Direct Order Blinds Reviews 99

I received the new INTU blinds 3 days earlier than expected, so a big plus for that. Unfortunately the necessary tool to help affix the blinds was missing. A quick phone call and the tool was delivered the following morning. As I began the job I realised that a part was missing. Another phone call and the part was delivered the following day.Following the enclosed instructions, putting up the INTU blinds was a breeze. Despite the two false starts I would still highly recommend the INTU blinds from this company.

I’ve ordered from this company twice two different styles of blinds and both came quickly packaged well and the fitting process was easy and with their online videos was simple!

I put off ordering my perfect fit blinds for a while as I was nervous to get the measurements correct. I cannot stress how easy it was from start to finish. Very impressed and will be ordering for my other rooms very soon!

Had to replace some temperamental ordinary perfect fit blackout blinds but had supply quality issues (Not Direct Order Blinds), gave up returned them & luckily contacted DOB great friendly Customer Service with some sound advice. The Astral Perfect fit pleated blinds were recommended they are excellent & far superior with a much better blackout & for just £6.0 extra you can have them opening from the top or bottom. Thankyou very much… the wife’s now nagging me to do our other bedroom next.
Just a couple of suggestions :
A label on the side bars bottom left…bottom right would be useful.
A better diagram showing where the chord is positioned below the bottom bar…I got a bit tangled up!.

Ordinarily I use trust pilot as either a place to air a grievance or for doing research before buying - rarely do I actually leave a positive review. However, I felt totally compelled to throw a huge amount of praise in the direction of direct order blinds and particularly praise my name sake Cheryl. The communication I have had with them has been helpful, polite and to be honest they really went above and beyond to help solve an issue I had was not of their making. The blinds themselves are well made and finished beautifully, their price cannot be beaten and I thoroughly recommend buying from them.

Firstly, the blinds fit very well - Although blackout they do let some light in through the sides.

The reason for 1* is terrible customer service. 2 of the clear plastic clips for operating the blinds arrived broken. When I contacted customer service for replacements I was sent a link to purchase more. 2 small clear clips came to £7.90 with shipping etc.

When you spend over £500 on blinds for 3 small windows surely a standard response should be simply sent out FOC?

I was told because I hadn't requested them instantly when received they don't know if they broke from "user error". This is a worrying statement in regards to the quality/longevity of the parts.

I simply hadn't installed the blinds when they arrived.

For the choice of perfect fit blinds online and pricing, I'd advise shopping elsewhere.

I discovered Direct Order Blinds by chance and was a little apprehensive about spending so much on something unseen. I needed my blinds in a hurry so I took a chance and placed my first order. My order was from the "fast track" range and I was not disappointed with either the speed of delivery or the quality. Customer service is second to none and the resolution to some minor issues far exceeded my expectations. I would have no hesitation ordering from Direct Order Blinds in future. Highly recommended. Thanks again to all the staff. Merry Christmas

purchased intu blinds, these are fantastic units,they fitted perfect and very easy to install,a thing i will say just follow the instructions for measuring and get this right and the blinds will be a perfect fit.

Thankyou direct order blinds for the perfect blinds

Ordered 2 blinds for my main bedroom front windows only as wasn’t sure of quality. Arrived today and I fitted them easily, omg they are brilliant. I’ll be measuring up the rear windows tomorrow as so want the whole room done. Went for the Blush colour to match my wallpaper and I couldn’t be happier.

I just placed my first order with Direct Order Blinds and I'm really happy. I ordered some window handle spacers so I can open my windows again after fitting some Perfect Fit blinds which stop them from opening. The spacers were dispatched the same day and arrived the next day by Royal Mail. I emailed them with a quick question about delivery and I got a very quick and friendly response. I will happily use this excellent company again - thanks!

Ordered Intu blackout blinds in July for a bedroom. Direct order blinds told me there would be a small amount of light leakage down the sides. In fact the blinds let in a lot of light at the top and bottom, too, which meant they didn't do the job I bought them for. I sent photos, measured the fabric as requested, but haven't heard anything back for two months now. The blinds now come out of the channels frequently and I'll need to replace them.

Fairly easy to assemble and fit.

End hook piece from the tilting wand was missing, but was dispatched immediately when notified.

One small suggestion for the perfect fit system, is that the clips be provided in black rather than white (they don’t need to match the frame colour because you can’t see them from inside once the frame is on), the clip piece that slides into the gasket is more visible from outside and contrasts heavily with them being white against a black rubber gasket seal. We ended up colouring the offending area in with black sharpies and looks much better from outside as a result. (But our effort will fade to UV whereas a proper black coating will be more resilient I would have thought)

This is second order from this company and the service and quality of the product has been excellent both times.

Also customer services were prompt and helpful when I have a minor issue (my fault). They replied within minutes and resolved the matter.

My experince has been 100% positive.

Edit: 20/4/2022. My reviews are always 100% honest, if I have not been happy with a companies service or product I say.

Really good service, blinds are amazing quality and delivery was superb. Will definitely be ordering again

Won’t be ordering from here again first time ordering waited nearly four weeks to receive one right blind and the other blind no good wrong colour and size

I made my decision to use Direct Order Blinds based on others' reviews and I'm pleased to say I've had just as great an experience.
Cheryl (often mentioned in other reviews) was great at answering my questions and coming up with solutions.
The quality of the blinds is great, they're really easy to install (I'd recommend checking out YouTube videos to help though as the written instructions miss a thing or two).
I had a small issue with a broken piece, but that's on it's way to being sorted.
And price-wise they were as good as any other provider. I've already recommended them to a friend.

I rarely leave reviews but I’m just sooo disappointed with their perfect fit wooden blinds for lots of reasons and feel that the description should have been more accurate. Hopefully this review will help save others for making the same mistake! Firstly, it looks like there are too many slats left at the bottom. There seems to be an extra one that isn’t needed and it affects the closing of the blinds as the twister can’t rotate enough to keep the light out. The string loops out because there’s too much slack. I’ve checked with the company and they say this is normal! Secondly, the holes where the strings go through each blind is brown and not white. This brown can be seen constantly and is such an eyesore. Also checked this with the site and apparently this is the correct finish.
Thirdly, the blinds sit quite low in the frame so the mechanism can be seen a fair bit at the top. It makes the blind look rather clunky and not as elegant as I was hoping for. I feel really let down by purchasing these blinds as they are rather expensive. I certainly wouldn’t have purchased these blinds if I had known these points and I do not recommend them. If I could attach photos I would! The company are also quite late to respond to emails and need constant chasing. If you are to purchase from the site I’d make sure you get the discount which is advertised on the site at time of sale as they don’t honour this retrospectively. However, I really would recommend you avoid avoid avoid!

Good company to deal with
ordered blinds online with no problems ,recieved the blinds but with one part broken rang them and recieved new part next day great service.

Never have I received such amazing customer service. I messed up when ordering blinds and they have been fantastic in helping me rectify the situation. I highly recommend these guys. Cheryl and the team are simply superb!

This is a fantastic company. Their immediate and really helpful responses made my special order extremely easy. I can't recommend them enough.