Good experience overall. Booking and communication with DiscoverAccess went well. With regards to Fairways Club, our accommodation was clean and spacious. We were near the large pool and pool bar... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have just come back from a lovely week in Malta staying at the Mayflower hotel. After finally meeting two team members from Discover Access they were friendly, polite and explained previous questi... See more
Company replied
Very nice hotel in a great location with very friendly staff. Breakfast was fine for the price and room was very spacious. The only downside was not being able to get an English news channel or any de... See more
Company replied
Loved it at club las calas Great location and not more than 10 mins walk from the sea front. Great on site restaurant for breakfast/lunch & evening meals. Only downside which is being addressed... See more
Company replied
Company details
Written by the company
Access Clubs is your passport to affordable holidays at quality worldwide resorts. With Access Clubs, not only does everything look simple, it is simple. We provide you with advice, choice, quality and service. As Access Clubs Holiday Owners you will have continuing entitlement to fabulous holiday accommodation at a selection of quality international resorts and you will enjoy an efficient reservations service. Simply call the Access Clubs Reservation Centre to book at any of the Access Clubs resorts or in any of more than 2,000 resorts worldwide, through our association with other developers. Enjoy also that last minute extra holiday: look out for weeks on offer exclusively to you at discounted bargain rates. We have a simple philosophy: we believe in providing you with the very best holiday… anywhere and always!
Contact info
P.O. Box 8 , SPB 1000, St. Paul's Bay , Malta
- +356 21582416
- customerservices@discoveraccess.biz
- discoveraccess.biz
4.1
Great
197 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Almost 20 years of great holidays
We love being part of this holiday family. We have so many happy memories of our holidays for nearly 20 years as a member.
We are looking forward to many more trouble free holidays.
September 16, 2025
Unprompted review
Reply from Discover Access
Thank you, Karon, for such a heartfelt review.
It truly means a lot to us knowing you’ve been part of our holiday family for nearly 20 years.
We’re so happy to have shared so many wonderful memories with you and look forward to many more holidays together in the years ahead.
Warmest regards,
discoverAccess
Just spent a lovely week at the…
Just spent a lovely week at the mayflower hotel unfortunately some young guests from the uk was a bit noisy but security soon put a stop to it
Would I stay here again yes very clean lovely pool on the roof
September 9, 2025
Unprompted review
Reply from Discover Access
Dear Mr. Kiley,
Thank you for your lovely review!
We’re very pleased to hear you had an enjoyable stay at the Mayflower Hotel and appreciated the cleanliness and rooftop pool.
We’re also glad to know that our team addressed the noise promptly so you could enjoy the rest of your holiday.
We can’t wait to have you back for another great stay!
Warmest regards,
discoverAccess
Loved it at club las calas
Loved it at club las calas
Great location and not more than 10 mins walk from the sea front.
Great on site restaurant for breakfast/lunch & evening meals.
Only downside which is being addressed was room needed upgraded.
May 8, 2025
Unprompted review
Reply from Discover Access
Dear Mr. Lee,
Thank you for your lovely review! We are delighted to hear you enjoyed your stay at Club Las Calas and appreciated both the great location and the on-site restaurant.
We also appreciate your comment regarding the room upgrade and will be sure to pass this feedback on to the property’s management team for their consideration.
We hope to welcome you back again soon!
Warmest regards,
discoverAccess
BEWARE OF DISCOVERY ACCESS IN MALTA
Our first holiday to Malta we were approached by a guy who was very friendly and gave us a sob story about how difficult it is to get people to review a hotel, Dave I think his name is, he said he gets £5 for everyone who goes for a look and offered us freebies, he even escorted us to the hotel(so we were unable to get out of it), we were very gullible and because we are nice people we literally got the p*** taken. From the beginning it was sitting chatting then a video of what we could have for a little amount of money, we were escorted through the hotel and asked for our opinion, it was nice. Then the hard sell took place, we were set upon by the manager Hughie, who was a survivor of cancer no less. No time to decide, the offer wasn't available the next day take it or leave it, pure pressure from then on, surrounded by people trying to be our friends and telling us it was a no brainer. Stupidly signed our names and said goodbye to £1,900.00, which we are left paying but no sign of the amazing holidays for less than half price. Luckily we got out of the 10 year one but have to commit to the 2 year plan, no cooling off period for this, seemingly. Total con I don't know how they sleep at night took advantage of vulnerable people with no idea of the consequences, we were just glad to get out in one piece, not a nice start to our holiday, I WILL NEVER SET FOOT IN MALTA EVER AGAIN.
February 26, 2025
Unprompted review
Reply from Discover Access
Dear Mrs. Earsman,
We are sorry to read your review but must respectfully correct a number of misrepresentations.
Not a “Con” - discoverAccess offers a range of holiday memberships — including short-term options — designed to give members discounted accommodation and travel benefits. Many of our members actively use and enjoy these.
Clear Terms - Before joining, all members are presented with full written terms and conditions, reviewed and acknowledged in writing before any documents are signed. This step is carried out with a customer service representative — not part of the sales team — so guests have time to review, ask questions, and make decisions in a relaxed environment.
Respectful Process - We do not use intimidation or prevent anyone from leaving a presentation. Guests are free to leave at any time, and staff are expected to remain professional throughout.
Contact Us - If you feel there has been any misunderstanding, please contact our customer services team at: customerservices@discoveraccess.biz so we can review your account and clarify your membership benefits.
We strongly deny that discoverAccess engages in deceptive or coercive practices.
Kind regards,
discoverAccess
relaxing…
everyone in all departments very helpful we often go to mayflower malta for a break even though wen live there no cooking no cleaning ect a lovely break
August 8, 2025
Unprompted review
Reply from Discover Access
Dear Mr. & Mrs. Meenan,
Thank you for your kind words! We’re delighted to hear that you enjoy visiting us for a relaxing break, even as a local. It’s always lovely to know you can simply sit back, unwind, and enjoy your time with us.
We are always happy to have you back.
Warmest regards,
discoverAccess
Good help and good places to stay.
May 28, 2025
Unprompted review
Reply from Discover Access
Dear Sir,
Thank you for your lovely review!
We’re so pleased you enjoyed the service and your stay – we hope to welcome you again soon.
Warmest regards,
discoverAccess
Third visit to Malta
We have just come back from a lovely week in Malta staying at the Mayflower hotel. After finally meeting two team members from Discover Access they were friendly, polite and explained previous questions and concerns we had. Email addresses were changed promptly and we are now receiving update contact and newsletters. Last year we stayed in Tenerife at the Golf de Sur Santa Barbara hotel which was excellent and would highly recommend through the club.
July 30, 2025
Unprompted review
Reply from Discover Access
Dear Sir/madam,
Thank you for your wonderful feedback. We’re delighted you enjoyed your stay at the Mayflower Hotel and that our team were able to meet you in person and assist with your queries.
It’s great to know everything is now up to date and you’re receiving our updates and newsletters. We truly appreciate your continued support and recommendation, and we look forward to helping you plan more memorable holidays in the future.
Warm regards,
discoverAccess
We go to Mayflower Hotel in Malta and…
We go to Mayflower Hotel in Malta and have done this for the last 3 years .
Discover Access are exceptional ,the hotel is spotless clean and the staff are all friendly and approachable.
The hotel is in an ideal location but as my husband is disabled I have a mobility scooter waiting for him there .
The large airy reception is happy to keep the scooter and even charge it when needed .
We have taken advantage of the discount card and would highly recommend this company .
We will continue to return to this hotel as it’s a pleasure to visit .
June 18, 2025
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you so much for your lovely feedback and for choosing the Mayflower Hotel year after year! It’s wonderful to hear how much you value the clean and welcoming atmosphere, and that the team at discoverAccess continues to exceed your expectations.
We’re especially pleased that the hotel’s facilities help make your husband’s stay more comfortable, from the handy location to the scooter storage and charging. It’s great to know the discount card has also added value to your visits.
Your kind recommendation means a lot to us, and we can’t wait to have you back for another fantastic stay!
Warm regards,
discoverAccess
Fantastic holiday as always
Fantastic holiday as always, my only complaint is that these 2 weeks went too quick
June 2, 2025
Unprompted review
Reply from Discover Access
Dear Madam,
Thank you so much – we're thrilled you had another fantastic holiday! Time really does fly when you're having fun! 😊
Kindest regards,
discoverAccess
Brilliant Staff
The reservation team at A2L are brilliant, prompt and very helpful, They manage your requests quickly, the service they provide is second to none. Keep up the good work girls.
We use the Mayflower in Malta , Hotel is well run , the staff are brilliant to work with. The rooms need to have a toaster to supplement the drinks equipment provided. Through you can get breakfast as a package with the hotel, but not everybody needs a big breakfast.
May 23, 2025
Unprompted review
Reply from Discover Access
Dear Mr. Bagshaw,
Thank you so much for your kind words – your feedback truly means a lot to us! It’s always a pleasure to assist you, and the team will be absolutely delighted to hear your lovely comments – we do our very best to ensure every experience is smooth and enjoyable.
We also really appreciate your feedback on the Mayflower in Malta. It’s great to hear you enjoy staying there and have had such positive interactions with the hotel staff.
Thank you again for taking the time to share your thoughts. Your continued support as a longstanding member is genuinely valued, and we look forward to helping you with your next getaway!
Warmest regards,
discoverAccess
Everything has been fantastic for…
Everything has been fantastic for nearly 13 years since being a member, today is the first day of 2 weeks in the penthouse suite to celebrate our 30th wedding anniversary, thank you so much discover access 😊
May 20, 2025
Unprompted review
Reply from Discover Access
Dear Mr. Benson,
Thank you so much for your kind words and for being a valued member for nearly 13 years – we’re truly grateful for your continued support.
We're delighted to hear you're celebrating such a special milestone in the penthouse suite – congratulations on your 30th wedding anniversary!
Wishing you a wonderful and memorable stay, and here’s to many more fantastic holidays with discoverAccess. 💙
Warmest regards,
discoverAccess
Sixteen years worth of holidays
The team at Discover Access were very professional in the way they handle my holiday bookings over the last sixteen years.
Any queries were handled promptly and that even includes over Covid years. Thank you very much Customer Services
May 13, 2025
Unprompted review
Reply from Discover Access
Dear Mr. Macdonald,
Thank you so much for your kind words – they truly mean a lot to us.
We’re delighted to hear that you’ve been happy with the service you’ve received from the team here at discoverAccess over the past sixteen years. It’s been our pleasure to assist with your holiday bookings, and we’re especially grateful for your recognition of our efforts during the challenging Covid years.
Your continued trust and loyalty mean the world to us. We’ll be sure to pass on your thanks to our Customer Services team – they’ll be thrilled to know they’ve made a lasting impression.
Wishing you many more enjoyable holidays to come!
Warmest regards,
discoverAccess
The booking process was first class
The booking process was first class, well managed and so easy.
We asked for a specific date and within 24 hours received confirmation and payment details. No problems from me.
The resort of club dunas gave what it said (on the tin) in the reviews, will be back
February 25, 2025
Unprompted review
Reply from Discover Access
Dear Mr. Rodgers,
Thank you so much for your lovely review!
We're delighted to hear that the booking process was smooth and straightforward for you. Our Reservations team truly puts in their best every day to deliver a sterling service, and it's wonderful to know their efforts are shining through.
We're also so pleased that Club Dunas lived up to expectations — we're glad we could help you secure a great stay there. We very much look forward to assisting with your next getaway!
Warmest regards,
discoverAccess
A morning well spent
This morning we agreed to go to a presentation with the company...spent 2 hours with Fiona who was simply wonderful and well informed...we decided that the timing wasn't right for us to join up as we have lots of trips already booked for the rest of the year to take advantage of the membership... we were treated well by all the team but sadly had to turn them down... i would like to thank them all for their humanity and professionalism.. i hope our paths will cross again in the future
May 1, 2025
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you so much for taking the time to share such a thoughtful review. We truly appreciate your honesty and the respectful way you portrayed your experience with us.
While we completely understand that the timing wasn’t right for you to join, it means a great deal to us that you still took the time to recognise the effort, care, and professionalism shown by Fiona and the rest of the team. Your kind words are a testament to the values we hold dear — offering genuine, well-informed conversations without pressure.
We’re especially grateful for your open-minded approach in acknowledging the positives of what we offer, even if it’s not the right fit at the moment. And who knows — perhaps our paths will indeed cross again in the future.
With sincere thanks,
discoverAccess
Booking was straightforward and easy
Booking was straightforward and easy. Check in was easy; staff were helpful and courteous and gave clear and helpful information about the resort and the local area including restaurants, bars and ATM facilities. Car hire and tours could be booked on-site.
The apartment/house that we had was spotless clean and well equipped although it didn't have a corkscrew (small thing). The on-site bar was well stocked with friendly efficient staff and the restaurants on-site were all excellent. In general restaurants in the resort as a whole only dealt in cash - just something to be aware of. We will definitely return.
March 8, 2025
Unprompted review
Reply from Discover Access
Dear Mrs. Hughes,
Thank you so much for your kind review. We're delighted to hear that the booking process was smooth and straightforward – making things easy and stress-free for our members is always a top priority for us.
We’re equally pleased that the resort met your expectations. While our team doesn’t manage the resorts directly, we do take great care in selecting quality locations that offer comfort, convenience, and excellent service. Feedback like yours reassures us that we’re sourcing the kind of properties our members truly value.
We look forward to assisting with your next booking and helping you discover even more fantastic resorts.
Warm regards,
discoverAccess
Very adaptive for our requirements
Very adaptive for our requirements. This being the last time we will use your excellent service ( too old to travel abroad anymore} The transfer of the weeks was painless and efficiently done. Using MacDonald resorts are excellent for us as we have two dogs. This is the third different location in Scotland we have stayed in.
February 14, 2025
Unprompted review
Reply from Discover Access
Dear Mrs. Willan,
Thank you so much for your kind words!
We’re truly honoured to have supported your holidays over the years, and while we’re sad to hear this may be your final trip abroad, we’re so pleased we could help make everything smooth and enjoyable — from the week transfers to finding pet-friendly stays that suited you perfectly.
It’s wonderful to know you’ve enjoyed three different Macdonald Resort locations in beautiful Scotland, and we’re proud to have helped tailor holidays that matched your needs so well.
Wishing you all the very best, and thank you again for being a valued part of discoverAccess.
Warmest regards,
discoverAccess
7 day visit to Cardiff.
We wanted a city holiday in the UK. Kate at Discover Access was extremely helpful, she found us a choice and we decided on Easy hotel, Cardiff. It was room only but first class accommodation. Plenty to do: Coastal walking, Cardiff Bay, Swansea; St Fagans, Natural History Museum, was well worth a visit.
Excellent shopping centre, lots of places to eat out on the doorstep. Lots more to do. Had a really lovely holiday.
March 1, 2025
Unprompted review
Reply from Discover Access
Dear Mrs. Hinds,
Thank you so much for your wonderful review!
We're thrilled to hear you had such a lovely holiday in Cardiff and that Kate was able to help you find the perfect stay at EasyHotel. It’s fantastic to know you enjoyed everything — from the coastal walks and Cardiff Bay to the excellent shopping and dining right on your doorstep.
We’re especially delighted to see you're on a roll, already enjoying your third holiday with us within just one year — that’s truly fantastic!
We’re also excited to share that Discover Access has recently expanded our network of accommodation providers, giving you even more great options for your next getaway. We can’t wait to assist you again soon.
Best regards,
discoverAccess
We scamwere approached by a man called…
We were approached by a man called Steve asking us to view the mayflower hotel for an hour presentation, when we got there we were led to a basement we knew straight away this was a time share , we put up with the drivel for an hour then stood up to go this women slammed down her laptop and got her husband who was a bully we demanded to go , horrible people feel sorry for people who have fell for this scam , Malta won’t do anything about it so will not visit anymore
April 8, 2025
Unprompted review
Reply from Discover Access
Dear Ms. Blowers,
Thank you for sharing your thoughts. While we respect your right to leave a review, we do feel it’s important to clarify that calling our service a “scam” without having actually experienced or used the product is misleading and unfair.
discoverAccess is a legitimate, fully transparent membership program backed by trusted international partners. Our presentations are designed to inform, not pressure, and we take pride in treating all our guests with respect and professionalism.
We have requested more details from you privately so we can better understand the situation and address your concerns appropriately. We are also reviewing this internally to ensure that all guests feel welcome and comfortable at every step of the experience.
Kind regards,
discoverAccess
Scam. Hard sell, pressured and treated very poorly indeed.
As another reviewer has written, we were approached by 'Magic Mike' with the promise of free sightseeing tour bus tickets, a necklace and a tote bag in exchange for reviewing their 'new' hotel, The Mayflower. This turned into a long, drawn out attempt to scam us into joining a members club, aka timeshare (which they're adamant they're not, but they are). We spent almost an hour being questioned, passed from one person to another and having our time completely wasted.
When we attempted to leave, we were surrounded by 4 of their staff and had to insist loudly to leave us alone and we wanted to go. Hugh in particular was very unpleasant indeed, quite intimidating and aggressive (though he appeared to be some sort of manager). The promised bus tour tickets and gifts were flatly refused because we did not want to buy into their holiday scheme, though we had spent over an hour which was (after some time) the amount of time we were informed we needed to spend with them to qualify for the promised tickets. An absolute scam. Very unpleasant, false, dubious people.
Do not fall for this! If it sounds too good to be true, that's because it is tomorrow good to be true! Lesson learned. Stay well away. Do not trust.
April 9, 2025
Unprompted review
Reply from Discover Access
Dear Mrs. Wilkinson,
We take all feedback seriously, however we have a zero tolerance towards false accusations and abusive behaviour being misrepresented as fact.
For clarification sake you were informed prior to starting the presentation, that the complimentary gifts would only be provided after completing a minimum one-hour presentation. Having chosen to leave after just 40 minutes you began demanding the gifts early, even threatening to leave a negative review “for fun” if we didn’t comply.
Having not completed the presentation, nor giving our team the chance to explain what we offer — your assumptions about our service are entirely baseless.
Your husband’s behaviour was aggressive, including shouting, swearing, and intimidating our staff, who nonetheless remained calm and professional. A manager approached only to assess the escalating situation and try to de-escalate your behaviour respectfully.
The only time more than one team member was present was when a kind female colleague in her 60s politely asked you to calm your husband down and leave the premises peacefully. At no point were you ‘surrounded’ or prevented from leaving — that claim is entirely false, misleading and libellous.
Our team work hard to create a positive, informative environment, and while we understand our product may not be for everyone, aggression, threats, and dishonesty are never acceptable.
We stand firmly by our staff and the integrity of our business.
The discoverAccess Team
Discover Access walk-on-by
We were accosted by a Discover Access rep, ‘Magic Mike’ from Leicester on on our way to Bugibba bus station on 24th March 2025 with the promise of a free hop-on-hop-off bus tour if we went for a presentation of 1 hr at the nearby Mayflower Hotel, this would earn ‘Magic Mike’ £10. We went to the Mayflower Hotel with ‘Magic Mike’ and registered with the receptionist. We were ushered into a presentation room populated with sales reps, and Alex from Glasgow introduced himself to us. Alex gave us a meandering presentation starting of with the state of waste management and health and safety in Malta, and that was the best bit of his presentation. Our time with Discover Access was mercifully was punctuated by complimentary hot drinks, after two hours we really had little idea what Discover Access was all about, we were told that we could have a week for £100 and a week for nothing. During our tour of the hotel with Alex, he asked us what we thought of the Mayflower Hotel, and we both said it was like Premier Inn on sea, no insult intended because we use Premier Inn all the time, but Alex was a bit put out. Tour over, we went back to the presentation room to be joined by the Scottish boss, Hugh ‘just call me Shuggie’, then the hard sell started, Shuggie wrote down figures suddenly totalling £1,200 for a a holiday a year in advance, our choice, but a shock from the £100 a week, and we had to commit there and then with a deposit and a payment plan, We politely declined and Alex took us back to the reception where we got our tote bag, Maltese cross jewelry, and bus tour tickets. Bus tour OK, but not worth the two hours presentation, be wary of reps offering free gifts near Bugibba bus station.
March 24, 2025
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you for taking the time to share your experience – and for giving a special mention to our rep, “Magic Mike”! We’re glad you took us up on the invitation and hope you enjoyed the complimentary gifts and hop-on-hop-off tickets.
We’re sorry to hear the presentation didn’t quite meet your expectations. Our aim is always to provide a clear and engaging overview of what discoverAccess offers, and we’ll certainly take your feedback on board to improve future guest experiences.
That said, since no membership was taken and no services were purchased, we do feel a public review may not fully reflect a customer’s journey with discoverAccess. Nonetheless, we appreciate your honesty and wish you all the best in your future travels.
Kind regards,
discoverAccess
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.