Diverge Sneakers Reviews 159

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Absolute scum. Avoid at all costs. I have ordered 50 days ago and have not received them and seriously doubt that I will. I contacted them several times and have only received vague answers. They offe... See more

Company replied

Rated 5 out of 5 stars

I loved the basic design of the shoes. Simple and yet different. I customised and ordered without any problems. I was assisted correctly when deciding on the shoesize and kept informed about the proce... See more

Rated 4 out of 5 stars

Never been a fan of trainers until I received my first pair today. The design is better than the online photos. Being able to customise the shoe is one of my favourite features with bespoke shoemake... See more

Rated 5 out of 5 stars

I bought a pair of stylish sneakers for my husband, but unfortunately, they didn’t fit well. I returned the item, but it got lost in transit and came back to me after a month. One of the company’s fo... See more

Company replied

Company details

Written by the company

DiVERGE offers premium handcrafted sneakers that you can customize, ethically made to order in Portugal.


Contact info

3.8

Great

TrustScore 4 out of 5

159 reviews

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Rated 5 out of 5 stars

Better than expected!

I was looking for nice personalized sneakers for such a long time but couldn't find the good ones up to now. Really happy of the results, being for the quality or for the design! Thanks again to the Diverge's team!

October 11, 2021
Unprompted review
Rated 5 out of 5 stars

I will repeat.

First of all, costumer service is amazing, so kind, so professional, so attentive.

My sneakers were exactly what I was expecting, very well done. High quality.

That´s a very trusted brand. 100%

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent idea!

Excellent idea. Excellent launching of the "customized" product with strong positioning through the website content and images. And all these have a real meaning because of the marketing and sales service - communication (guidance, proffesionalism with customercentric mentality) till i get the shoes! The same shoes with the ...production promise!

September 8, 2021
Unprompted review
Rated 5 out of 5 stars

10/10 slow fashion, reliable and gorgeous

The sneakers were perfect, to my specifications in terms of colours and materials down to the stitching used. Very happy with the product. Equally happy with the customer service, they were helpful and fast with all my questions, and provided additional info as needed when shipping was postponed due to vacation of the team.

September 6, 2021
Unprompted review
Rated 4 out of 5 stars

Absolutely love those shoes!

Absolutely love those shoes!! The leather is top quality and that out and inside!! The only small criticism I have, is that on my particular sneaker, the laces are being hold by an fabric together (not sure how to describe it, but in normal shoes they have metal wholes) and after wearing them two weeks, I can already see that they are wearing of and is only a question of time, until they will rib.

August 6, 2021
Unprompted review
Diverge Sneakers logo

Reply from Diverge Sneakers

Thank you for your review. We will be here for whatever you may need. Our sneakers are handmade with great detail but, if anything happens, we stand by our quality. If something comes us, email us at support@diverge-sneakers.com and we will sort everything out. All the best!

Rated 5 out of 5 stars

Amazing sneakers

Amazing sneakers. Great quality of leather, very comfortable to walk in them and the colours are superb, much better than the pictures on Instagram.
I ordered them in London that’s where I live so I had a couple of questions and requests about the delivery date etc and finally I got them much earlier than I expected. The customer service is unexpectedly fast to reply and always got a positive answer in all my questions. Highly recommended to all. Thank you Diverge team. It’s one of my favourite companies from now on and I will order more fo sure in the future.
Special thanks to Mary and Jule from the customer service, I have no words to explain how kind and helpful you’ve been!
Amazing company with amazing team and fabulous products!

July 26, 2021
Unprompted review
Rated 4 out of 5 stars

Nice shoes

Nice shoes, very comfortable and kute ! Just a little too big because my real size is 43,5 and no 44 but Diverge do not this.
So Im still happy😍

July 8, 2021
Unprompted review
Rated 5 out of 5 stars

The best choice ever!

The pair I’ve received at first was a bit tight so I had to exchange them. The customer service was super helpful and I had my new pair in no time! Great quality and they look special:) I love them so much!

July 7, 2021
Unprompted review
Rated 5 out of 5 stars

happy with my customised sneakers

I'm very happy with my customised purchase - there are plenty of colours and a few finishes/materials to choose from, and the website makes it very easy to customise the sneakers. The order took about a month to be delivered and the sneakers I received are very well made, good quality materials and very comfortable. I contacted the customer service before placing the order as i wasn't sure about the size, they were very helpful and advised correctly.

July 6, 2021
Unprompted review
Rated 5 out of 5 stars

Wrong size? No problem.

Being purely online it’s hard to ensure you get your size exactly right. I was sceptical that if the shoes were the wrong size how easy it would be to change them given they are completely bespoke. I needn’t have been concerned. Once I tried them and they were clearly not the right size for me, I contacted The team at Diverge and they immediately ordered a new pair in the next size up. Excellent customer services and excellent communication at every point. I love my new sneakers. The quality is incredible and I’ve already had loads of great comments.

July 5, 2021
Unprompted review
Rated 2 out of 5 stars

well..

It took some time but I received the refund finally.

June 18, 2021
Unprompted review
Diverge Sneakers logo

Reply from Diverge Sneakers

Hi,

Thank you for your review. However, we must question it as we have no outstanding refund to be given to any customers.

We stand for the quality of our sneakers and the customer service we provide. DiVERGE offers free exchanges and refunds and we reaffirm that we have no outstanding refunds to be awarded.
Process wise, we can only start to process refunds once we have received the sneakers back in our workshop and verify their condition. However, the time it takes for the refund to be processed back to a client's account depends on the banking system that the client used.

We guarantee that you will be fully refunded but we kindly request that you contact us at support@diverge-sneakers.com with your order number so we can better understand the situation and find the best solution.

Edit1: we have still not received an email at support@diverge-sneakers.com with your order details so we can provide a personalised service and find a solution for your refund. Without that information, it is impossible for us to help. We kindly request you do so and assure you will get your refund as requested.

Edit2: we kindly ask you to send an email so we can address the situation. Without further details, we cannot help you further. We cannot answer for the time the banking systems take. We can assure you that all the clients that ask for a return (thankfully, very few of them have so far) receive their refund accordingly.

Thank you,

DiVERGE Team

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