Direct Order Blinds Reviews 99

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The blinds are excellent quality and we are extremely happy with them, they are the perfect fit! The customer service is also absolutely brilliant, I had entered the wrong measurement when ordering an... See more

Rated 5 out of 5 stars

Fantastic customer service from Michelle and Stuart. I had an issue with the measurements of my blinds and Michelle and Stuart were fantastic in resolving the issue. I had quick responses both by emai... See more

Company replied

Rated 5 out of 5 stars

We ordered 6 easy fit shutters online. They arrived today in really protective packaging. They all fitted perfectly and have really added to our kitchen and utility refurbishment project. Cheryl and t... See more

Company replied

Rated 4 out of 5 stars

Blinds look and operate great! You need to be careful to follow the measuring guide (you can take out insurance in case you measure incorrectly for a small additional fee though) Fitting i... See more

Company replied

Company details

  1. Blinds Shop

Written by the company

Made to Measure Blinds in the UK 🇬🇧 Made by us, fitted by you🏡 Rated 4.9⭐️ on Reviews.io


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect shutter.

Ordered a small shutter for the downstairs cloakroom. It’s perfect. Easy instructions for measuring and fitting. Much easier to keep clean compared to a venetian blind. It looks great and I will be ordering more! Thank you.

January 17, 2024
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Thanks Gail, so glad you love your Perfect Fit Shutter 😊

Rated 5 out of 5 stars

Excellent customer services

I made a hash of my orders but Michelle went the extra mile to help me get the perfect fit Venetian blind I wanted. Once it arrived it was easy to fit and I’m absolutely delighted with it. Excellent product and excellent customer service from Michelle. Thanks again.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect fit shutters, definitely Perfect

Fabulous perfect fit shutters, ordered 14 for our conservatory and they look amazing.we paid the extra for themselves to deliver and was so worth it.Very easy to fit.
They have definitely made the room warmer too.so pleased 😊

November 4, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Hi Lisa, thank you for your kind review! It is really appreciated 😊

Rated 5 out of 5 stars

Excellent window shutters

Excellent window shutters - great quality and easily installed. Have saved a fortune in installation costs!

November 27, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Hi Gemma, thank you so much for taking the time to leave us a review - so glad you love your new Perfect Fit Shutters 🥰 - Ellie

Rated 5 out of 5 stars

Bay window shutter blinds

We ordered 1 section of shutter blinds to try for our bay window in August ,
following decorating we fitted the blinds and they look great and really easy to fit,we will now be looking to order the remainder blinds to complete the bay window

October 31, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Hi John, that is great to hear! Can't wait to see the finished look 😊

Rated 5 out of 5 stars

easy to use the web site

very easy to use the web site. prices were competitive and delivery was well within the dates given

October 27, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Hi Keith, thank you so much for taking the time to leave us a review - it is really appreciated! I am so pleated you are happy with your new blinds 😊 Many thanks - Ellie

Rated 5 out of 5 stars

Great customer service and…

Great customer service and communication.
Very pleased with shutters for French doors. Easy installation

October 20, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Hi Linx, thank you so much for taking the time to leave us a review - it is really appreciated! I am so pleated you are happy with your new Perfect Fit Shutters 😊 Many thanks - Ellie

Rated 5 out of 5 stars

Our second order of perfect fit…

Our second order of perfect fit shutters delivered this week there is nothing more that I can add to the review I added previously . I would strongly advise anyone reading the reviews for this company to stop searching and order from direct order blinds. Excellent service , quality and best price you will find online. I have recommended this company to family and friends The best by far!

October 17, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Hi Michael! Thank you again for such a kind review - as a small business it is really appreciated!! 🥰 Ellie

Rated 5 out of 5 stars

I just love the perfect fit venetians

I just love the perfect fit venetians. I needed something for privacy in my bathroom but I didn't want to cover the whole window and restrict the day light.
Each time I've ordered from Direct Order Blinds, the delivery has been quick, the quality is amazing, they fit perfectly and my favourite part is installing them myself. Its so easy and you don't have to wait for somebody to arrive with a drill...... I like everything doing yesterday 😊
There's also no lasting damage to windows or walls. 100% recommend

September 27, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Hi Amy! Thank you SO much for taking the time to leave us such a kind review - it is greatly appreciated! They really are a game changer aren't they! 🙌🏻 Take care - Ellie

Rated 5 out of 5 stars

I could not be happier with our new…

I could not be happier with our new shutter blinds. I have wanted shutters for our cottage for years but they’ve always been at the bottom of our priorities list as it was deemed a bit of a luxury. Then I stumbled across these blind shutters and WOW! The service was amazing, fantastic communication and the shutters have exceeded all of my high expectations! It’s transformed our lounge. Giving us privacy whilst keeping as much light as possible in our little cottage. I will be raving about these for a long time. One very happy customer ☺️🫶🏼

October 17, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Hi Kate! Ah you've made our day! 🥰 Thank you so much for taking the time to leave us such a kind review! I am so pleased you love your new Perfect Fit Shutters - we'd love to see a photo if you have one! Have a great day - Ellie

Rated 5 out of 5 stars

Fabulous looking blinds

Great customer service, answered all my measuring queries making the whole ordering process quick and easy. The blinds arrived promptly and so easy to install and look amazing. Really pleased.

October 2, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Hi Kathryn, thank you so much for taking the time to leave us such a kind review! I am so glad you love your new blinds 😊 Kind regards, Ellie

Rated 5 out of 5 stars

I am so pleased with my new blinds

I am so pleased with my new blinds. I ordered 2 perfect fit Venetian blinds for my French doors and 2 more to fit my kitchen window. It took me less than an hour to put together and fit all 4 and they look amazing! My only regret is that I didn’t buy them sooner. We’re moving house soon and will definitely be ordering more from Direct Order Blinds for our new place.

October 15, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Hi Claire, thank you so much for taking the time to leave us such a kind review! We're so glad you love your new blinds and look forward to dealing with you again in the future! Good luck with the move 🏡😊 Ellie

Rated 5 out of 5 stars

Blinds are amazing

Blinds on time, in excellent order and look amazing.
Really helpful customer service to fix an issue I made in measuring up
Really happy with the purchase - will be ordering more !

October 10, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Ah we're so glad you love your new blinds - thank you for taking the time to leave us a review! 😊 Kind regards - Ellie

Rated 5 out of 5 stars

Nervous and anxious customer, after speaking to the owner I was left reassured and am blown away with the final product.

When I ordered my blinds I received an email from Cheryl due to my dimensions and specifics my order was not possible. I spoke to Cheryl on the telephone who provided me with alternative potions and gave me time to decide or receive a refund. There was no hard sale or pressure at all. I agreed and decided on a different option, delivery took a few weeks and I have just received my shutters. They look absolute stunning. I could not recommend a better company. The level of customer service alone makes this company great however the product speaks for itself. I am placing an order for the rest of my kitchen windows now I know they fit perfectly and the quality is 100%.

October 5, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Hi Joshua, thank you SO much for leaving us such a kind review - it is really appreciated! As a small, family run business we really do pride ourselves on excellent and personal customer service, along with great products of course! We're so pleased you love your new blinds and look forward to dealing with you again in the future! 😊 Ellie

Rated 5 out of 5 stars

Easy to order

Easy to order, good measurement guides, good choice and delivery as stated.
Samples available too.
We have ordered before for other windows. Have been pleased with product.

September 20, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Thank you for taking the time to leave us a review, I am so glad you are pleased with your new blinds! Kind regards, Ellie 😊

Rated 5 out of 5 stars

Don’t waste time, order now!

Delivered on time and they fit perfect. Easy to measure and easy to fit! They finish our dining room off lovely. Very very pleased. Would highly recommend!!!

September 28, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Hi Lesley, thank you for your kind review 🥰 Enjoy your new blinds! Ellie

Rated 5 out of 5 stars

Beautiful blinds and amazing customer service

Where do I even begin, my experience with Direct Order Blinds has been excellent - from the delivery, constant support via WhatsApp, to the quick and easy assemble process for all my blinds! I purchased 3 INTU blinds (2 for my living room and 1 for my bedroom in Polar white). I wanted an elegant modern look for my 1st property and Direct Order Blinds definitely matched this criteria - compliments my apartment so well. I definitely recommend this company anyone, you won’t be disappointed.

September 24, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Ah thank you so much for your kind review! It means a lot to us! 🥰 Ellie

Rated 5 out of 5 stars

Good Customer service

Good Customer service. Perfect fit. Fast turn around once purchased. Even call me to check over measurements. Definitely use again

September 21, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Great to hear! Thank you so much for your kind review, Dale! 🙌🏻😊 - Ellie

Rated 1 out of 5 stars

The order hasn't actually arrived yet

The order hasn't actually arrived yet, I rang up asking why the blinds are delayed, I was expecting them by the 4th Sept 2023. No reason was given for the delay, except sorry and told they would be with me, by the 15th Sept. No delivery date was given, but informed that I must be in to take the delivery. The payment was taken in full around the 10th of August, but I have no product to review, hence the one-star for the unreasonable delay, would give 0 stars if i could at this moment in time.

September 10, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

Hi Saima, I am really sorry, we experienced a huge amount of orders during our August Sale which our small business wasn't expecting! We really appreciate your patience but it is worth noting that our Estimated Dispatch dates are 'estimated' for a reason - although 9 times out of 10 we dispatch before or within the estimated dispatch dates, sometimes delays can happen as we're making a product by hand to your exact specifications. Negative reviews can be really damaging for our small family run business and I have since spoken to your son on Instagram, and I know you are really pleased with your Perfect Fit Shutters so we would really appreciate you altering your review to reflect this 🤍 Kind regards, Ellie

Rated 5 out of 5 stars

Amazing!

Absolutely love my new blind. The quality is amazing and it was so easy to install; even for a non DIYer like me!
Highly recommended 👌

September 1, 2023
Unprompted review
Direct Order Blinds logo

Reply from Direct Order Blinds

This is great to hear! 😊 Enjoy your new blind Sally!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look