I terminated service mid Aug '22. After 5 mos I still don't have my $100 refund! I get a diff story every time I call. It's infuriating. I'm close to giving up.
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See what reviewers are saying
I don't think it's right that you canceled my account because you want me to pay my dad's bill. I didn't live here where he got that service and yet still they won't give me service because I'm now... See more
No one called or showed for our installation we took off work half a day for nothing! I called to find out where the tech is an they were suppose to call me back iin 30 minutes now its 7 hours past my... See more
Took 5 times to get direct tv set in them they told me I couldn't use my card cause it wasn't a commercial bank good thing I checked cause it took 100 bucks off my card..hot me feeling skeptical now t... See more
1.6
Bad
779 reviews
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Super helpful and understanding
Honestly, one of the best customer service interactions I have had. He listened to my situation and what I was looking for and seemed to genuinely want to help me get the best possible option. As someone who has worked in sales, I appreciated how he related to me and did all he could to find a win for both of us. After my experience, I can definitely see myself continuing to work with Direct TV and CenturyLink.
December 13, 2016
Unprompted review
Very please with my order process. Do not have everything installed but really looking forward toward it
Awesome process ordering it. Tried to save me the most money. Not hooked up yet but really looking forward toward it.
December 13, 2016
Unprompted review
Customer Service
The customer service rep was very knowledgeable and helpful. He answered all questions. Hopefully the rest of our experience will be just as pleasant.
December 12, 2016
Unprompted review
Wonderful rep who made our experience enjoyable!
We had a wonderful 4th grade teacher from North Carolina who was our rep. She was funny, informative and patient as she dealt with us. It was a great experience! The Cooleys!
December 11, 2016
Unprompted review
Kyle Hauser was great!
The tech who came out was awesome and explain everything with great detail.
December 10, 2016
Unprompted review
great job
installation was in a timely manner. no mess. no fuss. ive been sick this past month, so i haven't enjoyed the tv. i just got internet. so we can enjoy the other shows.thanks.
December 9, 2016
Unprompted review
Quick & easy!!
Operator was very knowledgeable & also loved all the perks for being a first time subscriber.
December 7, 2016
Unprompted review
Great customer service
The person I talked to was very friendly and made it clear what I was getting
December 7, 2016
Unprompted review
Satisfied with the channels and service.
Great service during install. The tech kept me well informed of all changes and service. Also listened to my concerns.
December 7, 2016
Unprompted review
Great experince
I had called around to other companies and it was so pleasant to speak to Direct TVs customer service. They gave us Free HD installation for up to 4 units, are coming out promptly and giving us our first month Free! Plus their prices were a little cheaper than competitor companies!
December 5, 2016
Unprompted review
No stations due to error 771
I have had Direct since 11/23, it snowed yesterday & I have no channels due to error 771. I called Direct, got transferred to tech support & was on a very long hold, so I hung up. Today we have no snow coming down & I still have no tv. I specifically asked the rep when I ordered direct, when it storms (snow or rain) will my tv go out, he said no because we have more satillites. Well, he lied just to get the sale, I am extremely unhappy thus far and I am sure I will be cancelling Direct in the very near future.
December 5, 2016
Unprompted review
Great service
The sales rep was great ,customer service was great . I was with twc ,they have no customer service . I will tell everybody about direct tv
December 5, 2016
Unprompted review
Direct TV Is Simply The Best
If you are looking for a good deal on TV and Internet, look no more... Direct TV have it all.
December 3, 2016
Unprompted review
Best customer service
The girl who helped set up my package was incredible. Best switch from xfinity to att!
December 1, 2016
Unprompted review
No hard sell
Rep asked what my interests were before suggesting a package that would fit my needs. Very pleased with being able to bundle with my AT&T phone service.
December 1, 2016
Unprompted review
Excellent customer service rep
Tommy from direct tv walked me thru the bundles that would work for our home . We waited over three weeks for standard cable to come out to try and install, horrible experience. I was able to scheduled installation and delivery within 48 hours with Direct Tv!!!!
December 1, 2016
Unprompted review
Excellent customer service
Operator answered all my questions very efficiently, got me best deal
November 29, 2016
Unprompted review
Wow!
I am very happy with all aspects of Direct TV.
They were fast on installation and the tech was very helpful.
November 29, 2016
Unprompted review
Great
Great service first time customer nice and helpful and great customer service and Aubrey was so helpful
November 29, 2016
Unprompted review
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