Good experience overall. Booking and communication with DiscoverAccess went well. With regards to Fairways Club, our accommodation was clean and spacious. We were near the large pool and pool bar... See more
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Review summary
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Reviews shaping this summary
We have just come back from a lovely week in Malta staying at the Mayflower hotel. After finally meeting two team members from Discover Access they were friendly, polite and explained previous questi... See more
Company replied
Very nice hotel in a great location with very friendly staff. Breakfast was fine for the price and room was very spacious. The only downside was not being able to get an English news channel or any de... See more
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Loved it at club las calas Great location and not more than 10 mins walk from the sea front. Great on site restaurant for breakfast/lunch & evening meals. Only downside which is being addressed... See more
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Company details
Written by the company
Access Clubs is your passport to affordable holidays at quality worldwide resorts. With Access Clubs, not only does everything look simple, it is simple. We provide you with advice, choice, quality and service. As Access Clubs Holiday Owners you will have continuing entitlement to fabulous holiday accommodation at a selection of quality international resorts and you will enjoy an efficient reservations service. Simply call the Access Clubs Reservation Centre to book at any of the Access Clubs resorts or in any of more than 2,000 resorts worldwide, through our association with other developers. Enjoy also that last minute extra holiday: look out for weeks on offer exclusively to you at discounted bargain rates. We have a simple philosophy: we believe in providing you with the very best holiday… anywhere and always!
Contact info
P.O. Box 8 , SPB 1000, St. Paul's Bay , Malta
- +356 21582416
- customerservices@discoveraccess.biz
- discoveraccess.biz
4.1
Great
198 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Hassle free at a great cost!
I currently live in malta and my parents come to visit me regularly, they have been members with discover access for several years now. They always come for a week to 10 days around this time of year (june), as I live quite far away from buggiba I always try book close by to there hotel (mayflower). However when booking around this time of year I find it extremely expensive, especially compared to what my parents are paying. I was quoted between £900 to £1500 for the same week in worse hotels whilst the paid £299. In this case I would recommend going with discovery access, simply because my parents never have any hassle and most importantly the cost they are saving. I will go with discover access myself moving forward as it makes so much more sense. Keep up the great work guys and couldn't recommend you enough.
Thanks!
June 5, 2024
Unprompted review
Reply from Discover Access
Dear Mr. Machnik,
Thank you so much for your wonderful feedback!
We are truly grateful for your kind words and for recognizing the value that our discoverAccess membership offers.
It's fantastic to hear that your parents have had such positive experiences with us and that you've noticed the significant savings they enjoy.
We're thrilled that you plan to join discoverAccess yourself, and we look forward to providing you with the same hassle-free, cost-effective experience.
Thank you for your support and recommendation—your satisfaction means the world to us!
Warmest regards,
discoverAccess
A2L/DiscoverAccess
We’ve been members of a2l for 17 years and have enjoyed every holiday we’ve had over the years. Mainly travelled to Malta and Lanzarote but have also exchanged to Spain and Portugal. Booking process is simple and every member of staff we’ve met in resort have been informative and friendly. For our most recent trip to Malta we stayed in The Mayflower Hotel in Bugibba. First time in this Hotel but we thoroughly enjoyed our stay. The Mayflower is modern and clean with great staff. The 10th floor rooftop pool is an added attraction. The Hotel is also 5 minutes walk from the Bus Station from where you can travel all over the island. Our contract with a2l is coming to an end and old age and mobility issues mean we will not be renewing it however we have no regrets re our experience with the company over the years.
May 22, 2024
Unprompted review
Reply from Discover Access
Dear Madam,
Thank you so much for your kind review and for being loyal members of A2L for the past 17 years. We're glad to hear that you have enjoyed your holidays with us, especially in Malta, Lanzarote, Spain, and Portugal.
It's wonderful that you found the booking process straightforward and our staff friendly and informative.
We're also pleased to hear you had a fantastic stay at The Mayflower Hotel and enjoyed the modern facilities and rooftop pool. It's great to know the hotel's location was convenient for your travels around Malta.
We appreciate your positive feedback and are sad that you won't be renewing, however, we value your membership and are grateful for the many years you've spent travelling with us.
Thank you for sharing your experiences, and we wish you all the best.
Warmest regards,
discoverAccess
If was a lovely place to stay
If was a lovely place to stay, close to busier areas, good transport facilities. Friendly staff. Easy to book into.
March 19, 2024
Unprompted review
Reply from Discover Access
Dear Ms. Scriven,
Thank you for your kind review! We're elated to hear that you enjoyed your stay and found our location convenient with great transport facilities.
It's wonderful to know that our friendly staff made a positive impression and that our easy booking process added to your experience.
We look forward to assisting you in booking your next holiday with us soon!
Kindest regards,
discoverAccess
We love the Mayflower
We love the Mayflower
Great staff
Great food
Great location
Great hotel
March 12, 2024
Unprompted review
Reply from Discover Access
Dear Mr. Lee,
Thank you so much for your wonderful review!
We're so happy to hear that you enjoyed your stay at the Mayflower. Our team works hard to ensure our guests have a memorable experience, and we're delighted to know that you appreciated our staff, food, and location.
We look forward to welcoming you back in the future!
Warm regards,
discoverAccess
Lovely new hotel very helpful staff and…
Lovely new hotel very helpful staff and great locations.
October 28, 2023
Unprompted review
Reply from Discover Access
Dear Mr. Carpenter,
Thank you so much for your kind words!
We're delighted to hear that you enjoyed your stay at our new hotel and found our staff helpful. It's great to know that our location was convenient for you as well.
We look forward to welcoming you back on your next visit!
Best regards,
discoverAccess
Reply from Discover Access
Dear Mrs. Brown,
Thank you for your wonderful feedback!
We're thrilled to hear that you enjoyed the sunshine, found our hotel clean, and appreciated our friendly staff.
We hope to have the pleasure of welcoming you back soon!
Best regards,
discoverAccess
Loving this sunshine 🌞 😊
May 16, 2024
Unprompted review
Reply from Discover Access
Good morning Mr. Barnfield,
Glad to hear you’re enjoying the sunshine! Don't forget the sunscreen! :)
Let's make the most of this great weather.
Looking forward to our continued collaboration.
Warmest regards,
discoverAccess
SCAM IN BUJJIBA MALTA MAYFLOWER HOTEL.
People dotted about the area , pretending to promote a hotel. We went in as undercover , so went through the whole process to put on tv documentry in uk so people cant fall for it . We made sure we had the whole presentation on video , so you can hear how they change story and answer questions you have next day. We have the names and these will be disclosed on tv news documentry . They get you to sign a ten year holiday contract costing 8000 and want a deposit for 2000. They set up monthly payments of 10 years but then give a 1 year extra free. But its not free cause they take another years payments for that extra 1 year which is non cancellation so if you cancel 10 year they still make money out of you. Say uk company but based in gibralta and trading as different names with same people running it. When you ask questions they just throw extra freebies at you , wine, bus tickets, breakfast, extra year again etc etc. Please avoid until the tv show airs in uk then we can get this stopped. Simple anybody stops you say NO.
April 17, 2024
Unprompted review
Reply from Discover Access
Dear Sir,
Thank you for taking the time to provide your feedback. We take all comments seriously and are sorry to hear about your experience, though we must respectfully disagree with the views expressed.
discoverAccess Club is registered and operates in strict adherence to all applicable laws and regulations. Transparency and integrity are foundational to our business dealings. We ensure that all terms related to our offers and promotions are clearly outlined and communicated before any contractual agreements are made, enabling our clients to make informed decisions.
We strive to deliver a trustworthy and fulfilling customer experience consistently. It is unfortunate that your experience did not reflect our standards. We would welcome the opportunity to discuss this matter further and address any concerns you might have. Please contact us at customerservices@discoveraccess.biz.
We value your input and look forward to clarifying any misunderstandings that might have occurred.
Best regards,
discoverAccess
Exceptional service!
I don't usually post a review until after the holiday but I was looking for a short notice holiday and the booking process at Discover Access, Malta was exceptional!
The staff Elle, Pauline Caruna and Saskia Ward were pleasant, prompt in their responses, efficient and professional while sympathetically assisting me find a holiday which suits my mobility difficulties.
Sincere thanks to Pauline and Saskia who went over and above my expectations, we can't wait for our holiday!
April 24, 2024
Unprompted review
Reply from Discover Access
Dear Mr. & Mrs. Clark,
Thank you so much for taking the time to share your experience with us!
We're thrilled to hear that our team at Discover Access, Malta, were able to make your booking process exceptional.
Your kind words mean a lot to us, and we're delighted that Elle, Pauline, and Saskia could assist you in finding a holiday that suits your mobility needs. We'll be sure to pass on your compliments to them.
Providing excellent service is always our top priority, and we're glad we could exceed your expectations.
If you need any further assistance or have any special requests, please don't hesitate to reach out. We're here to ensure you have a memorable and comfortable stay.
We can't wait to welcome you for your holiday!
Warm regards,
discoverAccess
Tenerife
After receiving email from discover access for last minute deals just booked an apartment with them at Hollywood mirage Tenerife for spring Bank for me and 3 mates total cost £299 for all of us for a week. Checked on booking.com more than double for only 2 people thanks again discover access
March 18, 2024
Unprompted review
Reply from Discover Access
Dear Sir,
Thank you so much for sharing your experience with us!
We're thrilled to hear that you were able to secure such an amazing deal through discoverAccess for your trip to Tenerife.
It's fantastic to know that our platform helped you and your friends enjoy a great vacation at such an incredible price.
We appreciate your support and hope you have a fantastic time in Tenerife!
Warmest regards
discoverAccess
8weeks…vacation in malta
We stayed at the Mayflower for 8weeks in jan/Feb.
From checking in we were treated with the upmost respect by all staff from manager to the cleaners, The cost of our stay €99 per week worth every penny. The breakfast €49 per week was really good there was something for everyone from cereal to a full cooked breakfast.
The hotel as also started to do a evening menu that was good if you didn't want to go out again and could have your meal delivered to your room if you wished, we used this service quite often.
We thank all the staff for our wonderful experience would not hesitate to return again as malta is a wonderful place and hotel perfect. Don’t hesitate to visit this hotel worthy of 5 star rating
Mrs Robertshaw (UK)
January 1, 2024
Unprompted review
Reply from Discover Access
Dear Mrs. Robertshaw,
Thank you for your lovely feedback!
We're delighted to hear that you enjoyed your extended stay at the Mayflower and that our team provided you with exceptional service throughout your visit.
It's wonderful to know that you found our breakfast and evening menu offerings to your liking.
We truly appreciate your kind words and look forward to welcoming you back on your next visit to Malta.
Warmest regards,
discoverAccess
Excellent Customer Service
My experience of being a member for over 20 years, is the most amazing professionalism from the staff, namely Alexia Pisani Birmingham, whose exceptional service truly enhanced my experience. From the moment I was a member Alexia's professionalism and kindness were immediately evident.
What truly stood out to me was Alexia's genuine kindness and willingness to assist with any request. Her warm demeanor and attentive nature made me feel welcomed and valued as a member. It's rare to encounter someone who is not only highly competent in their role, but also genuinely cares about the well-being of others.
I cannot speak highly enough of Alexia's contributions to my experience as a member. She is a true asset to the company and also made my bookings/communications memorable. Thank you, Alexia, for your outstanding customer service. Cheryl
March 26, 2024
Unprompted review
Reply from Discover Access
Dear Cheryl,
Thank you for taking the time to share your feedback with us. We truly appreciate hearing about your positive experiences as a member over the past 20 years, and we're delighted to learn that Alexia's exceptional service has played a significant role in enhancing your overall experience.
Should you ever need assistance with bookings or any other aspect of your membership, please don't hesitate to contact us. We're here to ensure that your future interactions with us continue to be memorable and enjoyable.
Thank you once again for your kind words, Cheryl. We look forward to continuing to exceed your expectations as a valued member of our community.
Best regards,
discoverAccess
Great service, looking forward to the next trip
Great service, great location and comfortable room. Breakfast off was also a bonus
February 27, 2024
Unprompted review
Reply from Discover Access
Dear Mrs. Simmons,
Thank you for taking the time to leave such a positive review! We're delighted to hear that you enjoyed our great service and the convenient location for the accommodation we offer, and the added bonus of our breakfast offerings.
It's always a pleasure to provide a memorable experience for our members, and we appreciate your kind words.
We hope to have the pleasure of welcoming you back for another enjoyable stay soon!
Best regards,
discoverAccess
Great stay super hotel nice room on 7th…
Great stay super hotel nice room on 7th floor sea view excellent breakfast
February 11, 2024
Unprompted review
Reply from Discover Access
Dear Mr. Sewell,
Thank you so much for your glowing review!
We're thrilled to hear that you had a great stay with us and enjoyed our hotel amenities, especially the breathtaking sea view from the 7th floor!
We take pride in providing excellent service and ensuring our guests have a memorable experience, including starting the day right with our delicious breakfast offerings.
We hope to welcome you back for another fantastic stay in the near future!
Warmest regards,
discoverAccess
Had a wonderful time with Dave
Had a wonderful time with Dave , had a great chat about life . Had a wonderful tour of the mayflower in Malta . Dave said he wouldn’t lie about the time share he was trying to sell us . What Dave didn’t lie about was the free gifts for sitting through the presentation and the free coffee which was quite tasty . We really enjoyed our bus tour it was a great end to our holiday thanks Dave much appreciated. It’s worth sitting through the presentation even if at times I was thinking about what I was going to have for dinner instead of listening whoops . The mayflower is a nice hotel and I would consider staying there as the roof pool and view are amazing not sure if you could book this through discovery access as the website might not be available but you could try love holidays no annual fee required. Was a shame Shaun was too busy to speak to us as we may of liked what he said but he didn’t want to come and talk to us so we left with our bus tickets in hand . Cheers guys it was great 👍 ps : take this review as you wish in the light hearted banter that is intended however be careful before you sign anything or agree to anything this is a time share no matter how they try and sugar coat it. Wouldn’t go as far as saying it’s a scam because you are responsible for your decisions and actions so if you sign then that’s on you .
March 7, 2024
Unprompted review
Reply from Discover Access
Dear Ms. Pink,
We appreciate you taking the time to share your experience with Dave and your visit to the Mayflower in Malta. It's evident that you had an enjoyable time, appreciating both the tour and the conversation.
Your light-hearted perspective on the presentation is refreshing, and it's fantastic to hear that despite any distractions, you still found value in the experience and enjoyed the complimentary gifts and coffee.
Shaun wanted to ensure there was no offense taken by his absence before your departure. He mentioned that due to some staff members being absent due to illness and the indication that you weren't interested, he prioritized attending to other visitors waiting.
It's important to note that we don't employ pressure sales tactics, and in consideration of your time, he authorised the issuance of your promised gifts to avoid any unnecessary delays.
Regarding your comment about our membership and booking services, we want to clarify that we don't have an annual fee, and our members have access to book at the Mayflower Hotel and numerous other resorts worldwide. While our website is operational, we provide personalized reservation services tailored to our members' needs.
We understand that as a non-member, you may not be aware of these additional benefits, but we're grateful for your positive feedback and good-humoured approach.
Thank you again for your visit!
Best regards,
discoverAccess
If I could put a minus rating I would!
If I could put a minus rating I would. This is clearly a scam and they are preying on vulnerable people using pressurised sales tactics to get people to sign up. Once signed up you are unable to get any holidays and they have plenty of excuses such as “no availability”, their “website is down” and their “staff are on holiday so have a back log”… you end getting nowhere. I wanted to add this review to stop others from making the same mistake I did. Has anybody had success in getting their money back? I will be seeking legal advice.
March 11, 2024
Unprompted review
Reply from Discover Access
Dear Madam,
We sincerely apologise for any inconvenience you've experienced.
We take allegations of scamming and unethical sales tactics very seriously and would like to assure you that this is not reflective of our values or business practices.
We've made attempts to contact you to investigate and address your concerns, but unfortunately, we haven't been able to reach you.
We understand your frustration regarding holiday availability and technical difficulties. Rest assured, we are actively working to rectify these issues and improve our services. We have a dedicated customer support team ready to assist you. Please email us at customerservices@discoveraccess.biz so we can resolve this matter promptly and to your satisfaction. Your feedback is invaluable to us as we strive to provide the best experience possible for all our customers.
We look forward to resolving this matter and restoring your confidence in our services.
Kindest regards,
discoverAccess
Excellent location
Excellent location
Staff very helpful
Will come back again
February 1, 2024
Unprompted review
Reply from Discover Access
Dear Sir,
Thank you very much for your wonderful review! We're thrilled to hear that you found our location excellent and our staff very helpful.
Providing access to welcoming locations and ensuring our guests have a memorable experience is our top priority.
We greatly appreciate your kind words and are delighted to know that you plan to come back again. We look forward to welcoming you back for another enjoyable stay!
If you need any assistance with future bookings or have any questions, please don't hesitate to reach out.
Warm regards,
discoverAccess
Mayflower hotel, Qawra
Though well situated for the bus station and a few restaurants, this area isn't pretty. The hotel only offers breakfast, no evening meal. There is an outdoor pool on the roof, but no indoor pool. The bar had VERY limited stock. No vodka, no Prosecco, no cocktails. We were there over Christmas, so this was particularly disappointing.
December 18, 2023
Unprompted review
Reply from Discover Access
Dear Madam,
Thank you for sharing your feedback about your recent stay with us. We truly value your input as it helps us to continuously improve our services.
We apologize for any inconvenience you experienced during your stay, particularly with regards to the availability of snacks and the limited stock at our bar. Whilst assuring you that we have taken steps to address these issues promptly, our snack bar is now fully operational and offering a variety of options to cater to our guests' preferences.
Regarding your concerns about the bar, I would like to clarify that all items you mentioned, including vodka, Prosecco, and cocktails, are indeed available on our menu. We regret any miscommunication or oversight that may have occurred during your visit. To ensure transparency and clarity, we will be emailing you a copy of our menu to your email address for your reference.
Additionally, while our hotel does not offer evening meals, we are conveniently located near several restaurants where guests can enjoy a variety of dining options.
Furthermore, we have selected locations where we offer exclusive discounts for all our members. Please do not hesitate to inquire about these special offers during your next visit.
Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience that meets and exceeds your expectations.
Warm regards,
discoverAccess
mayflower hotel scammers central
We where taken to the mayflower hotel in st.pauls bay under the false pretence of free bus tickets by a "English local man" where we met a group of Scottish hard sell holiday club sales people!
Total scammers want £8200 for 10 years membership. They want you to pay £2000 deposit there and then as they tell you that they can only speak to you once under Maltese law. We where grilled for 2 hours before I told them and all there other victims that they are all a bunch of scammers at that point they started to get angry 😡. I hope that they did not con any other victims in there dungeon office.
February 28, 2024
Unprompted review
Reply from Discover Access
Dear Mr. Ellerington,
We treat the accusation of being scammers with utmost seriousness and unequivocally reject these allegations. As an established company with years of experience and a vast membership base, we stand by our commitment to integrity and quality service.
The allegations are baseless, considering you have never utilized our services and only participated in a presentation.
There was no deception regarding the free gift for attending the presentation; it was readily available for collection. Unfortunately, your disruptive behavior, including aggressive shouting in the presentation room, led to your removal. Despite this, if you reach out to us, we are still willing to offer you the bus tours.
From the commencement of the presentation, it is explicitly stated that there is no obligation. However, in order to avail ourselves of our special rates, we kindly ask for a decision on the day. This helps minimize our costs, ultimately benefiting our customers.
Nevertheless, we strive for all our guests to have a delightful experience, and we regret that you felt otherwise. Please get in touch at customerservices@discoveraccess.biz to claim your free tickets and discuss a resolution.
Kind regards,
discoverAccess
Gutted!
We been a member for 5 years apparently one payment was missed and they took it to debt collectors!!! No email or nothing.... i tried emailing. No response, can't phone as the number will cost me a fortune. I'm absolutely gutted this has happened as we loved our last holiday with these. I am now in a panic as I've never had this before
January 10, 2024
Unprompted review
Reply from Discover Access
Dear Ms Lecras,
Thank you for your recent correspondence. We wanted to inform you that our team has located your file in our records.
Our paralegal department responded to your email on Wednesday, February 28th, at 08:44. We kindly ask you to check both your inbox and spam folder for our response.
We trust this update resolves any outstanding concerns. We eagerly anticipate your reply and remain at your service.
Yours sincerely,
discoverAccess
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