Good experience overall. Booking and communication with DiscoverAccess went well. With regards to Fairways Club, our accommodation was clean and spacious. We were near the large pool and pool bar... See more
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Review summary
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Reviews shaping this summary
We have just come back from a lovely week in Malta staying at the Mayflower hotel. After finally meeting two team members from Discover Access they were friendly, polite and explained previous questi... See more
Company replied
Very nice hotel in a great location with very friendly staff. Breakfast was fine for the price and room was very spacious. The only downside was not being able to get an English news channel or any de... See more
Company replied
Loved it at club las calas Great location and not more than 10 mins walk from the sea front. Great on site restaurant for breakfast/lunch & evening meals. Only downside which is being addressed... See more
Company replied
Company details
Written by the company
Access Clubs is your passport to affordable holidays at quality worldwide resorts. With Access Clubs, not only does everything look simple, it is simple. We provide you with advice, choice, quality and service. As Access Clubs Holiday Owners you will have continuing entitlement to fabulous holiday accommodation at a selection of quality international resorts and you will enjoy an efficient reservations service. Simply call the Access Clubs Reservation Centre to book at any of the Access Clubs resorts or in any of more than 2,000 resorts worldwide, through our association with other developers. Enjoy also that last minute extra holiday: look out for weeks on offer exclusively to you at discounted bargain rates. We have a simple philosophy: we believe in providing you with the very best holiday… anywhere and always!
Contact info
P.O. Box 8 , SPB 1000, St. Paul's Bay , Malta
- +356 21582416
- customerservices@discoveraccess.biz
- discoveraccess.biz
4.1
Great
198 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Discovery Access holiday club Malta
Holidaying in Malta and as we left our hotel to go to the aquamarine we were stopped by Steve asking if we were going on the bus sightseeing we said no going to the aquamarine and he said oh I can get you free tickets for that you just need to pop in the Mayflower hotel and pick up a brochure, have a look round the hotel takes less than an hour and get your tickets. Ok we said as we walked into the hotel he said they’ll ask if you’re ok doing the presentation but that’s the tour so just say yes! Big mistake we lost three hours of our holiday. Connie who conducted the presentation was nice and we should have just said no thanks and walked out but the whole thing sounded interesting. Unfortunately at the end when we asked well how much does all this cost connie couldn’t deliver the information and we had to wait for another guy to come over with the hard sell! £8000 for a 10 year membership but if we signed up there and then they’d discount it. When we said we’d need to think about it and discuss it and maybe pop back the next day the guy said can’t do it we won’t see you tomorrow!!!!! At which point we said ok no worries he then tried to sell us a 1 year membership we said we need to discuss and think about it. Finally they agreed to let us leave and return after 2 hours with a decision which we did but no one came to meet us and we never got our free tickets. The holidays they offer are from £99-£419 guaranteed but factor in the £8000 for your membership not so cheap when it’s for room only. Depending on how many holidays you take a year might be a good deal for some but not for us. Just be aware if your approached as you leave your hotel they apparently target couples.
November 1, 2023
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
We are grateful for your review. Your feedback is invaluable to us as it allows for continual improvement in our services.
It appears that there was a miscommunication with the hotel's primary reception, resulting in our team awaiting your return.
Kindly reach out to us at customerservices@discoverAccess.biz, and we will facilitate compensation equivalent to the full value of the gifts.
Thank you, and we eagerly await your prompt response.
With warm regards,
discoverAccess
Quick response to booking request
Quick response to booking request. Confirmation received promptly too.
Looking forward to our break at the May Flower Malta next year
November 1, 2023
Unprompted review
Reply from Discover Access
Dear Ms Gee,
Thank you for your kind words! We're thrilled to hear that you had a seamless booking experience with us. We're also excited to host you at May Flower Malta next year. If you have any special requests or need further assistance before your stay, feel free to reach out. We're dedicated to making your break a fantastic experience!
Best Regards,
discoverAccess
Discoveraccess - a new beginning
Being members of Discoveraccess club for 20ish years we have enjoyed many holidays in Malta and Lanzarote. Booking has been easy and staff helpful and friendly - and we've got what we needed. The club is changing, we understand they have to reflect todays needs - so as our membership ends soon, we wish them the best for the future and thank them for some great times.
September 28, 2023
Unprompted review
Reply from Discover Access
Dear Mr. Gillard,
Thank you so much for your kind words and for being a valued member of Discoveraccess club for over 20 years! We're thrilled to hear that you've enjoyed many wonderful holidays in Malta and Lanzarote with us. It's been our pleasure to assist you with easy bookings and provide the support you needed.
We appreciate your understanding and support as we continue to evolve to meet the changing needs of our members. It's always a bittersweet moment when a long-standing membership comes to an end, but we're grateful for the fantastic times we've shared with you.
Wishing you all the best in your future travels, and please don't hesitate to reach out if you ever decide to return. Safe travels, and thank you for being a part of our Discoveraccess family! 🌴🌞✈️
Best regards,
discoverAccess
High pressure selling and terrible attitude
I took time to listen to the offers that were made by a lovely chap called Dave who was very personable and friendly and very informative. However we decided that at this time it was not for us as we could not guarantee holiday times while still working. We were then spoken AT by a chap called Hugh who tried some extremely high pressure selling and would not take no for an answer and was patronising and rude. In the end when my partner said that he wanted to go we felt like we'd been thrown out !! Horrible experience but thanks for the free bus tour tickets !!! Avoid this high pressure selling.
October 16, 2023
Unprompted review
Reply from Discover Access
Dear Ms. Pilling,
You're very welcome! We're pleased to hear that you enjoyed the free bus tour tickets. We offer these as a gesture of appreciation to our visitors, and we're delighted that you were able to make the most of them. Enjoy your bus tour, and we hope it adds a special touch to your travel adventures!
We appreciate your feedback and are glad to hear that you had a positive experience while speaking with Dave. We take pride in having friendly and knowledgeable staff who are committed to providing valuable information to our customers.
It's completely understandable that your circumstances may not align with our offerings at this time, especially if it's challenging to guarantee holiday times while still working. We respect your decision, and we believe that making the right choice for your individual situation is important.
It's disheartening to hear that you had an unpleasant interaction with Hugh, and we sincerely apologize for any discomfort or inconvenience you may have felt during your visit.
So far this year, we've had the opportunity to meet with more than 1,000 potential clients. As you can observe from the relatively small number of negative reviews, this is not typically the experience our guests encounter.
At our company, we aim to provide a relaxed and informative environment for our customers to explore their options, free from high-pressure sales tactics. We regret that your experience did not align with our standard of customer service.
We will address this matter with our team and ensure that all our representatives are trained to be respectful, courteous, and accommodating to customers' decisions. We take this feedback seriously and strive to create a better experience for all future visitors.
Thank you for bringing this to our attention. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly at customerservices@discoverAccess.biz. We would appreciate the opportunity to make amends and improve your perception of our services. Your feedback is valuable to us, and we hope to serve you better in the future.
Best regards,
discoverAccess
Modern and clean
The mayflower hotel is much nicer that the Riza and the facilities feel much more modern. The room was clean and the air con worked well.
The infinity pool on the rooftop offers stunning views!
We used mum’s membership so can’t comment on the access to the package.
If you’re British and into “home away from home” holidays then this is for you.
September 28, 2023
Unprompted review
Reply from Discover Access
Dear Ms Lynch,
Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay at The Mayflower Hotel and found it to be a superior experience compared to the Riza. It's great to know that you found the facilities to be modern, the room clean, and the air conditioning effective.
The rooftop infinity pool has indeed stunning views.
It warms our hearts to hear that you felt at home during your stay. We strive to provide a welcoming and comfortable environment for all our guests in all our resorts and hotels and it's great to know that we achieved that for you. We look forward to welcoming you back to The Mayflower Hotel or elsewhere for another "home away from home" experience in the future. Safe travels!
Kind regards,
discover Access
Love it love it love it
Been using discover access since 2018 thanks to my dad's membership always a great experience we decided to return to Malta to the brand new home resort (the mayflower hotel )even though we loved staying at the Riza we were very impressed,it was modern,clean and the best view from the infinity pool . Amazing value 3 rooms 6 adults and 2 children in the August school holidays for grand total of £897 thanks for joining discover access dad.
August 12, 2023
Unprompted review
Reply from Discover Access
Dear Ms. McIntyre,
We thank your dad for being a valued member of discover Access since 2018, and thank you for choosing to return to Malta with us! We are thrilled to hear that you had a great experience at our brand new home resort, The Mayflower Hotel.
We are delighted that you enjoyed your stay and found the resort to be modern, clean, and with breathtaking views from the infinity pool. Providing our guests with such experiences is what we strive for.
It's wonderful to hear that you found our August school holiday offer to be amazing value for your group. We're committed to delivering exceptional value to our members, and we're pleased it made your trip even more special.
We appreciate your dad's membership and your continued trust in discover Access. If there's anything else we can do to make your next vacation even better, please don't hesitate to let us know. We look forward to welcoming you back to our resorts in the future.
Warm regards,
discover Access
-1 option not available
-1 option not available. It’s a scam holiday club using pressure sales tactics, if it was such a great offer they’d let you take paperwork away and let you consider it in peace. The website that was demonstrated to us didn’t have a valid SSL certificate so was not secure, this would be a giveaway that there is something dodgy going on.
September 8, 2023
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you for sharing your thoughts on our sales presentation that requests a decision on the day. We appreciate your feedback, and we understand that our approach may not be suitable for everyone.
Our intention with this approach is to provide attendees with a special offer and the convenience of making a decision while the information is fresh in their minds. In this way, we’re also available should any further information be requested.
However, we also recognise the importance of allowing individuals the flexibility to consider their options at their own pace.
Your feedback is valuable to us, and we will take it into consideration as we review and refine our sales process. We want to ensure that our presentations meet the needs and preferences of all participants.
As with regards to the SSL certification, please allow us to clarify that our website is secured with an SSL certificate and is fully operational. You may verify at your convenience by clicking on the following link: https://www.discoveraccess.biz/
If you have any further suggestions or if there are specific aspects you'd like us to address, please feel free to share them with us at customerservices@discoveraccess.biz. We are committed to improving our services based on your input.
Thank you for taking the time to express your concerns, and we hope to have the opportunity to provide a better experience in the future.
discoverAccess
As a plus member with a two weeks…
As a plus member with a two weeks sleeps four contract my wife and I are surprised that at our review with the rep he refused to accept that the company is not honouring its obligation as per the contract.
Apart from that we are very happy with Access to Leisure.
August 15, 2023
Unprompted review
Wow what can I say
Wow what can I say. This was the best holiday so far with discover access. We done our free week in lanzarote at club los molinos. Paul was very polite and helpful. The apartment was absolutely beautiful too. We can not wait to go back!
August 17, 2023
Unprompted review
Had a great experience with this…
Had a great experience with this company, Shaun you are a Star, thankyou for listening and understanding our needs. Brilliant customer support.
August 17, 2023
Unprompted review
I always get a reply to emails and help…
I always get a reply to emails and help in finding somewhere to stay
August 1, 2023
Unprompted review
Charity donation brain research
I was kindly given a week’s accommodation in Malta for a charity Auction I organised! Thank you sooo much for donating this it played a great part in raising a whopping £11,530 for Brain research xx
August 1, 2023
Unprompted review
Amazing service.
Amazing service.
I have been with Access2leisure for many years and bookings are processed very fast and efficiently.
The staff cannot do enough for you.
Thankyou so much for your help at all times. FIVE STARS
August 1, 2023
Unprompted review
The reps are very helpful everyone is…
The reps are very helpful everyone is very friendly malta is a lovely place
July 15, 2023
Unprompted review
Excellent hotel and great service from…
Excellent hotel and great service from Discover Access
June 23, 2023
Unprompted review
It's mostly been said...Avoid these scammers.
This is my fourth review for good reason with slightly more detail.
We were told we could could book holidays late for £99 for one week or £199 and £299 for more advance bookings. We have not found one single holiday from these schysters, other than the *free* week in Malta for £1200.
We only had until 29th April this year to take advantage of our 'last chance', so we contacted Pauline on three occasions. The latest list was a paltry choice of 12, 10 at £419 and two at £219 for one week. One of the 'cheapos' was in Hungary....whoop whoop!
Not one of them was particularly special and only a couple had a proper kitchen, so you would need a decent size budget for dining out 3 times a day with alcohol for a week on top of the £419, not to mention the extortionate air fares and extras for airport transfers and baggage. Most of the properties had ludicrous extra surcharges, ie, 75 euros for utilities, £5 euros daily for wi-fi and 100 euros for a security deposit. All in all, it would be a very expensive holiday and we have been truly scammed out of £1200 to boot.
We have found 178 all inclusive holidays on Love Holidays for between £350 and £550 each in June and that's just in Spain.
Beware of the slick salesmen in Malta offering you wine and trinkets to attend a presentation......run like hell. I kid you not, Anglian Windows would be proud to take these guys on board, slick doesn't even come close!!!
October 24, 2022
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
We deeply regret that your experience with us has been this disappointing and frustrating. Your feedback is vital, and we appreciate you taking the time to share your concerns.
We want to extend our sincerest apologies for not meeting your expectations and for any inconvenience you've encountered in the process. The details you've shared highlight areas where we need to improve, particularly in terms of the offered holidays, pricing transparency, and overall customer experience.
We genuinely understand your frustration regarding the options presented and the associated costs. Your experience is far from what we aim to provide, and we're taking your feedback to heart as we work towards rectifying these shortcomings.
We would appreciate the opportunity to discuss your experience in more depth and potentially explore ways to address the situation. Please contact our customer support team at customerservices@discoveraccess.biz, so we can better understand your concerns and work towards a resolution.
Thank you for sharing your feedback, and we're committed to learning from your experience to enhance our services.
Best regards,
discoverAccess
Avoid
Currently preying on couples near the bus station in Bugibba. There's some chancer, Tony, there ready to pounce and feed you some bullsh*t to entice you into a presentation.
It's a classic soft/hard sell. You *must* give them the answer there and then about whether you'll pay £8000 (yes, you read that right) for a 10 year membership. If you say "no" they'll be astounded that you are prepared to miss out on the opportunity before eventually trying for a £1500 2-year "taster".
The hotel they show you around is eerily devoid of guests. An odd experience, best avoided.
Edit: I see that they've given their damage limitation reply, claiming that the high pressure sales, dubious claims, etc is not their intent. It absolutely is, and the *ahem* 'business model' depends upon it.
April 14, 2023
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you for sharing your concerns regarding your experience with us. We apologise for any discomfort or inconvenience you encountered during the presentation.
Your feedback is important to us, and we take your comments seriously. We're committed to providing transparent and respectful interactions with our potential customers. It's unfortunate to hear that this was not your experience.
We apologise for any misunderstanding regarding the pricing options presented during the presentation. We aim to ensure that our potential customers have a clear understanding of the choices available without feeling rushed or pressured.
Regarding the hotel tour, we understand how the experience might have felt unusual. We want to assure you that our intention is never to create discomfort for our visitors.
We would appreciate the opportunity to discuss your experience further and gather more details to ensure that situations like these are avoided in the future. If you're open to it, please reach out to our customer support team at customerservices@discoveraccess.biz.
Thank you for bringing your concerns to our attention. Your feedback helps us to improve our processes and provide better experiences for all our customers.
Best regards,
discoverAccess
After being a member of club Riza For over 30 years …
After being a member of club Riza For over 30 years Which has become discover access We have enjoyed every holiday we have taken here in Malta and Lanzarote , we are heartbroken with the closing of club Riza sadly it has come to an end And so are the reps My contract is still remaining with access leisure and the reps Jaye and Andrew have done their best to accommodate my holiday weeks Plus honouring the contract I had with club Riza
So with new adventures with discover access we are trying the new Mayflower Hotel Pauline and family
April 17, 2023
Unprompted review
Avoid DISCOVER ACCESS
Avoid, Avoid and dont waste your time or money!!
If its too good to be true, it probably is.
Absolutely pathetic company. They are not registered with companies House under the DISCOVER ACCESS name. Wasted an hour with the salesman, interrupted the sales chap at this point and said you haven't given me a price of the membership and you are wasting my holiday time. Said I'm off, he replied it would be another hour yet!!! No thank you
Don't be fooled by them, the first free holiday they offer costs £1200 which is more than we paid for the holiday we had already booked.
November 17, 2022
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
We're truly sorry to hear about the negative experience you had with DISCOVER ACCESS. Your feedback is important to us, and we appreciate you taking the time to share your thoughts.
We understand your concerns about the registration and the sales process, and we apologise for any inconvenience caused during your interaction with our team. Clear and transparent communication is crucial, and we regret that this was not your experience. I can clarify that Discover Access is a club name (Holiday Product) and not a company name. The name of the vendor is on your agreement, including registration details.
We want to assure you that we take your feedback seriously and are actively working to address the issues you've raised. We're committed to improving our processes and providing a better experience for our potential customers.
Regarding the pricing, we apologise if our initial offer didn't meet your expectations. We're continuously working to refine our offerings to ensure they align with our customers' preferences and budgets.
Thank you again for sharing your feedback. We value your input as it helps us to learn and grow.
Best regards,
discoverAccess
Scam! File a Police report in Malta
This is the worst scam going.
The first person outside our hotel asked us if we're English (they are only targeting English people). They took us to an old run down hotel, Riza Club Hotel, to take a photo and post it on social media for some free bus tickets.
They then spent 3hrs coercing us into signing into the "club" for a year.
We felt extremely uncomfortable and wanted to leave but kept on distracting us.
We didn't pay any cash up front as we refused. They asked for our bank details instead and we said we didn't have our bank cards with us at the time. They said pay us when you return to the UK.
We have sent them an email to exit this within a 14day cooling off period and also gone to Mosta to file a Police report.
I strongly suggest anyone else who is caught out also files a Police report in Malta!!
August 22, 2022
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
We sincerely apologize for any frustration or inconvenience you've experienced with our services. We understand your concerns regarding the agreement, and we're here to address them as best we can.
While agreements can be challenging, we're committed to assisting you in finding a resolution. We value your feedback and want to ensure that your experience with our company is fair and positive.
Regarding your perception of our company, we want to emphasise that our intention is never to be involved in any sort of scam. We take this matter seriously and will be investigating the situation to understand what led to your frustration and concerns.
We understand your intention to file a police report, and we understand you can exercise your right to do so if you believe there has been any wrongdoing. Our aim is to ensure that your concerns are addressed and that any potential misunderstandings are cleared up.
Please contact our customer support team at customerservices@discoveraccess.biz so we can discuss your situation in detail and work towards a solution. We're here to assist you and find the best way forward.
Thank you for sharing your feedback, and we're dedicated to addressing your concerns in a respectful and constructive manner.
Best regards,
discoverAccess
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