Good experience overall. Booking and communication with DiscoverAccess went well. With regards to Fairways Club, our accommodation was clean and spacious. We were near the large pool and pool bar... See more
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Review summary
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Reviews shaping this summary
We have just come back from a lovely week in Malta staying at the Mayflower hotel. After finally meeting two team members from Discover Access they were friendly, polite and explained previous questi... See more
Company replied
Very nice hotel in a great location with very friendly staff. Breakfast was fine for the price and room was very spacious. The only downside was not being able to get an English news channel or any de... See more
Company replied
Loved it at club las calas Great location and not more than 10 mins walk from the sea front. Great on site restaurant for breakfast/lunch & evening meals. Only downside which is being addressed... See more
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Company details
Written by the company
Access Clubs is your passport to affordable holidays at quality worldwide resorts. With Access Clubs, not only does everything look simple, it is simple. We provide you with advice, choice, quality and service. As Access Clubs Holiday Owners you will have continuing entitlement to fabulous holiday accommodation at a selection of quality international resorts and you will enjoy an efficient reservations service. Simply call the Access Clubs Reservation Centre to book at any of the Access Clubs resorts or in any of more than 2,000 resorts worldwide, through our association with other developers. Enjoy also that last minute extra holiday: look out for weeks on offer exclusively to you at discounted bargain rates. We have a simple philosophy: we believe in providing you with the very best holiday… anywhere and always!
Contact info
P.O. Box 8 , SPB 1000, St. Paul's Bay , Malta
- +356 21582416
- customerservices@discoveraccess.biz
- discoveraccess.biz
4.1
Great
198 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pueblo Evita Club - good location but only suitable for fit people.
Good location, attractive resort. Not suitable for anyone with restricted mobility, very steep for walking and a lot of steps. Good apartment with excellent wi-fi and it's own router but not in a good position with noisy workshops at the back. On-site bar was ok but restaurant hardly open at this time of year. Good supermarket across the road and coffee bars and restaurants within a short walk, also bus stops nearby.
December 9, 2023
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you for sharing your feedback with us. We're glad to hear that you appreciated the attractive resort and convenient location of Pueblo Evita Club.
We apologize if the layout of the resort posed challenges for anyone with restricted mobility. It's important to note that booking through our holiday club provides access to a wide range of accommodations, and we strive to ensure that our members find options that suit their needs and preferences. Your feedback regarding the noise from nearby workshops and limited restaurant hours during certain times of the year is duly noted and will be shared with the management team for further improvement.
We appreciate your insights and hope that despite the challenges you faced, you were still able to enjoy your time at Pueblo Evita Club. If there's anything else we can assist you with or if you have further suggestions, please feel free to reach out. We value your patronage and look forward to welcoming you back for a better experience in the future.
Best Regards,
discoverAccess
Joined February 2023 very happy so far…
Joined February 2023 very happy so far 3 holidays booked and won a free week from the monthly newsletter
February 19, 2024
Unprompted review
Reply from Discover Access
Dear Mr. Armstrong,
Thank you so much for sharing your experience with us!
We're thrilled to hear that you've already booked three holidays and won a free week from our monthly newsletter. It's always rewarding to see our members making the most out of their memberships.
We hope you continue to enjoy your travels and take advantage of the exclusive benefits we offer. Safe travels and happy adventures!
Warmest regards,
discoverAccess
Lovely resort and location
Lovely resort and location. Friendly and helpful staff. Would recommend.
January 13, 2024
Unprompted review
Reply from Discover Access
Dear Ms. Pye,
Thank you very much for your kind review!
We're thrilled to hear that you enjoyed your stay at our resort and found our location to your liking. Our team works hard to provide a friendly and helpful atmosphere, so it's wonderful to know that you felt well taken care of during your time with us.
Your recommendation means a lot to us. We hope to have the pleasure of welcoming you back again soon for another memorable stay!
Warmest regards,
discoverAccess
No pressure experience …
We were asked to go to the mayflower hotel -Malta for a presentation regarding holiday. Not time share more a yearly holiday club with holidays all over the world-Tony was was our rep and he was good no pressure sales tactics explained everything answers our questions. Showed is around the hotel the hotel is beautiful and all the facilities you would need on holiday his manager came over to chat but at this time we could not commit. But we wish them all the luck
February 14, 2024
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you for taking the time to share your experience with us!
We're thrilled to hear that you found your time with Tony at the Mayflower Hotel enjoyable and informative. At discoverAccess, we pride ourselves on providing a relaxed and transparent experience without any pressure tactics.
We appreciate your kind words about the hotel and its facilities. It's wonderful to hear that you were impressed. While we understand that commitment isn't always possible right away, we're grateful for your well wishes and hope to have the opportunity to welcome you to our holiday club in the future.
Warm regards,
discoverAccess
Great week spent at Las Calas…
Great week spent at Las Calas apartments...lovely resort, staff at reception very welcoming and helpful, they have the 361 restaurant on site with great choice of menu from cereal to full Breakfast, snacks at lunchtime and the evening meals in the restaurant are 1st class, also the staff were always smiling and cheerful even though they were short staffed nothing was ever a problem..there is also a separate bar area with entertainment at night..The resort is on a hill so okay going down hill but we got a taxi back a few times as they are really cheap anyway at around 3 to 4 euros and that was for 4 of us in the taxi...I was over with my sister & a couple of friends who also loved it...hoping to return in June with my husband so he can see what I've been raving about for himself...
February 11, 2024
Unprompted review
Reply from Discover Access
Dear Mrs. Pheely,
Thank you for sharing your wonderful experience at Las Calas apartments - it is truly appreciated!
We're delighted to hear that you enjoyed the lovely resort, exceptional staff, and delicious dining options at Restaurant 361.
We can't wait to welcome you and your husband on your next holiday to experience it all firsthand!
Warmest regards,
discoverAccess
Stayed at the Mayflower hotel Bugibba
Stayed at the Mayflower hotel Bugibba, lovely place,quiet area but close to restaurants. Ideally placed for seeing the island as bus station is a 3 minute walk with good selection of destinations. Good housekeeping great selection at breakfast and also evening meal.
January 16, 2024
Unprompted review
Reply from Discover Access
Dear Sir,
Thank you for sharing your wonderful experience at the Mayflower Hotel in Bugibba!
We're delighted to hear that you enjoyed the peaceful location and the conveniences within proximity. We're thrilled to hear that you enjoyed the housekeeping efforts and the variety of options available at breakfast and dinner during your stay at the Mayflower Hotel.
We hope to welcome you back again soon for another memorable stay!
Warmest regards,
discoverAccess
Discovery Access malta beware
To whom who holiday in Malta please be aware of discover access it's supposed to be a club to book holidays the way they work is you pick hotel like I did and all it's showing is December for dates that's what's on offer if you want to go to mayflower in Malta you could be ok any were else forget it
February 9, 2024
Unprompted review
The mayflower hotel has some nice staff…
The mayflower hotel has some nice staff and the food was excellent
January 21, 2024
Unprompted review
Reply from Discover Access
Dear Ms Healy,
Thank you for your kind words!
We're delighted to hear that you enjoyed our excellent food and experienced our friendly staff.
Looking forward to welcoming you back soon!
Best regards,
discoverAccess
Good complex great staff
The complex is a very pleasant and the reception area is welcoming and staff very pleasant, just like club Riza.It seems the clientele stay on the complex as it has all the things you need two outside pools,plus one heated inside pool and tennis courts. Restaurant's on site where very good. We found it a bit out off the way for us 75/80 as we can't walk to far, the complex is ideal for younger family's as they can walk to the bus stop .
December 23, 2023
Unprompted review
Reply from Discover Access
Dear Mr. Henderson,
Thank you so much for sharing your thoughts! We're truly grateful for your kind words about our complex and the amenities we offer.
We understand that our location may not be ideal for everyone, especially those who prefer closer proximity to amenities. Your feedback helps us better understand the needs of our guests, and we appreciate your understanding.
If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
Best regards,
discoverAccess
Great week
Wendy from housekeeping took the time to show us other properties we might like another time.
The restaurant and bar were both comfortable. The massage was excellent.
It’s in a great situation for cycling trips.
January 19, 2024
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you for taking the time to share your feedback. It serves as a great source of motivation for us to continue delivering excellent service to all our valued clients.
We look forward to serving you again in the future and exceeding your expectations once more.
Best regards,
discoverAccess
We were approached by a man called Tony…
We were approached by a man called Tony at a bus station in St Paul's Bay today. We agreed to a one hour chat with a company in the Mayflower Hotel about their services and would receive a gift of 4 x 12 days bus tickets. We were introduced to Alex, who was very professional throughout the 2.5 hour presentation we had with him and our friends. Although the holiday club was not for us we did receive our gifts at the end. Personally I did feel that there was constant pressure to sign up, particularly by the man who gave us the final joining up incentives at the end. We didn't sign up as it wasn't for us, but we're determined characters. I can see that more easily persuaded people would give in to the sales pressure.
February 6, 2024
Unprompted review
Reply from Discover Access
Dear Ms. Harding,
Thank you for taking the time to share your experience with us. We appreciate your feedback and are pleased to hear that you found Alex to be very professional during your presentation at the Mayflower Hotel.
We apologise for any perceived pressure during the final stage of the discussion. We intend to provide an informative and comfortable environment for our guests, and we regret any discomfort you may have felt. Your concerns will be addressed with our team to ensure that our approach aligns with our commitment to delivering a positive experience for all.
We understand that our holiday club may not be suitable for everyone, and we respect your decision not to sign up. Your feedback is valuable to us, as it helps us continuously improve our services and tailor our approach to better meet the needs of our guests.
If you have any further comments or suggestions, please feel free to share them with us. We value your input and hope to have the opportunity to better serve you in the future.
Thank you for considering our services, and we wish you all the best in your future travels.
Kind regards,
discoverAccess
Brilliant winter break
This was just what my son and myself needed after both of us being ill over the Christmas break. After a stressful trip to stanstead Airport and leaving my phone in the car with all the confirmation docs on it I couldn't ask for any better help from the reception staff at this resort they were brilliant. The resort itself was clean and adequate. The apartment was around the swimming pool with the bar a few yards away and a very good restaurant on site which was around
the corner . The site was up a.very steep hill which done me the world.of good. Will definitely be returning to this resort perhaps for a little longer next time as a week here was a little short. Thank you Las Calas and club Access2leisure
January 11, 2024
Unprompted review
Reply from Discover Access
Dear Mrs. Prudden,
Thank you so much for your wonderful review!
We're thrilled to hear that your stay with us was just what you and your son needed after a challenging time.
It's fantastic to know that our reception staff provided excellent assistance and that you enjoyed the clean and adequate surroundings.
We appreciate your kind words and look forward to welcoming you back for a longer stay next time!
Thank you for choosing our holiday ownership club for your holidays.
Best regards,
discoverAccess
Lanzarote in style but affordable
There were issues with the website link for browsing destinations, but the staff in Malta were very helpful via some phone calls and emails. The week we chose at Club Las Calas in Lanzarote turned out to be a great find, we really enjoyed the week. The location is central although up a steep hill, so some good exercise was provided without the need to use the gym…
Anyhow, the apartment was clean and well laid out with downstairs sleeping (there’s no aircon, but it was never uncomfortable) and a great lounge, kitchen and balcony upstairs. Excellent view to sea, overlooking one of the pools. Also, the onsite restaurant was absolutely top notch. We intended to cook most days, but with food like that available we never turned the cooker on once! We intend to return later in the year, it’s a wonderful way to pass a stress free week or 2.
January 25, 2024
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you for taking the time to share your positive experience at Club Las Calas in Lanzarote. We appreciate your valuable feedback and are delighted to hear that you enjoyed the central location, the well-maintained apartment, and the excellent onsite restaurant.
We apologize for the inconvenience with the website link and appreciate your patience. It's great to know that our staff in Malta was able to assist you effectively.
We look forward to welcoming you back later in the year for another stress-free and enjoyable stay.
Best regards,
discoverAccess
Loved our 2 weeks holiday at Club las calas
Had a great 2 week holiday at Club Las Calas in Lanzarote, through our membership of DiscoverAccess. The apartment was just right for us as was the restaurant bar and entertainment.
January 18, 2024
Unprompted review
Reply from Discover Access
Dear Mrs. Flitney,
Thank you for sharing your positive experience at Club Las Calas in Lanzarote.
We're delighted to hear that you had a great 2-week holiday and that the apartment, restaurant, bar, and entertainment met your expectations.
We appreciate your membership with DiscoverAccess and look forward to welcoming you back for another enjoyable stay.
Best regards,
discoverAccess
Lovely venues and friendly staff....
We have just had a wonderful week on Malta, enjoying the plethora of delights that Malta has to offer.
This experience has been enabled by the hard working friendly staff, and the wonderful accommodation all provided by "Discover Access".
January 26, 2024
Unprompted review
Reply from Discover Access
Dear Mr. Willis,
Thank you so much for taking the time to share your delightful review! We are thrilled to hear that you had a wonderful week in Malta and enjoyed the multitude of delights the island has to offer.
We are truly delighted to learn that our hardworking and friendly staff contributed to making your experience memorable. We take great pride in providing exceptional accommodation through discoverAccess and we're delighted to hear that it added to the overall enjoyment of your stay.
Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic experience in the future. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to share at customerservices@discoverAccess.biz. We value your feedback and are always striving to enhance our services.
Once again, thank you for choosing discoverAccess for your stay in Malta. We look forward to hosting you again soon!
Best regards,
discoverAccess
Dave was very informative and very…
Dave was very informative and very friendly. Although health issues stopped us from making a commitment the idea was very good.
December 21, 2023
Unprompted review
Reply from Discover Access
Dear Ms. Matthew,
Thank you so much for taking the time to share your experience with us.
We truly appreciate your kind words about Dave's informative and friendly service. We understand that health issues can present unexpected challenges, and we genuinely hope that everything improves for you soon.
Should you ever reconsider or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Wishing you good health and all the best.
Warm regards,
discoverAccess
Have a look for yourselves. MAYFLOWER HOTEL
We were given a presentation at the mayflower Hotel malta
The presentation was about membership to a holiday discount club offering really good discounts on holidays around the world at a time and location of your choosing as many times as you like
We had refreshments and Alex our presenter was very clear on all details
He was friendly and not at all pushy
He explained things well and answered all of our questions with a short tour of this new build Hotel showing us the rooms and wonderful views from the roof top where there is an infinity pool
There is no pressure to sign up at all
Would suit some people very well and save thousands
But not for others
All in all a pleasant experience
Thank you Alex
December 19, 2023
Unprompted review
Reply from Discover Access
Dear Mr. Andrews,
Thank you for sharing your experience! It sounds like the presentation at the Mayflower Hotel Malta was both informative and enjoyable.
We appreciate Alex's clear communication and friendly approach. It's great to hear that there was no pressure to sign up, allowing individuals to make a decision based on their preferences. The short tour of the new hotel and its amenities, including the infinity pool with wonderful views, adds an extra touch to the overall experience. Your balanced perspective on how it may suit some but not others is valuable for potential attendees.
We're glad you found it to be a pleasant experience overall!
Best regards,
discoverAccess
We’ve had a great experience so far
We’ve had a great experience so far. Our welcome week at The Mayflower Hotel was organised efficiently by Pauline. The hotel was superb. My husband was waiting for a hip replacement and the facilities, including a walk in shower were perfect for us. Clean rooms, tasty breakfast and staff that will help you with bus times and trips. Nothing was too much trouble. Ron’s taxis was also the best airport transfer that I have ever experienced. I’ve had some terrible transfers in the past but this was so well organised that I will be using Ron again next time I visit.
We’ve booked a winter warmer back at the Mayflower and Yolana was great. She phoned us back after I emailed her and was friendly and professional.And so we’ve got a week away at this lovely hotel to look forward to. If you visit then use the discounts at the local restaurant. We particularly liked the Sports bar.
Thanks Discover access for a great holiday.
November 30, 2023
Unprompted review
Reply from Discover Access
Dear Ms. Butler,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a great welcome week at The Mayflower Hotel, and we appreciate your kind words about the efficient organization by Pauline. It's fantastic to know that the hotel's facilities, especially the walk-in shower, were perfectly suited to your needs during your husband's hip replacement recovery.
We are pleased that you found our rooms clean, enjoyed the tasty breakfast, and appreciated the helpfulness of our staff in assisting with bus times and trips. It warms our hearts to hear that nothing was too much trouble for our team. We understand how crucial a stress-free environment is, especially during such important times.
We're also delighted to hear that Ron's taxis provided the best airport transfer experience you've ever had. We'll make sure to pass along your compliments to Ron, and we look forward to welcoming you back with the same level of excellence on your next visit.
Your positive feedback about Yolana's friendly and professional assistance is truly appreciated. We're glad she could assist you promptly, and it's wonderful to know that you've already booked a winter warmer stay with us. We can't wait to have you back and provide you with another memorable experience.
Thank you for recommending the local restaurant discounts, and we're glad you enjoyed the Sports bar. We hope you have an amazing time during your upcoming week away at our lovely hotel. If there's anything specific you'd like us to arrange for your next stay, please feel free to let us know. Safe travels, and we look forward to hosting you again!
Best regards,
discoverAccess
Easy access to a perfect holiday
My wife and I found Discover Access staff to be very friendly,helpful, polite and patient nothings too much trouble for them
July 13, 2023
Unprompted review
Reply from Discover Access
Dear Mr. Wells,
Thank you so much for your kind words! We're delighted to hear that you and your wife had a positive experience with our Discover Access staff. We strive to provide friendly, helpful, and patient service, and it's wonderful to know that our efforts have made a positive impact. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you both again!
Best regards,
discoverAccess
Mayflower
Stayed at Mayflower very polite and helpful staff hotel was quiet good view of the sea from the top floor hopeing to come back next year our room was cleaned every day
November 11, 2023
Unprompted review
Reply from Discover Access
Dear Mr. Elliot,
Thank you so much for taking the time to share your positive experience at Mayflower!
We're thrilled to hear that you enjoyed the polite and helpful staff, the quiet ambiance, and the fantastic sea view from the top floor. It's wonderful to know that you're considering a return visit next year.
We appreciate your kind words and look forward to welcoming you back!
Best regards,
discoverAccess
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