I’ve ordered numerous products from here and every single one has arrived on time if not earlier. The communication between placing the order and receiving the product has been second to none and I h... See more
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The website was really easy to navigate. Found the products and accessories I was after in just a few clicks, added them to my cart and made payment. My order was processed the same day and I received... See more
Item arrived a bit late… after talking with the courier they told me it was lost - I sent emails to you telling you all this (at their request) and less than an hour later got a text saying the pack... See more
Company replied
Order process was straightforward and easy. Delivery was next day and all items arrived as expected. Have only used the products for 1-2 weeks, so no product feedback included.
Company replied
Company details
Written by the company
Welcome to the DJI | Hasselblad Flagship Store, a unique fusion of innovation, expertise, and premier imaging technology nestled in the heart of the UK. Established in 2023, our store represents the epitome of cutting-edge aerial and photographic equipment brought to you by two titans of the industry—DJI and Hasselblad. Venture into a realm where excellence meets imagination. As you step inside our store, you are invited to explore a vast range of premier products through interactive touchscreens that provide in-depth details to cater to your curiosity. Our designated demo zone offers a hands-on experience, allowing you to immerse in the unparalleled quality and performance of DJI and Hasselblad products. From the nimble flight of DJI's drones to the crystal clear precision of Hasselblad's cameras, embark on a journey of discovery and unleash your creativity. Beyond products, dive into the legacy of innovation showcased through distinct in-store exhibits. Witness the evolution of aerial and imaging technology, and understand the meticulous craftsmanship that propels DJI and Hasselblad as leaders in their fields. Our commitment extends beyond our store's threshold. For enthusiasts who prefer the comfort of their home, we provide a seamless online shopping experience on our website. Delve into a comprehensive digital catalog that mirrors the exploratory and educational essence of our in-store experience. Whether you are a professional photographer, a drone enthusiast, or someone ignited by the spark of creativity, DJI | Hasselblad Flagship Store is more than a store—it's a destination where innovation takes flight. Our expert and friendly staff are always on hand to guide you, providing personalized advice and ensuring a satisfying shopping journey. Indulge in the future of aerial and imaging technology with us, in-store or online, and redefine the way you capture the world. We warmly invite you to join us at the DJI | Hasselblad Flagship Store, where every visit is an experience waiting to unfold.
Contact info
WSF House, Unit 3D Parkroad East, NG14 6LL, Nottingham, United Kingdom
- 0800 058 4109
- info@dji-retail.co.uk
- dji-retail.co.uk
4.6
Excellent
6K reviews
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Arrived same day and it's a great bit…
Arrived same day and it's a great bit of kit when you work out how it goes together.
June 14, 2026
When I bought my drone
When I bought my drone, the service it was amazing!!! I bought it on line and swap to collect it in the store. Went there I collected after 1 week I hade and issue, sent it to repair. Now Im asking for information, the repair center wont give me any information, because its has been sent true the dealer. I contact the dealer the dealer wont give me the case number. If someone want to buy a drone. Go to the one in White city. the guys there are amazing. I also when i bought it paid for care. I couldnt activate it. i hade to go in regents street and just the last time the guy helped me with everything unfortunately i forgot his name. looks like they are there only to sell thats it. I bought my drone because i want to take a video in Sardinia, but now i feel i dont want it anymore.
June 1, 2026
Quick hassle free experience
Quick hassle free experience. Quick delivery with email notificatiins etc. Alll ok
June 13, 2026
Ineptitude and lack of knowledge offered with confidence.
The member of staff sold me a drone misrepresenting the frame rates available in 4k. I think it was ineptitude more than an attempt to deceive me. I spoke about where i hoped to use the drone in Europe, and again he offered incorrect and misleading information with pure confidence.
May 31, 2026
May use AI-assist with repliesRead more
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Great Experience at the DJI Store
The sales assistant was very informative and friendly without being pushy about buying products. He answered all my questions well and made the experience feel comfortable and relaxed. It felt good browsing around the shop and deciding what to choose without feeling pressured to make a purchase right away.
June 13, 2026
Reply from DJI | Hasselblad
Danica,
We are so glad to hear that our sales assistant provided you with such a positive and comfortable shopping experience. We truly appreciate your kind words about their informative and friendly approach, and that you felt no pressure while browsing. Thank you for sharing your wonderful feedback!
DJI | Hasselblad Customer Care Team
Amazing service !
December 29, 2025
Outstanding service from start to…
Outstanding service from start to finish. DJI Hasselblad took the time to understand my new start‑up’s needs and helped me choose the ideal drone for professional surveying work. Fast delivery, clear communication and a very smooth experience. Highly recommended.
June 5, 2026
Reply from DJI | Hasselblad
Oisin J Brennan,
We're so glad we could assist with your new start-up's needs and help you find the perfect drone for your professional surveying work. We appreciate your kind words about our service and communication. Thank you for your recommendation!
DJI | Hasselblad Customer Care Team
Sent me the wrong product
Sent me the wrong product, demanded it back within 14 days and I work away. I had to arrange someone to do it for me. I nearly gave a 2 star as they refunded my product that I ordered as it was no good for what I needed. (They don’t make a carry case for a NEO 2) I just ordered the carry case for a NEO.
May 30, 2026
The only reason I dropped a star was…
The only reason I dropped a star was because the credit company I purchased with kept flagging up unusual activities on my account linked to my purchase.
The purchase was legitimate, the company are legitimate, but for some reason it flagged up.
It blocked my card for 48hrs until it was sorted even though the item was delivered on time.
Products are spot on as are the customer service and delivery si why it was flagged I have no idea.
5 stars really.
May 31, 2026
Been going to dji Birmingham for about…
Been going to dji Birmingham for about 2 years now never had a problem, always helpfull . Shall carry on using dji .
June 12, 2026
Product was delivered as described and…
Product was delivered as described and on time. Service excellent
June 12, 2026
Incredibly rude and dismissive staff in…
Incredibly rude and dismissive staff in store. Very disappointed to be treated so poorly. Was left waiting in store for a collection for over 5 minutes at the counter despite being told my order was ready to collect. No apologies for the delay, no courtesy shown when entering the store and was dismissed when asked to speak to someone about the collection.
June 12, 2026
Reply from DJI | Hasselblad
Miroslav Topinka,
We're so happy to hear that our team was helpful and rapid in assisting you. We truly appreciate your kind words.
DJI | Hasselblad Customer Care Team
Reply from DJI | Hasselblad
Aitch,
Thank you for your wonderful feedback! We are so happy to hear that you had such a positive experience with our store, our team, and our products. We truly appreciate your kind words.
DJI | Hasselblad Customer Care Team
Unfortunately DPD failed to deliver the…
Unfortunately DPD failed to deliver the item in time and I had to go buy one hence the return.
Your service was amazing just a shame DPD let things down
June 12, 2026
Reply from DJI | Hasselblad
Paula,
We appreciate your kind words about our service! We're truly sorry to hear about the delivery issue with DPD. We understand how frustrating this must have been for you.
DJI | Hasselblad Customer Care Team
Neo 2
What a fantastic piece of kit , my first venture into the drone world and so far I'm loving it , so easy to use as a complete novice.
Brilliantly packaged and next day delivery as well
June 11, 2026
Reply from DJI | Hasselblad
David Carney,
We're thrilled to hear you're loving your new drone and finding it so easy to use as a beginner! It's wonderful to know that the packaging and delivery also met your expectations. We appreciate you sharing your positive experience!
DJI | Hasselblad Customer Care Team
Brilliant fast service
May 30, 2026
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