Well, having Octopus Energy as my supplier for many years we thought it time to look into Solar Panels, this is backed by DivideBuy making it really easy to finance over a number of years. We wen... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We decided to use Divide to spread the cost of our new mattress as it was pretty expensive. Was easy to do, and gave different options that suited you on check out. Also like the idea you have y... See more
Company replied
I was faced with a very expensive veterinary bill not covered by insurance and was panicking about where to find the money. Usual lenders won’t give me a loan because I am too old. The decision was in... See more
Company replied
I spoke to Becky on their online chat system and she helped me log into my online account and update my expired card details and make a payment. She was super friendly and helpful, quick to respond an... See more
Company replied
Company details
Written by the company
Established in 2014, DivideBuy is a UK based consumer retailer credit provider, offering interest free finance in a simple, straightforward way for retailers and consumers. Our customers can spread the cost of their purchases from 2 to 12 months with hundreds of shops to choose from. Monthly instalments are chosen by you to suit your budget, all interest free and with no hidden fees. Plus, with your online account, you can see the status of your orders, make early repayments, and manage your personal information, all without having to contact us. Now that's smart.
Contact info
First Floor, ST5 1HH, Newcastle-under-lyme, United Kingdom
- 0800 085 0885
- hello@dividebuy.co.uk
- dividebuy.co.uk
4.5
Excellent
4K reviews
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All I can say is from start to finish…
All I can say is from start to finish was easy with no problems
November 27, 2025
Unprompted review
Reply from DivideBuy
Thank you, Victoria.
We're happy to hear that your experience was easy and without problems from beginning to end. Thank you for your positive feedback!
We hope to see you again soon!
The DivideBuy Team
Reply from DivideBuy
Thank you for your review, Khalid.
We're glad you found our service quick, easy, and friendly. Thank you for your positive feedback; we appreciate it a lot.
Take care,
The DivideBuy Team
First time using DivideBuy
First time using DivideBuy. Very easy and straight forward to use and went through to my purchase in know time.
November 25, 2025
Unprompted review
Reply from DivideBuy
Thank you for your review, Steven.
We're happy to hear that your first experience using our service was easy and straightforward! We appreciate you taking the time to share your positive feedback regarding your purchase.
Kind regards,
The DivideBuy Team
V good dealing
November 23, 2025
Unprompted review
Reply from DivideBuy
Thank you for your review.
We’re delighted you had such a positive experience shopping with DivideBuy!
Do let us know how we can help change your 4 star to a 5 star review!
Take care,
The DivideBuy Team
Easy to use and decision straight away
Easy to use and decision straight away
November 20, 2025
Unprompted review
Reply from DivideBuy
Thank you, Catherine.
We love to hear when customers find shopping with us so easy!
We hope to see you again soon,
The DivideBuy Team
Reply from DivideBuy
Thank you for your review.
We’re delighted you had such a positive experience shopping with DivideBuy!
Take care,
The DivideBuy Team
Reply from DivideBuy
Thank you review, Luis.
We're happy to hear that our service was easy to use and provided a fast decision for you. Thank you for your positive feedback!
Kind regards,
The DivideBuy Team
I was faced with a very expensive…
I was faced with a very expensive veterinary bill not covered by insurance and was panicking about where to find the money. Usual lenders won’t give me a loan because I am too old. The decision was instant and was able clear the bill and take my little lad home with out more stress
November 18, 2025
Unprompted review
Reply from DivideBuy
Thank you for your review, Wendy.
We're happy to hear that we could provide you with quick assistance during a stressful time. It's great to know that you were able to take care of your pet's bill and bring them home without added worry. Thank you for sharing your experience.
Kind regards,
The DivideBuy Team
Great service and a really simple set of instruction
The procedure was nice and easy to follow. And made me feel comfortable with the instructions.
November 17, 2025
Unprompted review
Reply from DivideBuy
Thank you for your review, Mr Hill.
We're happy to hear that the procedure was easy to follow. We're glad you felt comfortable with the instructions. Thank you for your positive feedback!
Kind regards,
The DivideBuy Team
Quick and easy
Quick and easy. Would recommend the shorter length finance as much lower interest rates
November 17, 2025
Unprompted review
Reply from DivideBuy
Thank you for your review, Andrew.
We're happy to hear that your experience was quick and easy!
Kind regards,
The DivideBuy Team
Straightforward application & good…
Straightforward application & good communication
November 17, 2025
Unprompted review
Reply from DivideBuy
Thank you for your review, Tim.
We're happy to hear that the application process was straightforward and that our communication was helpful. Thank you for your positive feedback!
Kind regards,
The DivideBuy Team
Rejection
DivideBuy said that "Unfortunately, based on the information that you have provided and the amount you have requested to borrow, we’re not able to offer you DivideBuy credit at this time."
"The annual amount must be greater than 0 characters."
I'm very disappointed with DivideBuy, I don't know why they rejected me to access to request loan. I had never problem with Klarna and Clearpay.
November 2, 2025
Unprompted review
Reply from DivideBuy
Thank you for taking the time to leave a review, JP.
We appreciate you sharing your experience, and we understand it's frustrating when a loan request is denied, as we appreciate this is not the outcome you had hoped for. If you would like to discuss this further, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk.
We hope this helps. All the best,
The DivideBuy Team
Very easy to deal with and fast
October 26, 2025
Unprompted review
Reply from DivideBuy
Thank you, Gary.
We are happy to know that your experience with us was easy and fast. Thank you for your feedback.
Kind regards,
The DivideBuy Team
Great option
Form easy to fi in quick response definitely took stress out of the situation
October 21, 2025
Unprompted review
Reply from DivideBuy
Thank you for your review!
We're happy to hear that our form was easy to complete and our quick response helped. Thank you for your positive feedback!
Kind regards,
The DivideBuy Team
Good Service
Since I set up payments to DivideBuy they have been very helpful and professional. There was a hiccup at the beginning but that was rectified quickly and I haven't had any problems since. I like that I'm reminded a few days before the payment is taken.
October 11, 2025
Unprompted review
Reply from DivideBuy
Thank you Mrs Dors for your review!
We appreciate your positive feedback! We're glad to hear that our team has been helpful and professional since you set up payments. We're also happy the initial issue was resolved quickly and that you appreciate the payment reminders.
Kind regards,
The DivideBuy Team
Use them once, but won't ever again
Recently moved into a new home, and tried ordering Otty mattresses via DivideBuy plan. Kept getting failed payment because their systems recognised my new address to be different to one on an older order. So I chatted to them, they suggested at least 8-9 different troubleshooting steps including calling the bank, providing proof of address, a bank statement, trying other cards, browser reset etc. - nothing worked. Bank confirmed address had changed for everything, no issues there. Day 2 DivideBuy chat help tries same thing again, to no joy. Day 3, 72hrs later, address upadtes, and I can proceed to adding my card but now they reject my credit altogether quoting unknown reasons. When contacted chat they said my credit score was too poor, which is ridiculous because it is not! Nothing but dry, unapologetic apology from their online chatbot like human help. They have agents you do not want at the other end, because they will copy paste the script and website FAQs to you.
October 10, 2025
Unprompted review
Reply from DivideBuy
Thank you for taking the time to leave us a review.
We're sorry to hear about your experience with the checkout process. Due to security reasons, we cannot discuss this via a social media page. We understand that you have tried to speak with us previously, should you need any further information, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help.
We hope this helps.
All the best,
The DivideBuy Team
Application Process
Ease of application and process
Would suggest that payment by Credit Card is activated
October 7, 2025
Unprompted review
Reply from DivideBuy
Thank you for your review.
We love it when customers find shopping with us so convenient, simple and hassle-free.
We hope to see you again soon!
The DivideBuy Team
Very difficult to contact
This company seem unorganised. Difficult to reach , not responding to emails and no telephone contact . I hope they would look into this to save customers nightmares.
October 3, 2025
Unprompted review
Reply from DivideBuy
Thank you for leaving us a review, Ola.
We’re sorry to hear about your experience. Providing an excellent customer experience is very important to us and so we certainly want to assist with this. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to help.
We hope this helps. All the best,
The DivideBuy Team
Everything done online
Everything done online. Quick and easy application. Same day decision.
Easy account set up online to track progress. Good communication.
October 2, 2025
Unprompted review
Reply from DivideBuy
Thank you for your review.
Communication is important to us, so we’re glad that you found our communication useful. We love it when customers find shopping with us so easy.
We hope to see you again soon!
The DivideBuy Team
Easy forms and Quick
Easy forms and Quick, to complete.
Decision made swiftly.
Quick clear e-mail response.
September 29, 2025
Unprompted review
Reply from DivideBuy
Thank you for your review.
We love to hear when customers find shopping with us so easy!
We hope to see you again soon,
The DivideBuy Team
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