DJI | Hasselblad Reviews 

6,018
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, highlighting ease of use and impressive features. The ordering process is described as straightforward, with clear communication and helpful updates. Many commend the fast, reliable, often next-day delivery. Staff are noted for their exceptional knowledge and helpfulness, contributing to a first-class overall service. However, some customers noted occasional delivery issues, including delays or packages not arriving as promised. Others found product battery life to be limited or not matching advertised runtimes.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as well-made, solid, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the first-class service and... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, attentiveness, and... See more

Order

Customers consistently note positive experiences with order, praising the straightforward and easy ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered numerous products from here and every single one has arrived on time if not earlier. The communication between placing the order and receiving the product has been second to none and I h... See more

Rated 5 out of 5 stars

The website was really easy to navigate. Found the products and accessories I was after in just a few clicks, added them to my cart and made payment. My order was processed the same day and I received... See more

Rated 5 out of 5 stars

Item arrived a bit late… after talking with the courier they told me it was lost - I sent emails to you telling you all this (at their request) and less than an hour later got a text saying the pack... See more

Company replied

Rated 5 out of 5 stars

Order process was straightforward and easy. Delivery was next day and all items arrived as expected. Have only used the products for 1-2 weeks, so no product feedback included.

Company replied



Company details

  1. Electronics Store
  2. Camera Store
  3. Hobby Store

Written by the company

Welcome to the DJI | Hasselblad Flagship Store, a unique fusion of innovation, expertise, and premier imaging technology nestled in the heart of the UK. Established in 2023, our store represents the epitome of cutting-edge aerial and photographic equipment brought to you by two titans of the industry—DJI and Hasselblad. Venture into a realm where excellence meets imagination. As you step inside our store, you are invited to explore a vast range of premier products through interactive touchscreens that provide in-depth details to cater to your curiosity. Our designated demo zone offers a hands-on experience, allowing you to immerse in the unparalleled quality and performance of DJI and Hasselblad products. From the nimble flight of DJI's drones to the crystal clear precision of Hasselblad's cameras, embark on a journey of discovery and unleash your creativity. Beyond products, dive into the legacy of innovation showcased through distinct in-store exhibits. Witness the evolution of aerial and imaging technology, and understand the meticulous craftsmanship that propels DJI and Hasselblad as leaders in their fields. Our commitment extends beyond our store's threshold. For enthusiasts who prefer the comfort of their home, we provide a seamless online shopping experience on our website. Delve into a comprehensive digital catalog that mirrors the exploratory and educational essence of our in-store experience. Whether you are a professional photographer, a drone enthusiast, or someone ignited by the spark of creativity, DJI | Hasselblad Flagship Store is more than a store—it's a destination where innovation takes flight. Our expert and friendly staff are always on hand to guide you, providing personalized advice and ensuring a satisfying shopping journey. Indulge in the future of aerial and imaging technology with us, in-store or online, and redefine the way you capture the world. We warmly invite you to join us at the DJI | Hasselblad Flagship Store, where every visit is an experience waiting to unfold.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4-star
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1-star

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4.6

All reviews

(6,018)

2,165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I called to check that I was ordering…

I called to check that I was ordering the correct items and availability. The staff member was most helpful. I ordered online and received the items on a next day delivery. Excellent service.

June 27, 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Pete,

We're so pleased to hear our team provided helpful assistance and that your online order arrived promptly. Thank you for sharing your positive experience with us!

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

Fast delivery and great packaging

Fast delivery and great packaging! Great experience from start to finish. Enjoyed the service!

June 27, 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

customer,

We're so glad to hear that you had a great experience with us from start to finish! We appreciate you highlighting the fast delivery and great packaging.

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

Excellent!

Excellent 👍🏻 DJI neo 2 is absolutely fantastic!
Smooth experience

June 15, 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

John g.,

We're so happy to hear you're enjoying the smooth experience with your DJI Neo 2! Thank you for your fantastic feedback.

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

Great price and delivery

Great price , cheaper than everyone on Internet, free and ultra fast delivery.
Would definitely recommend

June 25, 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Stephen Bradley,

We're so glad to hear that you found our prices competitive and that our delivery service was both free and incredibly fast! Your recommendation means a lot to us.

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

Great Experience

great experience! I bought the DJI mini mic 2. Amazing quality mics, brilliant price point. Super fast delivery! highly recommend! definitely be making future purchases

May 12, 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Alex Hughes,

We're so glad to hear you had such a great experience with your DJI Mini Mic 2 purchase! It's wonderful to know you appreciate the quality and price, and that our fast delivery met your expectations. We look forward to your future purchases!

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars
DJI | Hasselblad logo

Reply from DJI | Hasselblad

DOUGLAS ALLAN,

We are so happy to hear that your experience with us was both quick and easy! Thank you for taking the time to share your positive feedback.

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

Great service

Great service. Quick delivery and prompt response to queries.

June 14, 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

David Holroyd-Doveton,

We are so pleased to hear that you had a great experience with our service and that we could assist you promptly. Thank you for your kind words!

DJI | Hasselblad Customer Care Team

Rated 1 out of 5 stars

Let me down on delivery

Let me down on delivery, when your website says you will deliver Saturday, you MUST deliver Saturday. Spend £900 to take a new drone on holiday and it never materialised. Refunded 2 weeks later!! I'll buy elsewhere in future. Thanks for earning interest on my money!

June 18, 2026
Rated 5 out of 5 stars

Fast shipping and customer service…

Fast shipping and customer service always good . A trustworthy company for all your tech needs and a great price in the sale

June 26, 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Dj gedi,

We're so pleased to hear that you've had a positive experience with our shipping and customer service. It's wonderful to know you consider us a trustworthy company for your tech needs, especially with our sale prices!

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

DJI STORE

DJI, have always been useful for information, easy to use and purchase from, and the after care is second to none...
Thank you.

June 26, 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Mr Lombardi,

We're so glad to hear that you find our information useful and that your purchasing experience was easy. We always strive to provide excellent aftercare, and your feedback means a lot to us!

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

It was a great experience

It was a great experience
Kyle made it super easy and helped they way i needed

June 26, 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

SS OYON,

We are so pleased to hear that you had a great experience and received the help you needed. Your positive feedback is truly appreciated!

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

Easy ordering and good prices

Easy ordering and good prices

June 26, 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Roel van der Baan,

We're so glad you found our ordering process easy and our prices good! Thank you for your positive feedback.

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

Quick service and excellent product

Ordered a DJI remote control and was very happy with the timely notifications, speedy delivery and the quality of the product.

June 25, 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Andy D,

We're so pleased to hear you were happy with the prompt notifications, fast delivery, and the quality of your DJI remote control. Thank you for your wonderful feedback!

DJI | Hasselblad Customer Care Team

Rated 2 out of 5 stars

Ordered on Thursday at 12:00

Ordered on Thursday at 12:00. Despite "Next day" even on weekends. Did not receive until Monday.

Customer service instantly put the blame on DPD and but offered no resolution other than wait...

June 25, 2026
Rated 5 out of 5 stars

Great product and matching all round…

Great product and matching all round service

June 12, 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Mark Evitts,

We're so happy to hear you had such a positive experience with both our product and our service! Thank you for your wonderful feedback.

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

Excelent runs my tv and fridge no…

Excelent runs my tv and fridge no problem at all in my campervan would highly recommend

June 11, 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Mr Gary Davidson,

We're so glad to hear our product is performing excellently for your campervan needs, running your TV and fridge without issue. We appreciate your high recommendation!

DJI | Hasselblad Customer Care Team

Rated 5 out of 5 stars

Good experience

Order arrived within a few days. The product was exactly what was ordered.

June 8, 2026
DJI | Hasselblad logo

Reply from DJI | Hasselblad

Vipul Singh,

We're so pleased to hear that your order arrived quickly and that the product was exactly what you were expecting. Thank you for your positive feedback!

DJI | Hasselblad Customer Care Team

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