Good experience overall. Booking and communication with DiscoverAccess went well. With regards to Fairways Club, our accommodation was clean and spacious. We were near the large pool and pool bar... See more
Company replied
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Review summary
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Reviews shaping this summary
We have just come back from a lovely week in Malta staying at the Mayflower hotel. After finally meeting two team members from Discover Access they were friendly, polite and explained previous questi... See more
Company replied
Very nice hotel in a great location with very friendly staff. Breakfast was fine for the price and room was very spacious. The only downside was not being able to get an English news channel or any de... See more
Company replied
Loved it at club las calas Great location and not more than 10 mins walk from the sea front. Great on site restaurant for breakfast/lunch & evening meals. Only downside which is being addressed... See more
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Company details
Written by the company
Access Clubs is your passport to affordable holidays at quality worldwide resorts. With Access Clubs, not only does everything look simple, it is simple. We provide you with advice, choice, quality and service. As Access Clubs Holiday Owners you will have continuing entitlement to fabulous holiday accommodation at a selection of quality international resorts and you will enjoy an efficient reservations service. Simply call the Access Clubs Reservation Centre to book at any of the Access Clubs resorts or in any of more than 2,000 resorts worldwide, through our association with other developers. Enjoy also that last minute extra holiday: look out for weeks on offer exclusively to you at discounted bargain rates. We have a simple philosophy: we believe in providing you with the very best holiday… anywhere and always!
Contact info
P.O. Box 8 , SPB 1000, St. Paul's Bay , Malta
- +356 21582416
- customerservices@discoveraccess.biz
- discoveraccess.biz
4.1
Great
197 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
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We were accosted by a rep from this…
We were accosted by a rep from this company to basically “get a free gift and leave after an hour presentation at the mayflower hotel” simply put. We went ahead and went to the hotel where we met a lovely sales rep who guided us through the holiday discount offer, however after almost 2 hours of discussion we were then passed onto his boss- a Scottish man (unsure of his name) who was very hard sell approach pressuring us to “leave a deposit now” with no option for myself and my partner to discuss the proposal before we committed to leaving a deposit. His arrogant, abrupt approach with us was a step too far and we left saying we would definately complain about his lack of customer service and very hard sell salesmanship but we can’t seem to find a complaints email in order to do so. Hard sell, pressured company with a terrible leader at its core. Be warned do not get bullied into signing anything with this company before you have time to think about it.
March 17, 2025
Unprompted review
Reply from Discover Access
Dear Ms. London,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. At discoverAccess, we strive to ensure all our guests feel comfortable and informed throughout their visit.
To better understand and address your concerns, we have requested further details to identify your case. Please feel free to contact us at customerservices@discoveraccess.biz, and we will be happy to assist you.
Your feedback is invaluable to us as we continuously work to enhance our service.
Best regards,
discoverAccess
We recently stayed at The Sunset beach…
We recently stayed at The Sunset beach club from 1st March to 8th March and booked this with Pauline Caruana at Discover Access. The whole booking experience was easy and Pauline was very helpful.
Sunset Beach club is a really lovely hotel, set in an ideal location .Our Apartment was great and the view from our balcony (room 250)was amazing, looking right onto the beach.We did not use the outdoor pools as it was still chilly but all the facilities at this hotel are good, and the staff very friendly.
The only downside was a meal we had at the restaurant. My husband had fillet steak -very disappointing-. Definitely not fillet steak as it was very grisly. Our meals were also lukewarm and at 27.00euro for the steak, we did expect better. We did complain to the waiter but he didn't seem to care. So sadly,we did not eat there again.
The bus stops and taxis are just outside the hotel and it is easy to get around.
All in all we had a lovely time and would return again.
March 1, 2025
Unprompted review
Reply from Discover Access
Dear Mrs. McDyer,
Thank you for taking the time to share your experience. We are delighted to hear that your booking process with Pauline was smooth and that she was able to assist you effectively. It is wonderful to know that you enjoyed your stay at Sunset Beach Club and that it met your expectations.
We do, however, regret to hear about your experience at the restaurant. Your feedback is invaluable, and we will ensure it is passed on to the relevant team. We always strive to provide the best possible experience, and we appreciate you bringing this to our attention.
It is great to hear that, despite this, you had a lovely time and would consider returning. We truly appreciate your kind words and look forward to assisting you with your future travels.
Best regards,
discoverAccess
Courteous and professional
When we extended our membership to Discover Access, my wife and I are sure that we were told that Club las Calas in Lanzarote was a"home resort", available to members at a substantial discount.
When we came to book, was told that it was not.
However, agents were always polite and courteous and eventually we made our booking although not with the discount we expected.
January 8, 2025
Unprompted review
Reply from Discover Access
Dear Mr. Streluk,
Thank you for sharing your feedback. We are sorry for any misunderstanding regarding your booking expectations. Providing clear and accurate information is very important to us, and we appreciate you bringing this to our attention.
We are pleased to hear that our team remained helpful and courteous throughout the process, and we truly appreciate your patience and support. Should you need any further assistance in the future, we would be happy to help.
Best regards,
discoverAccess
Reliable
Staff are very willing to help with any situation you are experiencing,
We had to cancel a holiday back in December and we had a letter from them to help with our Insurance Claim,
Staff respond to email requests very promptly.
Our last holiday in February was dealt with very quickly from request to booking (24 Hours).
We stayed at Club Las Calas in Lanzarote. Would go there again.
December 2, 2024
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that our team was able to assist you promptly with both your insurance claim and holiday booking. Providing excellent service and support is always our priority, and it is wonderful to know that we met your expectations.
We are also pleased that you enjoyed your stay at Club Las Calas in Lanzarote and that you would consider returning. Should you need any assistance with future travel plans, we would be more than happy to help.
We truly appreciate your feedback and look forward to welcoming you again soon!
Best regards,
discoverAccess
Holiday planning....the easy way
Have just booked a holiday to the Algarve. Rep was very helpful and patient with finding accommodation and location that we required. I have dealt with Mia each time so far who has always been very helpful and quick to respond to my queries. Looking forward to booking more trips away.
February 18, 2025
Unprompted review
Reply from Discover Access
Dear Madam,
Thank you for your wonderful review!
We're delighted to hear that Mia was able to assist you in finding the perfect accommodation and location for your holiday to the Algarve.
Our goal is always to provide helpful and attentive service, and it’s fantastic to know we've met your expectations.
We truly appreciate your continued trust in us and look forward to helping you plan many more amazing getaways!
Best regards
discoverAccess
You know the story and reason behind…
You know the story and reason behind our reviews. Preying on weak vulnerable and unassuming people..twice this week we were in saint Paul's and called to the 3 star mayflower looking for Mr silvermans lackies, but to no avail..the sooner this timeshare scam is closed down the better..people from different countries working for them as to try sweeten the con..allas we are going home tomorrow without restitution and compensation for the experience but hopefully the next time .suprise surprise I'm blocked from posting date of experience which was 17th of febuary 24 ,we were shanghaied at bus station in saint pauls by an old cockney bird called kerrie living in mosta beidh àr là linn
February 21, 2024
Unprompted review
Thanks to Mia & Discover Access…
I contacted Mia at Discover and within a week or so, she managed to get me and my wife booked into Las Callas in Lanzarote.
Straight forward booking and such a lovely place where we made lots of nice friends….
Thank you Mia & Discover….👏👏👏👏
February 6, 2025
Unprompted review
Reply from Discover Access
Dear Mr. Morrison,
Thank you so much for your wonderful feedback! We are delighted to hear that Mia was able to assist you in securing your booking at Club Las Calas and that you and your wife had such a fantastic time. It’s especially heartwarming to know that you made great memories and new friends during your stay.
Your kind words mean a lot to Mia and the entire team at discoverAccess. We truly appreciate your support and look forward to helping you plan your next adventure!
Best regards,
discoverAccess
Malta is our second home
Malta is our second home. Such a beautiful place
A2l communication and booking svs is excellent. Saw a different rep this time. Jay was lovely
Knowledge and experience of a2l could be better with some mayflower staff but overall very polite and friendly
January 25, 2025
Unprompted review
Reply from Discover Access
Dear Mrs. Lagram,
Thank you for your kind words and for choosing discoverAccess once again. We are delighted to hear that Malta feels like a second home to you—it truly is a beautiful place!
We appreciate your positive feedback about our communication and booking services, as well as your kind mention of Jay. Your comments regarding some of the Mayflower staff have been noted, and we will strive to continue improving while maintaining our friendly and professional service.
We look forward to welcoming you again on your next visit!
Best regards,
discoverAccess
From beginning to end was a dream
From beginning to end was a dream. Booking was simple and quick. We ordered a taxi through Access, which was waiting on our arrival. I would recommend the taxi service Discover Access uses. Driver was helpful in every way. Both from picking up at the airport, to taking my wife, and I back to the airport. The Mayflower staff were magnificent. From the reception to the hotel bar. The room was clean, and the cleaning staff came in every day to tidy the room. Unfortunately, the view was not that good, looking out of the room. The view was of the back of the rear of the opposite hotel. But, who stays in a room just for the view. OVERALL the stay was well worth it. Geoff
February 5, 2025
Unprompted review
Reply from Discover Access
Dear Mr. Bray,
Thank you for your wonderful review! We are delighted to hear that your experience, from booking to departure, was seamless and enjoyable. Our team takes great pride in ensuring that every aspect of our members' stays is stress-free, and it is fantastic to know that you found everything up to your expectations.
Many of our members share the same sentiment, appreciating the convenience and quality of service we strive to provide. Your kind words are truly encouraging, and we look forward to welcoming you back for another memorable stay.
Best regards,
discoverAccess
The hotel was nice and the staff…
The hotel was nice and the staff helpful.
However, Discover Access as a company is not what we were led to believe. We have now appointed a solicitor to remove ourselves from the contract.
If you have a lot of money and plenty of time to travel, this may suit you.
October 5, 2024
Unprompted review
Mayflower
Very polite and professional. The accommodation has greatly improved and is in a great part of the island
October 9, 2024
Unprompted review
Reply from Discover Access
Dear Mr. Sharkey,
Thank you for your kind words!
We are delighted to hear that you enjoyed your stay and appreciated the improvements we’ve made.
It was our pleasure to host you, and we hope to welcome you back again soon!
Kindest regards,
discoverAccess
The Mayflower is a lovely hotel
The Mayflower is a lovely hotel. The rooms are modern and comfortable and service is good. Discover Access make the booking process simple and efficient. We will be back soon!
October 6, 2024
Unprompted review
Reply from Discover Access
Dear Ms. Nash,
Thank you for your kind words! We’re thrilled that you had a great stay at The Mayflower and appreciated the excellent service.
It’s fantastic to hear that discoverAccess made your booking seamless. We can’t wait to welcome you back soon!
Warm regards,
discoverAccess
The booking process is really easy if…
The booking process is really easy if by email or by phone and all the customer service team are really friendly and helpful with suggestions on hotels and vacations, all answered in a timely manner. The accommodation was what I was looking for, clean spacious and to a very good standard in an area that was great and easily accessible for days out and amenities.
I have been with the club for 2 years and and holidayed in both the UK and Europe and have enjoyed all the vacations and I am sure I will enjoy more in the future.
January 13, 2025
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you for your kind words and for sharing your experience! We are delighted to hear that you found our booking process smooth and our customer service team helpful.
Ensuring our members have seamless and enjoyable vacations is our top priority, and it is wonderful to know that your accommodations have met your expectations.
It is a pleasure to have you as part of our club, and we truly appreciate your loyalty over the past two years. We look forward to helping you create many more memorable holidays in the UK, Europe, and beyond!
Warm regards,
discoverAccess
Warm friendly service
Warm friendly service. Easy and quick booking system.
Hotel staff very helpful, spacious rooms cleaned daily.
January 17, 2025
Unprompted review
Reply from Discover Access
Dear Madam,
Thank you for your kind words!
We’re glad you had a pleasant experience and appreciated the service, convenience, and comfort during your stay.
It was our pleasure to host you, and we look forward to welcoming you again!
Best regards,
discoverAccess
Great holidays !
We have been privileged to have enjoyed many holidays in Malta, Lanzarote, Austria and Tenerife during our membership with Access2Leisure . We have also taken advantage of their fabulous "Winter Warmer" deals.
Everyone at A2L ensures that you have a very positive experience from enquiries, reservations ,bookings through to stays in resorts.
January 26, 2025
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you so much for your kind words and for sharing your wonderful experiences with discoverAccess!
We are the ones who are truly privileged to have members like you who believe in our services and continue to return for more memorable holidays.
Your loyalty and appreciation mean the world to us, and we are delighted to know that our team has consistently provided you with a positive experience from start to finish.
We look forward to being part of many more of your exciting adventures!
Warmest regards,
discoverAccess
We had a fantastic holiday in Lanzarote…
We had a fantastic holiday in club las Calas Lanzarote August 24',beautiful clean apartment /complex, top location,Nr the beach & bustling strip with shops & bars, will definitely go again
hopefully for longer this year, thanks descover access 😁
August 16, 2024
Unprompted review
Reply from Discover Access
Dear Madam,
Thank you for your lovely review! It is We are delighted to hear that you had a fantastic holiday at Club Las Calas in Lanzarote.
Your kind words mean a lot to us, and we truly appreciate your continued support and trust in discoverAccess. It’s wonderful to know that you're already considering a longer stay this year – we would be thrilled to welcome you back for another memorable experience!
Once again, thank you for choosing us, and we look forward to assisting you with your future holiday plans.
Best regards,
discoverAccess
We were stopped at Buggiba bus station…
We were stopped at Buggiba bus station in October 2024 and on returning home realised just how much the holidays were going to cost in extras, flights, transfers and luggage and decided that membership was not worth it. We cancelled our membership and sent off forms within 14 days cooling off period. Received a letter stating that membership was cancelled but still no sign of £1,500 we paid at time of joining. We were each given different paperwork to sign on the spot and not really given enough time to read it before signing.
Further to my review, Discover Access have replied and they have cancelled the main contract but the extra so called FREE year has not been cancelled and they have kept the £1500 deposit paid at the time of being signed up. So still only 1*. Further update today (20/02/2025) we have today received another letter demanding another £500. The contract has been cancelled, stop demanding more money.
October 14, 2024
Unprompted review
Reply from Discover Access
Dear Ms Meredith,
Thank you for your feedback. We have requested additional details regarding your situation.
Kindly provide these details directly to our email and our customer service team at; customersercvices@discoverAccess.biz and we will review your case and contact you promptly to assist further.
Best regards,
discoverAccess
Customer Support
Thanks once again for a great holiday…
Thanks once again for a great holiday over the Christmas period at the mayflower hotel in Qawra Malta.
The reservation team at Discover Access ensured our holiday went ahead without a hitch.
The Mayflower hotel was first class as usual, always there to make sure we had a great break.
Once again thanks to all at Access 2 Leisure and the team at the Mayflower hotel. 10 out of 10
December 21, 2024
Unprompted review
Reply from Discover Access
Dear Mr. Gemmell,
Thank you so much for your wonderful feedback and for taking the time to share your experience with us. We are truly grateful for your continued trust and loyalty in choosing discoverAccess to secure your holidays time and time again.
It brings us immense joy to know that you had another fantastic stay at The Mayflower Hotel and that everything went smoothly for you. Your kind words motivate us to keep delivering the high standards you have come to expect from us.
Once again, thank you for believing in us and for your ongoing support. We look forward to welcoming you back for yet another memorable holiday in the near future.
Warmest regards,
discoverAccess
Very good times
We have enjoyed excellent holidays in Malta and especially Lanzarote for many years
May 9, 2024
Unprompted review
Reply from Discover Access
Dear Mrs. Davies,
Thank you so much for your kind words and continued loyalty!
We're delighted to hear you've enjoyed wonderful holidays in Malta and Lanzarote over the years.
It’s always a pleasure to welcome you back, and we look forward to helping you create even more unforgettable memories in the future!
Warmest regards,
discoverAccess
We have been members of Club Access…
We have been members of Club Access since 2002 and have thoroughly enjoyed our many holidays.
We are very pleased to be winners of the M&S vouchers and will gladly accept.
Thanks very much, Ian & Mabel Taylor
December 4, 2024
Unprompted review
Reply from Discover Access
Dear Ian & Mabel,
Thank you for your kind words and for being loyal members of our Club! We’re delighted to hear how much you’ve enjoyed your holidays with us over the years.
Congratulations once again on winning the M&S vouchers—we’re thrilled you’re pleased with them!
If there’s anything we can do to make your next getaway even more special, please don’t hesitate to let us know.
Warmest wishes,
discoverAccess
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