DivideBuy Reviews 3,902

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the application process straightforward, fast, and easy to understand. Many appreciate the quick decision-making process and the clarity of information provided, especially regarding payment plans and account management. The service is frequently described as excellent, with many highlighting the efficiency and ease of their overall experience. However, some people were dissatisfied with aspects of the payment process, including issues with specific payment methods like Monzo or difficulties with 3D bank checks. Additionally, a few customers reported frustration with the staff, citing unhelpful chatbot interactions or a lack of flexibility when dealing with unique situations like changing addresses.

What people talk about most

User experience

Users describe positive interactions with the user experience. Many customers found the application process... See more

Payment

Consumers find payment to be ambiguous. While some reviewers praise the helpful staff and easy setup for... See more

Service

People report positive experiences with service. Many customers praise the quick response, excellent... See more

Response time

Reviewers mention positive feedback about response time. Many customers praise the quick responses, with some... See more

Staff

Clients share ambiguous opinions on staff. Many customers praise the staff for being helpful, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well, having Octopus Energy as my supplier for many years we thought it time to look into Solar Panels, this is backed by DivideBuy making it really easy to finance over a number of years. We wen... See more

Company replied

Rated 5 out of 5 stars

We decided to use Divide to spread the cost of our new mattress as it was pretty expensive. Was easy to do, and gave different options that suited you on check out. Also like the idea you have y... See more

Company replied

Rated 5 out of 5 stars

I was faced with a very expensive veterinary bill not covered by insurance and was panicking about where to find the money. Usual lenders won’t give me a loan because I am too old. The decision was in... See more

Company replied

Rated 5 out of 5 stars

I spoke to Becky on their online chat system and she helped me log into my online account and update my expired card details and make a payment. She was super friendly and helpful, quick to respond an... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Established in 2014, DivideBuy is a UK based consumer retailer credit provider, offering interest free finance in a simple, straightforward way for retailers and consumers. Our customers can spread the cost of their purchases from 2 to 12 months with hundreds of shops to choose from. Monthly instalments are chosen by you to suit your budget, all interest free and with no hidden fees. Plus, with your online account, you can see the status of your orders, make early repayments, and manage your personal information, all without having to contact us. Now that's smart.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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Rated 5 out of 5 stars

It was easy and quick to use and only…

It was easy and quick to use and only took minutes to fill in the questionnaire and set it up

September 28, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Judith.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

Great service

Great service! I was accepted after only a few questions. The decision was made quickly. Efficient and recommended.

September 25, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Angela.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

Quick and easy

Quick and easy to request and acceptation was within minutes.

September 23, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Reginald.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

Spreading the cost of my vet bill

It was an easy process to follow and the information re. my vet bill and credit process was clear and straightforward

September 22, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 3 out of 5 stars

I found negotiating the site confusing.

September 22, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for taking the time to leave a review.

We’re sorry to hear that you found navigating our site confusing. We value your feedback and we’ve passed it on to the team so that we can make continuous improvements.

If you need any assistance with this, we will be happy to help. So that we can do so, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk and they will be happy to look into this with you.

All the best,
The DivideBuy Team

Rated 5 out of 5 stars

Great …

Dividebuy is a great help to buy stuff in affordable monthly instalments. Thanks very much.

September 18, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We're happy to hear that Dividebuy is a great help to you! Thank you very much for your positive feedback and for highlighting our affordable monthly instalments.

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Easy and quick

Easy and quick

September 16, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

New Purchase

So easy to use, great service

September 16, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Karen.

We love to hear when customers find shopping with us so easy!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

having great difficulty navagating your…

having great difficulty navagating your web site . A very helpfull Lady helped me through it . Thabkyou very much

September 16, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Bob.

Providing excellent customer service is very important to us, so we’re delighted to hear you had such a positive experience with our team!

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient

September 16, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Avril.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 1 out of 5 stars

Give me a call please

Couldn’t log in and set my payment period wrong.

September 16, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for taking the time to leave your feedback, Antoni.

We’re sorry to hear you had some difficulties with our system and were unable to log in to your account to alter your payment date. If you would like any assistance with this, our team will be happy to help. Please feel free to contact our Customer Services team either through our live chat that can be found on our website: https://dividebuy.co.uk/help/ or by contacting us on email at customerservice@dividebuy.co.uk and our team will be happy to help.

All the best,
The DivideBuy Team

Rated 5 out of 5 stars

Quick and simple

The process was very simple and quick.

September 14, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Dorothy.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 4 out of 5 stars

Pets health

It was easy to deal with and very accessible for what I needed and more importantly helped in a time of difficulty.

September 9, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Glen.

We love it when customers find shopping with us so convenient, simple and hassle-free.

Do let us know how we can help change your 4 star to a 5 star review!

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

Dental implant finance

Was quick and easy to apply for the finance and had several payment options .

September 10, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Denise.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

All done via phone

All done via phone, very polite and respectful and patient, no problems

September 11, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Kristine.

We’re delighted you had such a positive experience shopping with DivideBuy!

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

Operation for Charlie

Easy to apply, quick response very pleased with affordable repayments

September 11, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Susan.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

Easy and simple

Easy and simple! Great rates and was sorted within a few minutes! Thanks!

September 9, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Toni.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

Fantastic purchase

Fantastic purchase, and excellent service with a quick delivery.

July 20, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Simon.

We’re delighted you had such a positive experience shopping with DivideBuy!

Take care,
The DivideBuy Team

Rated 5 out of 5 stars

So easy to buy

So easy to buy, with a divide buy. No complicated. Thank you divide buy.

September 9, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Jaspreet.

We love to hear when customers find shopping with us so easy!

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Always very good

Always very good. Transparent and helpful. Easy to deal with.

September 9, 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Linda.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

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