Thank you, Lauren with Diver Insurance, for guiding me through the insurance maze of information. You were so knowledgeable and I appreciated you helping me to understand my new policy. I feel like so... See more
Company replied
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See what reviewers are saying
I had the absolute pleasure of speaking with Chanelle Norris and it was a true blessing. She walked me through the process of getting set up for my upcoming liveaboard in Australia. I have NEVER had s... See more
Company replied
I've purchased Dive+Travel insurance from DiveAssure for 10 years. They've had to help me out 3 times during this time. I've never had issues in getting things covered varying from lost dive gear, med... See more
the company sells you an insurance covering everything including delays cancellations etc. when it happens they ask for impossible documents that you cannot attain and then say they cannot do anythin... See more
Company replied
Company details
Written by the company
DiveAssure was founded in 1999 with the goal of providing divers with comprehensive diving accident insurance, travel insurance, emergency assistance, and support services tailored specifically to the diving community. Built by divers, for divers, DiveAssure offers a range of insurance and assistance programs designed to support recreational divers, freedivers, dive professionals, dive centers, and travelers both locally and worldwide. Our personal plans are designed to help protect members before, during, and after their trips, including access to emergency assistance, diving-related medical coverage, travel protection, evacuation support, and more. For over 25 years, DiveAssure has supported divers around the world with the goal of helping them dive and travel with greater peace of mind.
Contact info
United States
- Toll Free 866-898-0921
- info@diveassure.com
- diveassure.com
3.9
Great
263 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
quick easy and clear instructions
April 21, 2023
Unprompted review
easy to use good rates
April 17, 2023
Unprompted review
Most affordable I could find for the coverage limit
Very easy to navigate, Hopefully will not have to use!
April 14, 2023
Unprompted review
Web site works
April 3, 2023
Unprompted review
Easy processing
March 21, 2023
Unprompted review
Website slow
March 20, 2023
Unprompted review
Reply from DiveAssure
We are sorry to hear that you experienced issues with the website speed at the time. Since then, we have launched a completely new website and significantly improved performance and user experience.
We appreciate your feedback and support.
The coupon codes never work
March 13, 2023
Unprompted review
I couldn’t see my purchase afterwards…
I couldn’t see my purchase afterwards until I placed this review from trust pilot. It would not let me X out. That’s annoying.
March 11, 2023
Unprompted review
Reply from DiveAssure
Thank you for your feedback, and apologies for our delayed reply.
We are sorry to hear about the frustration you experienced with the website flow at the time. Since then, we have launched a completely new website and significantly improved the overall user experience and purchase process.
We appreciate you taking the time to share your feedback.
Surprisingly simple
Cheyenne Castile was so easy to work with on 2 separate policies. Knowledgable, pleasant, and quickly responded to my questions. What a pleasure!
March 3, 2023
Unprompted review
Claims Experience
My personal advice is to not submit your claims through ngsclaims as instructed on the Claim Form, but to submit to claims@diveassure.
I only found this out through the excellent Customer Service representative, Cheyenne. She is remarkable and very responsive!
I submitted a claim to ngsclaims over a month ago and heard nothing back even after several emails to Advent.
As soon as I contacted DiveAssure through their website ... BAM ... Cheyenne had an immediate response and guided me in the right direction!
If I had a company with a Customer Service Department, Cheyenne would be the Supervisor.
February 20, 2023
Unprompted review
website not as smooth as could be(eg
website not as smooth as could be(eg, some buttons did not work). Able to complete membership application after talked to staff at 919-684-2948
February 9, 2023
Unprompted review
Reply from DiveAssure
Thank you for your feedback, and apologies for our delayed reply.
We are sorry to hear that you experienced some website issues at the time, though we are glad our team was able to assist you in completing the membership application. Since then, we have launched a completely new website and significantly improved the overall user experience and functionality.
We appreciate your feedback and support.
Unprofessional, unresponsive, no updates, waiting for the claim for 1.5 months and counting
My partner bought insurance with them for our dive trip to New Caledonia. We had to cancel the trip due to a broken foot as travelling and diving wasn’t permitted by the doctor. We submitted our claim before Christmas and we are still chasing them. They are stalling, telling us to be patient and they keep telling us to send the documents to different departments. They don’t say when they will be processing our claim either. They don’t provide any follow up emails either. It’s been 1.5 months. Never buy insurance with them.
December 21, 2022
Unprompted review
Reply from DiveAssure
Dear Hazel, we're sorry to hear about your experience with our claims department. We have also received and replied to your partner's private message. Our team is looking into the case, will provide more information privately and will make sure your partner receives our undivided attention.
Good annual dive insurance coverage
Good annual dive medical and emergency repatriation insurance coverage limits with global coverage at a reasonable price.
January 30, 2023
Unprompted review
this is mt second year with this…
this is my second year with this company, easy process to insure against the unlikely event of something going wrong while diving, I haven't had to make a claim, and hoping never to have to, but it gives us piece of mind.
January 30, 2023
Unprompted review
Customer Service Rep Cheyenne Castiel
My experience with Cheyenne has been outstanding. She has gone above and beyond her duties to help me with picking the right insurance program for me and completing the process. Thank you!
January 25, 2023
Unprompted review
Easy to book and insure
Easy to book and insure. Reasonable rate. Let’s see what happens if I have to claim!
January 15, 2023
Unprompted review
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