DIY Wall Panelling Reviews 

Speedy efficient service.
So pleased with the service and product

Outstanding customer service well worth the money my dinning room thank you looks beautiful thank you so much

Personally feel DIY Wall Panelling are receiving some unfair criticism in some of the recent reviews. It clearly states there is a lead time on the website, so a delay in shipping and receiving goods is to be expected. I rang a couple of times and spoke to a lovely woman who was extremely helpful and gave me an update on my order and it's expected arrival date. Unfortunately the delivery company messed up and didn't deliver so I called again and delivery was arranged for the following day. Products received within 2 weeks of ordering and are perfect. Will absolutely use again - people nowadays have got too used to fast services like Amazon and expect their product the next day, this is an independent family business and should be supported.

Great panels and very friendly approachable company with their products in demand. Communication was challenging at times but we found Angie was very good at sorting out our panel request and got us sorted. Would recommend this company,

Ordered some wall panelling online, very straight forward process. A couple of days later, I had to chase up the order, and the lady I spoke to on the phone was absolutely lovely and incredibly helpful. She made sure the order was despatched quickly, and it arrived within a couple of days as promised.
We realised we had under ordered and needed one more sheet. I placed the second order, and once again, the same excellent service, helpful, friendly, and efficient.
The product is great, and the customer service really stands out. I would definitely use this company again. Highly recommend!

We are absolutely delighted with our panelling and found the company really easy to order from. The order arrived on time too so absolutely no complaints whatsoever and have not hesitation on recommending them to our friends and family.

Ok, so delivery took a wee bit longer than I’d hoped, however we weren’t in a huge rush. When I did call customer service they were friendly and courteous. My panelling arrived on Saturday and it was extremely well packaged and the product is good quality.

The product seems good

Lovely panels. Although you may need to call them to confirm delivery.

The product itself was excellent, very easy to cut and apply so in terms of the product itself I have nothing but good things to say hence 3 stars.

As for customer service, once you place an order and receive confirmation that’s it until you either get the product delivered I assume or (in my case) your delivery date has passed without any contact or delivery.
There’s no update on your order, despatch or any contact to say that the company are aware the specified dates have been and gone but they are aware and working on it. This is something you as the customer have to chase.
Given the delivery timeline is around 28 working days after purchase I would expect an update either within that window or around the scheduled delivery time. This is something most companies manage as standard and as a customer is expected.

Good service. Very useful product.

Yet again no panels,
My partner ordered the last panel needed for our project on June 15th
(This is our third time ordering now as we started the project with these panels and can’t get the same anywhere else)
Still nothing, no response and no word 6 weeks later.
Order number DIY23851
Unfortunately we will be getting in contact with the bank for a refund if nothing by next week

Ordered over 10 days ago, no communication about delivery and I have even emailed them asking for an update. I’ve now seen the reviews on here which are mostly 1* and realising it’s unlikely I am going to receive my order as it’s a scam!!!! Literally holding up my whole bathroom getting fitted.

Business is a scam!!
I placed an order 3 weeks ago, I have had no contact from the company since placing an order. I have emailed twice and attempted calling, no one has bothered to get back in touch with me.

Whilst I had originally written a review of annoyance I have since spoken to the company and can honestly say they were lovely. They have looked into my order which had been dispatched their end and got lost. They are sending another which I am excited to receive.
I think what is so important to remember is that they are a small family business and keeping up with the amount of emails is always going to be difficult. However, picking up the phone and calling gets you so far!
Thank you to them for their effort!

Placed an order back in May, at that point their communication and customer service was superb with the order.
Needed to order 3 more panels and there are no words for how helpful the team have been with processing this and expediting the delivery on this. I want to say a massive thank you for your help and will send pictures as soon as it is all installed.

Ordered June 17th, haven't recieved the order nor have they answered my emails, calls or Instagram messages.
Order DIY23877

Very disappointed. Placed an order on the 15th of June, still haven’t received this order it’s been 4 weeks.Tried calling customer services. No answer. And emailed no answer.
Order number DIY23851
Lee

The product is exceptionally good quality, easy to fit and easy to cut to size.
I received outstanding customer service! I needed my order (16 x t&g panels @ 1000 x 600mm) asap so I put a note on my order.
I phoned the company the next day to check my request had been seen. The lady in customer services was excellent. Answered promptly, promised to get them delivered quickly and informed me I would get a message from the courier the day before delivery.
They arrived 3 days later.
Superb service, excellent quality panels. I highly recommend this company & I will definitely use them again.

I’m very disappointed! Tried calling 3 times no answer, sent 2 emails, no response, sent an online message, no reply!
I have been waiting since the 27th May for my order which they have a 2 week lead time for, appreciate people are busy but this level of customer service is just not acceptable!
Order number is DIY23616

If the company happen to see this review and would like to actually provide some customer service it would be appreciated, but also too little too late!