent quality and we are extremely happy with them, they are the perfect fit! The customer service is also absolutely brilliant, I had entered the wrong measurement when ordering an... See more

Rated 5 out of 5 stars

Fantastic customer service from Michelle and Stuart. I had an issue with the measurements of my blinds and Michelle and Stuart were fantastic in resolving the issue. I had quick responses both by emai... See more

Company replied

Rated 5 out of 5 stars

We ordered 6 easy fit shutters online. They arrived today in really protective packaging. They all fitted perfectly and have really added to our kitchen and utility refurbishment project. Cheryl and t... See more

Company replied

Rated 4 out of 5 stars

Blinds look and operate great! You need to be careful to follow the measuring guide (you can take out insurance in case you measure incorrectly for a small additional fee though) Fitting i... See more

Company replied

Company details

  1. Blinds Shop

Written by the company

Made to Measure Blinds in the UK 🇬🇧 Made by us, fitted by you🏡 Rated 4.9⭐️ on Reviews.io


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

99 reviews

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Rated 5 out of 5 stars

Couldn't be more satisfied

I've ordered motorised roller blinds twice now from DirectOrderBlinds for different bi-fold doors. I was so satisfied with the first order i had no hesitation in ordering again some months later...and i was not disappointed. The first order was 3 motorised blinds in one cassette, and the second 2 motorised blinds in a single cassette. It's not easy to calculate the individual blind dimensions so that they align accurately over each bi-fold glass panel as well as fitting overall into the alcove.... but Directorderblinds, especially Cheryl, helped me enormously through the process in calculating and checking the dimensions for best fit. Result both times was a perfect fit. Couldn't be more satisfied with both the product and the service and support!

November 23, 2024
Unprompted review
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Reply from Direct Order Blinds

Thank you for taking the time to leave such a kind review! So pleased you love your new blinds 😊 - Ellie

Rated 5 out of 5 stars

Perfect fit blinds to replace net curtains

I had seen perfect fit blinds installed at my daughters house. I was impressed by the neat and tidy design and set about finding a suitable choice for my home bay windows. My initial action was to contact a national supplier,who arranged a home visit. I became disappointed to be told my double-glazed units were insufficient depth to accept their product. However, after searching the internet, I found that Direct Order Blinds could supply my requirement. I ordered a frame sample and retaining clip to give confidence. This enabled me to check clearance around the opening window handles. By using a spacer, I could go ahead and order the blinds reassured that they would fit. The Direct Order Blind info and videos enabled me to feel confident that the process of assembly and fitting would be relatively quick and straightforward. I was given a delivery date timescale and the company achieved the time quoted. Parts arrived carefully packed and labelled with guide instructions. All that was needed was a flat table surface to spread things out, and before long, each frame was assembled ready to install. I was pleased with the quality and finish of the components used. Attention to detail with accuracy of ensuring clean burr-free cuts of the aluminium frame, made for simple fitting the parts. Once installed, the blinds allow more daylight through when compared to the the net curtains they have replaced.

September 12, 2024
Unprompted review
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Reply from Direct Order Blinds

Hi Bill, Thank you so much for taking the time to leave us such a kind and detailed review! It is really appreciated! ☺️ Ellie

Rated 5 out of 5 stars

Superb Service and Quality

We have now completed the installation of two orders for a few perfect fit venetian blinds within our property. Webpage is easy to navigate and all instructions are clear and more than enough for anyone.

I also contacted the company to raise a several queries and the responses were quick and professional.

The orders arrived within the specified dates, well protected and clearly labelled. Quality of products was superb and easy to fit.

I will definitely use them again in the future and will recommend their services to anyone.

Thanks to the team at Direct Orders Blinds!

Orders 000029629 and 000030584

August 20, 2024
Unprompted review
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Reply from Direct Order Blinds

Thank you so much for taking the time to leave such a kind review - it is really appreciated! 😊 - Ellie

Rated 5 out of 5 stars

Absolutely delighted with my perfect…

Absolutely delighted with my perfect fit Venetian blinds
Highly recommend they look great
First class company

August 15, 2024
Unprompted review
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Reply from Direct Order Blinds

Thank you so much for taking the time to leave such a kind review - it is really appreciated! 😊 - Ellie

Rated 5 out of 5 stars

Easy Fit Shutters

We ordered 6 easy fit shutters online. They arrived today in really protective packaging. They all fitted perfectly and have really added to our kitchen and utility refurbishment project. Cheryl and the team at Direct Order Blinds did everything they could to ensure we got a quality bespoke product. Will certainly use them again and would say, give them a try, you won't be disappointed.

June 27, 2024
Unprompted review
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Reply from Direct Order Blinds

Thank you so much for taking the time to leave such a kind review - it is really appreciated! 😊 - Ellie

Rated 5 out of 5 stars

We bought 2 perfect fit blinds

We bought 2 perfect fit blinds, 1 normal blind and 1 perfect fit shutter. They are made to measure and perfect. Will be ordering some more shutters.

June 1, 2024
Unprompted review
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Reply from Direct Order Blinds

Thank you so much for taking the time to leave such a kind review - it is really appreciated! 😊 - Ellie

Rated 5 out of 5 stars

Perfect fit venician blinds…

From start to finish this small family run business are very helpful, These perfect fit blinds are fantastic, good looking in any room , I am realy over the moon with the complete service I have received from direct order blinds and would recommend them with no hesitation
Thank you to all the team

June 27, 2024
Unprompted review
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Reply from Direct Order Blinds

Thank you so much for taking the time to leave such a kind review - it is really appreciated! 😊 - Ellie

Rated 5 out of 5 stars

Perfectly elegant

My wife and I are so pleased with our perfect fit shutters, it now makes are old victorian house complete. So pleased with Cheryl, who got her team to make two of the shutters ( out of six ) bigger than they would normally (750mm)
(not recommended and not guaranteed )
But it looks so much better than having the three shutters on one window it would have been. They fit perfectly. Helps when you measure them right. They are strong and hopefully last the test of time. Just go through every measurement twice.

June 17, 2024
Unprompted review
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Reply from Direct Order Blinds

Thank you so much for taking the time to leave such a kind review - it is really appreciated! 😊 - Ellie

Rated 1 out of 5 stars

Shutter does not fully open!

Shutter does not fully open!! Gave correct measurements, emailed the company, they advised to stuff all sorts, to support the brackets, to lift the shutter, this did not work, I was told they are made to measure so could not return them. Spent over £120 on shutter that does not fit. After an exchange of emails I obviously was angry at this point, throwing my money in the bin, I was told I was aggressive and have a attitude. They said I gave wrong measurements and there is 1mm difference!!!!!!!!! This 1mm makes no difference, after stuffing cardboard to make up 1mm!!!! but its a easy way to fob off and blame the customer! AVOID!

March 7, 2024
Unprompted review
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Reply from Direct Order Blinds

Hi Katarzyna,

Thank you for your review. As explained over email, the shutter does not operate properly as your beading depth is not suitable for Perfect Fit Shutters. Perfect Fit Shutters are suitable for beading depths of 18-30mm and these options are available when ordering. You confirmed to us over email that your beading depth is 17mm, Perfect Fit Shutters are not suitable for beading depths of 17mm otherwise this option would be available when ordering.

You did not contact us before ordering, to check if your beading depth of 17mm would be suitable. You also did not order a Perfect Fit Shutter Kit to test the brackets on your windows before ordering, which is advised on our website.

You are correct, these are a made-to-measure product and therefore are non-refundable.

As the brackets are too big, they are bowing with the weight of the shutter meaning they are not fitting or operating as they should. We have offered muultiple solutions to help, including putting something under the bracket e.g. cardboard or wood to stop the bowing and therefore allow the shutter to operate (given the design, this would not be visible as it would be sat behind the shutter and bracket), but you were not happy with this solution.

We have also offered to come out ourselves or send an independent company to professionally measure your windows and beading depth however you failed to respond to this and we have had no communication from you in nearly 8 weeks.

I can see in most cases we responded to your emails the same day, sometimes this was longer i.e. over a weekend when we are closed, but we never deliberately took 3 days to respond to you - I am sorry you feel this way. We are a small family run business and we do have to speak with other team members when presented with issues like this; just to ensure we understand the problem fully.

Kind regards,
Ellie

Rated 5 out of 5 stars

Just received my perfect fit shutters…

Just received my perfect fit shutters for my French doors. Absolutely stunning 🤩 over the moon with them . Everything from ordering to delivery first class . Will definitely be recommending this company to friends and family. Thank you 🙏

May 21, 2024
Unprompted review
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Reply from Direct Order Blinds

Hi Kim,

Thank you so much for your kind review! I am so glad you love your new Perfect Fit Shutters 🤍

Many thanks
Ellie

Rated 5 out of 5 stars

I hesitated to get Venetian blinds…

I hesitated to get Venetian blinds, but really wanted to be rid of the vertical blinds which looked like a dental office.
Direct Blinds Online was very easy, and it is in Britain so I wasn’t ordering from China. They sent samples quickly. The most difficult part was measuring the windows. The blinds arrived within a week. Customer Service was helpful when I needed different size brackets. The new ones came next day. They were white, and the frames were grey. Customer Service again helpful and super fast sending the correct colour. Michelle, in customer service has been top notch! Many thanks

May 16, 2024
Unprompted review
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Reply from Direct Order Blinds

Hi Lynee, thank you so much for your kind review 🤍 I will pass on your kind words to Michelle - I am sure it will make her day! Ellie

Rated 5 out of 5 stars

Great service

Needed some brackets for my shutters. I had accidentally ordered 2, whereas I needed 4. I had noticed too late and to avoid having pay the delivery charge again, I emailed the customer service team who emailed me back first thing Monday morning that they had changed the order from 2 to 4, free of charge. The brackets were only 80p each, but nevertheless, a small gesture can go a long way. Thank you! Delivery was very prompt too as it arrived within 2 days.

April 22, 2024
Unprompted review
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Reply from Direct Order Blinds

No problem at all Astrid! I am pleased we could help 😊 Ellie

Rated 5 out of 5 stars

Bought as a tester - will definitely be getting more

Our blinds turned up this morning, really impressed with how easy they are to get on, just taken me 2 minutes on my own to attach, and they look really smart!
I was a bit worried about the measurements and me getting them wrong, but I needn’t, I ensured the glass measurements were correct and where the attachments click to the blinds frame, you have a few millimetres of wiggle room.
I bought these as a tester for the rest of the house, will definitely be buying more

April 18, 2024
Unprompted review
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Reply from Direct Order Blinds

So pleased you love them! Thank you for the kind feedback, we look forward to dealing with you again in the future 🤍 Ellie

Rated 5 out of 5 stars

The customer service was superb

The customer service was superb, they kept me informed every step of the way and the plantation shutter blinds have transformed our dining room. easy to fit and look fantastic

April 4, 2024
Unprompted review
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Reply from Direct Order Blinds

Hi Colin - so pleased you love your new Perfect Fit Shutters! Thank you for taking the time to leave us a positive review - it is really appreciated! Ellie

Rated 5 out of 5 stars

So impressed with our handmade…

So impressed with our handmade shutters. I’ve had amazing customer service from start to finish. Cheryl has been amazing from your team ensuring we had these the morning of us moving house. Perfect fit and so happy with them! Near enough completely black out and love them so much were ordering more!

March 27, 2024
Unprompted review
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Reply from Direct Order Blinds

Thanks for your kind review Sophie, it is really appreciated! I'm so glad we got them to you for moving day! Congratulations again on the new home and I will pass on your kind words to Cheryl 🤍

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish!

Sales staff very helpful & guiding us the the best blinds for our application. Free samples set out so we could choose the colour that worked with the room.

Fast delivery & easy installation

March 27, 2024
Unprompted review
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Reply from Direct Order Blinds

Thank you for your kind review, Paul 😊

Rated 5 out of 5 stars

I absolutely love these!

I absolutely love these!

I came across this little gem of a business on instagram whilst getting inspo for a room I am currently redecorating. I had a window which was smaller than the minimum drop on the website, so wasn’t sure initially if I could have what I wanted. I spoke with Ellie who was extremely helpful and liaised with the team to ensure I could get a blind made smaller than then norm. I found the instructions for measuring easy to follow when ordering the blinds.

From placing the order to taking delivery I was kept up to date with the order.

I received my order last week but only fitted them today. I am over the moon. The quality is fantastic and the price extremely reasonable. I shall be placing an order for the remainder of windows in my property.

From start to finish there is not one part of the customer experience I could fault.

February 2, 2024
Unprompted review
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Reply from Direct Order Blinds

Hi Tasta! Thank you for taking the time to leave such a kind review! I am so glad we could help and that you love your new blinds 🤍

Rated 5 out of 5 stars

We purchased some perfect fit blinds…

We purchased some perfect fit blinds for our Bi-fold doors and had concerns as they are made to measure. But they were literally perfect and so so easy to put up.
Would highly recommend they look like amazing 🤩🤩

January 25, 2024
Unprompted review
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Reply from Direct Order Blinds

Thank you for the kind review, Michelle! I am so glad you love them 🤍

Rated 5 out of 5 stars

Ellie was really helpful from start to…

Ellie was really helpful from start to finish. They arrived ahead of SLA too. I’m really pleased with the outcome and can’t believe it fitted them myself! Will be getting more.

February 15, 2024
Unprompted review
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Reply from Direct Order Blinds

Thank you Stephanie 😊

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