I’ve ordered numerous products from here and every single one has arrived on time if not earlier. The communication between placing the order and receiving the product has been second to none and I h... See more
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Review summary
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The website was really easy to navigate. Found the products and accessories I was after in just a few clicks, added them to my cart and made payment. My order was processed the same day and I received... See more
Item arrived a bit late… after talking with the courier they told me it was lost - I sent emails to you telling you all this (at their request) and less than an hour later got a text saying the pack... See more
Company replied
Order process was straightforward and easy. Delivery was next day and all items arrived as expected. Have only used the products for 1-2 weeks, so no product feedback included.
Company replied
Company details
Written by the company
Welcome to the DJI | Hasselblad Flagship Store, a unique fusion of innovation, expertise, and premier imaging technology nestled in the heart of the UK. Established in 2023, our store represents the epitome of cutting-edge aerial and photographic equipment brought to you by two titans of the industry—DJI and Hasselblad. Venture into a realm where excellence meets imagination. As you step inside our store, you are invited to explore a vast range of premier products through interactive touchscreens that provide in-depth details to cater to your curiosity. Our designated demo zone offers a hands-on experience, allowing you to immerse in the unparalleled quality and performance of DJI and Hasselblad products. From the nimble flight of DJI's drones to the crystal clear precision of Hasselblad's cameras, embark on a journey of discovery and unleash your creativity. Beyond products, dive into the legacy of innovation showcased through distinct in-store exhibits. Witness the evolution of aerial and imaging technology, and understand the meticulous craftsmanship that propels DJI and Hasselblad as leaders in their fields. Our commitment extends beyond our store's threshold. For enthusiasts who prefer the comfort of their home, we provide a seamless online shopping experience on our website. Delve into a comprehensive digital catalog that mirrors the exploratory and educational essence of our in-store experience. Whether you are a professional photographer, a drone enthusiast, or someone ignited by the spark of creativity, DJI | Hasselblad Flagship Store is more than a store—it's a destination where innovation takes flight. Our expert and friendly staff are always on hand to guide you, providing personalized advice and ensuring a satisfying shopping journey. Indulge in the future of aerial and imaging technology with us, in-store or online, and redefine the way you capture the world. We warmly invite you to join us at the DJI | Hasselblad Flagship Store, where every visit is an experience waiting to unfold.
Contact info
WSF House, Unit 3D Parkroad East, NG14 6LL, Nottingham, United Kingdom
- 0800 058 4109
- info@dji-retail.co.uk
- dji-retail.co.uk
4.6
Excellent
6K reviews
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100% Spot on company in U.K customer…
100% Spot on company in U.K customer after sales enquiry is second to none.
July 5, 2026
Hassle free ordering process
Hassle free ordering process. Same price as everywhere else, so might as well order from the manufacturer for traceability. Next day delivery spot on. Recommended.
June 22, 2026
Product is out of this world
Product is out of this world, never thought photographic experience can be this beautiful.
June 22, 2026
Excellent customer experience
The website was really easy to navigate. Found the products and accessories I was after in just a few clicks, added them to my cart and made payment. My order was processed the same day and I received notification from DPD that they had my goods and that they were en route to me. Delivery was completed by midday the next day. Excellent service.
July 4, 2026
⭐⭐⭐⭐⭐ Absolutely love the DJI Mini 5…
⭐⭐⭐⭐⭐ Absolutely love the DJI Mini 5 Pro! The camera quality is stunning, the drone is incredibly stable, and it's very easy to fly. The battery life is great, and the DJI RC 2 makes the whole experience smooth and enjoyable. A fantastic drone that's definitely worth it!
July 4, 2026
Fast delivery as promised and very…
Fast delivery as promised and very quick response via email when I had an issue and they resolved the problem very quickly. I definitely will buy from them again.
July 4, 2026
Hasselblad Website listed incorrect accessories
Your website pushed the wrong Action 6 case when looking at Action 6 accessories. Tried to cancel the purchase but have no refund or information about where the product is. I never received it and have no contact from yourselves re current situation.
UPDATE: Received an email apologising for the miscommunication, and an assurance that replacements would be posted out. Not sent 'next day' as was originally paid for so may not get them until next week!!!
July 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DJI | Hasselblad
daniel marcinkowski,
Thank you so much for your wonderful review! We are thrilled to hear that you experienced very good and fast service. Your kind words mean a lot to us.
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Jay Guest,
We are so glad to hear you had such a fantastic experience with us! We truly appreciate your kind words and positive feedback.
DJI | Hasselblad Customer Care Team
It's a very good company
It's a very good company, I buy a lot of things, but sometimes there are also problems that say one thing, but it's basically the opposite, but the problem is solved quickly, that's the most important thing, I'm satisfied.
February 20, 2026
Reply from DJI | Hasselblad
Andrei Mihai,
We truly appreciate your continued support and positive feedback. We understand that occasional discrepancies can arise, and we're glad our team could resolve them swiftly to your satisfaction. We value your business!
DJI | Hasselblad Customer Care Team
Really quick turnaround service
Really quick turnaround service. Reasonable prices for items selected.
July 2, 2026
Reply from DJI | Hasselblad
Barry,
We're so glad you appreciated our quick service and reasonable prices. Thank you for your wonderful feedback!
DJI | Hasselblad Customer Care Team
Really good customer service 👍👍👍
July 2, 2026
Reply from DJI | Hasselblad
customer lee,
We're so happy to hear that you had a positive experience with our customer service! We truly appreciate your kind words and feedback.
DJI | Hasselblad Customer Care Team
Very helpful staff and they talked mt…
Very helpful staff and they talked mt though every thing very happy with my buy
June 29, 2026
Reply from DJI | Hasselblad
John Morrison,
We're so happy to hear our team was helpful and explained everything thoroughly. We appreciate your kind words!
DJI | Hasselblad Customer Care Team
DJI Hass FEEDBACK
Order process was straightforward and easy. Delivery was next day and all items arrived as expected. Have only used the products for 1-2 weeks, so no product feedback included.
July 1, 2026
Reply from DJI | Hasselblad
R.R,
We are so glad to hear that your order process was straightforward and that your items arrived promptly! We appreciate you sharing your positive experience with us.
DJI | Hasselblad Customer Care Team
Good price, clear communication, fast delivery.
Good price, clear communication on delivery.
July 1, 2026
Reply from DJI | Hasselblad
Jordi Wallenburg,
We're so glad to hear you found our pricing good and that our delivery communication was clear. Thank you for your positive feedback!
DJI | Hasselblad Customer Care Team
EVERYTHING IS AS IT SHOULD BE
EVERYTHING IS AS IT SHOULD BE, A BIG PLUS. Fast shipping and well secured
July 1, 2026
Reply from DJI | Hasselblad
Michal,
We're so glad to hear that everything met your expectations and that you had a positive experience with our fast shipping and secure packaging!
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Graham Arnott ,
We're thrilled to hear that you found our gear to be of high quality and that it arrived sooner than you anticipated! Thank you for sharing your positive experience.
DJI | Hasselblad Customer Care Team
Item arrived a bit late… after talking…
Item arrived a bit late… after talking with the courier they told me it was lost - I sent emails to you telling you all this (at their request) and less than an hour later got a text saying the package was out for delivery
Item is great
June 30, 2026
Reply from DJI | Hasselblad
Jeff,
We are truly sorry to hear about the delivery delay and the confusion with the courier. We appreciate you letting us know about this experience. We're so glad the item is great!
DJI | Hasselblad Customer Care Team
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