DISH Reviews 1,435

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the service, citing unreliability and frequent disruptions. Reviewers also consistently reported negative experiences with customer service, describing staff as unhelpful and difficult to communicate with, often leading to wasted time. A strong consensus emerged regarding pricing, with many consumers finding the service very expensive and experiencing continuous price increases, unexpected charges, and issues with promotions. Additionally, some people were dissatisfied with the staff's conduct, particularly when attempting to cancel services, noting difficulties during the cancellation process and a lack of respect for long-term loyalty. Issues with payment processing and unexpected disconnections were also mentioned by some.

What people talk about most

Service

Reviewers highlight negative aspects of service. Many customers report issues such as channel blackouts,... See more

Customer service

Consumers consistently express extreme dissatisfaction with customer service. Many reviewers describe it as a... See more

Price

Reviewers express widespread dissatisfaction with pricing. Many customers report consistently increasing... See more

Staff

Customers had negative experiences with staff. Many reviewers report encountering rude, unhelpful, and even... See more

Payment

People report negative experiences with payment. Many customers express frustration over unexpected charges,... See more

Based on these reviews

Rated 1 out of 5 stars

We had been relatively happy Dish customers for over 10 years. Endured an ESPN block out and then more recently local channel block outs. I finally had had enough and despite having the same equipment... See more

Rated 1 out of 5 stars

What a nightmare - sloppy install, unreliable service snarky customer service people for making complaints, ,then scheduled repair technician do NOT show up for appointments. Then when you try to canc... See more

Rated 1 out of 5 stars

Just want to share a specific experience, of getting MLB-TV through Dish. You pay the same price as if you're going through MLB, but you don't get any of the features. There is a setup through MLB to... See more

Rated 1 out of 5 stars

THE WORST CUSTOMER SERVICE experience ever!!! I recently WASTED 45 minutes of my time with a Dish Customer Service Representative who could care less what I was saying and just kept repeating the sam... See more



Contact info

1.2

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disdish made an offer to give you a 500.0…tv offer

Dish made an offer to give you a 500.0 prepaid card if you sing with them.
I called 3 times and they say that they will send the card.I am in the 4 month of usage and no responde.can some one tell me if I can cancel the contract of 2 years been that they didn't do what is on their mailing add.?

July 1, 2024
Unprompted review
Rated 1 out of 5 stars

I have been trying to cancel my DISH…

I have been trying to cancel my DISH service for over 6 weeks now. Every time I call, they refuse to cancel it and just want to talk about services and push for things. I just got off the phone with Vin, and he was such an unpleasant person to talk to. Rude, raising his voice, talking over me. Dish employees must be trained to be as pushy and unhelpful as possible. What an awful company. I really hope it is finally cancelled, but somehow I think I'll still be having another call with them.

September 11, 2024
Unprompted review
Rated 2 out of 5 stars

Dish has a "distant networks…

Dish has a "distant networks department" (DND) for those of us living in a semi, recreational vehicle, and other mobile sources. Every time the vehicle registration comes due, the mobile unit must reapply to the DND for service. We reapply every time in total compliance, and yet Regardless of compliance, the DND cancels the DISTANT NETWORKS EVERYTIME, knowing they have all the necessary documents on the screen in front of them. this causes much consternation and distress as we have to fight like hell to get the distant network channels back on. This dept is totally incompetent, they are revengeful and vindictive to the dish customers. EVERYONE in the DND MUST be fired and all new personnel put in place. A vengeful, vindictive, hateful group of people must be excised from the company. This has been normal operations for over 8 years. Again, Regardless of compliance, the channels are canceled and we must fight like hell to get them back. And it causes 5 days loss of viewing these channels.

September 7, 2024
Unprompted review
Rated 1 out of 5 stars

Dish is a horrible company

Dish is a horrible company! They have horrible service and when you have to call about it, they have even worse customer service! Their employees are clearly not trained well, and will tell you anything to get you off the phone. I recommend recording all calls with dish because they will lie.

August 29, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give a rating of -10 I would…

If I could give a rating of -10 I would because is the worst cable service I have had in my lifetime. Living in Florida now, I wanted to be able to see my favorite NFL team(s) as I the Bears, and more interested in Big Ten games vs SEC, nor am I a Dolphins or Buccaneers fan, and as well Midwest baseball teams, for that matter every time I've gone to game finder the game I want is unavailable or blacked out.

I could go on about how the service sporadically loses signal.....the Wally Boxes work like s____t, and customer service is not too helpful on any of this.

September 8, 2024
Unprompted review
Rated 1 out of 5 stars

My local channels are all distorted and…

My local channels are all distorted and I can’t watch them, sad I pay to watch and local channels are included in my subscription, but the picture is scrambled like there is a severe weather storm and a poor signal it was like that for two months they fixed the problem now it started all over again

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

DISH IS THE WORST TV PROVIDER OUT THERE!

This is by far the absolute worst service provider I have ever had. I just cancelled their service because we are moving and our community doesn’t allow satellite dishes. They were aggressive, argumentative and told me that it was my responsibility to take down part of the actual dish and send it to them along with my rented hopper at my own cost. They send you a very pricey box to return these things in. My contract does not state that and I argued that I would not do so because of it. The tv lineup is horrible, the actual performance was awful and I have never been so glad to get rid of a company in my life. Paying $170.00 to cancel Dish network is money well spent. I do not recommend this company or their horrible service (of all types). CONSUMER BEWARE: Do NOT sign a contract with Dish Network.

September 4, 2024
Unprompted review
Rated 1 out of 5 stars

No longer a viable service.

20 + year customer who cancelled 9/03/24.Tired of constantly negotiating a monthly rate,short or long term.They raise rates every year.Phone calls to review service are long and passed around to different people.Too many better options are available.

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible service

Absolutely horrible service . Three weeks ago our system took a power hit. 3 techs, three new Hoppers , three new Joeys, moving of the dish itself to face another direction and STILL OUT! Bad customer service from another country. Finally screamed enough to get a mgr in America and she blew us off. We are done . Getting rid of Dish by the end of the month. 3 weeks of this

August 15, 2024
Unprompted review
Rated 2 out of 5 stars

Use to love my dish and their customer…

Use to love my dish and their customer service was great! But holy Wha! Who can afford these prices anymore? Sorry Dish, I'm out! I'm done with the increases because of greedy networks. Back when I first had dish it was 36 dollars a month. I bought home about $380 a week. Now $156 for a comparable package and bring home just about $790. Your prices have quadrupled in the same time my wages have barely doubled. Obviously just another piece of corporate America trying to see how they can rob the little guy.

August 31, 2024
Unprompted review
Rated 1 out of 5 stars

Dish customer service is the worst I…

Dish customer service is the worst I have met. I spoke to 10 different representative and all they do is say, "let me connect you to the right department." I have been speaking with 10 different people for almost 1 hour. Waiting time was long and the customer service do not know how to address the problems so they just connected me and pass me around. Dish, you are wasting your money on this people. Now I am never getting back to dish.

August 31, 2024
Unprompted review
Rated 1 out of 5 stars

Treat your customers better Dish Network

After 13 years with dish I told them to shove it For the last 6 months my bill keeps going up. When I call they want to give me another plan Then the next month same thing I told them tonight to shut it off The guy then says you will have to pay a termination fee for you are under a contract Lol why is my bill keep going up then if I’m under a contract Make no sense to me You suck Dish

August 20, 2024
Unprompted review
Rated 1 out of 5 stars

Well the pipe that holds the satellite…

Well the pipe that holds the satellite dish rusted of at the ground. Called dish, the guy said cant get out here for 5 days! What kind of BS is this? And we pay extra for insurance to cover problems! Direct TV here we come! Atleast with direct tv repairs were fast and didnt pay for extra insurance to cover repairs!

August 18, 2024
Unprompted review
Rated 1 out of 5 stars

Dish Network has the worst sports coverage of any of the networks in America!

Dish Network has the worst sports package of any of the cable providers in America.... I went to them for a $500 gift card bad decision , the dish Network is a terrible
Entertainment package! Every time it rains you can't watch TV a suggest you go to your DVR it's just not good! Bad decision on my part, I don't think I'm even going to honor my contract with them because they don't provide a good product! It's almost as if they try to be better than they are so their equipment doesn't make it keeps rebooting and crapping out terrible terrible terrible

August 19, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. They route your calls to the Phillipines. I had a service call scheduled between 8am-12pm today, and they still haven't showed up. I'm beyond fed up with the lack of professionalism, off-shoring customer service, and the satellite service that goes out with minor rain showers.

August 14, 2024
Unprompted review
Rated 1 out of 5 stars

Hate them

Hate them, record shows, mark keep until I delete, 70+0/0 space available, shows randomly disappear.

August 13, 2024
Unprompted review
Rated 1 out of 5 stars

•Their equipment failed

•Their equipment failed.
•They said that the Dish box needed to be replaced.
•They replaced the box.
•We called to cancel, and they are charging us $350 to cancel, stating that we entered into a new contract because of the new box and that the contract has not expired.
•We would not have needed a new box if their box hadn't failed.
•We have been with them since 1999, and this is no way to treat loyal customers.

August 10, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look