After 4 weeks of trying and sending so many documents this scam of a website still hasn’t paid me my money. They said they have processed my money but will not send me proof that they have !! This i... See more
Company replied
Tonybet
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See what reviewers are saying
Verification went smoothly at all, tech support helped me do everything right. I'm happy with the payout so far. We'll see how the service goes in the future.
Company replied
Bad bad bad site. Fake reviews 76% bad... more like 100%! Criminals at best. Will stall... do everything not to pay you!!! ask for ridiculous verification methods (EVERYTIME) you withdraw. To be told... See more
Company replied
72 hours just gone and still haven't received my PayPal withdrawal, completely no answers to any of my messages Reply: What you on about ? You didn't even bother to send me an email regarding docu... See more
Company replied
Company details
Written by the company
TonyBet is the world's fastest growing Online Gaming site with thousands of sporting events available to bet on every day as well as an online casino, live casino and live gaming.
Contact info
enormous delays
To be honest, this gamble corporation is not that bad as everyone mentioned as I have used many of them in the past... and there were much worse bet companies without customer support at all. Yes, these enormous delays are terrible but at least I have received my winnings... happy end I guess. I Would like to thank Patricks and Sven for being helpful and efficient at support!
July 22, 2021
Unprompted review
Reply from Tonybet
Hello Alex,
Thank you for your feedback.
Please, kindly accept our apologies for delay you experienced. We are constantly looking for upgrades to make the customer experience more enjoyable.
Please be kindly informed our customer support representatives are working 24/7 and you are welcome to contact us either via Live Chat or via e-mail info@tonybet.co.uk - we will be more than glad to answer any questions you may have.
They paid out after a month of waiting.
They paid out after a month of waiting.
If they have many cases to go through due to AML rules and these have to be done manually, they really should think about increasing their number of employees.
July 21, 2021
Unprompted review
Reply from Tonybet
Hello Gokhan,
We would like to thank you for your time and sharing this feedback.
Please accept our apology for the delay caused to you. Rest assured, we are reviewing all of our customers feedback thoroughly and inconveniences caused are captured by responsible teams.
We would also like to thank you for your patience and, judging from your mentioned processed payment, continued cooperation.
Please be kindly informed our customer support representatives are working 24/7 and you are welcome to contact us either via Live Chat or via e-mail info@tonybet.co.uk - we will be more than glad to answer any questions you may have.
I liked this gambling site has lodes of…
I liked this gambling site has lodes of new games and can bet of football and that to just like bet365
buttttt
one thing has come up I have being playing on hear for a cupal of month and had a good time gambling and I had some wins I have had 3 cash outs to date
And now I have a cash out that is for 960 of a deposit of 30 so I cashed it out and then I got asked for bank statement which I sent in to then and I have being wating for over 3 weeks for then to see my doc and keep getting we have had a high number of cass and 3 weeks on still get same answer of with in my Cass is a bit long to wait for verification
July 16, 2021
Unprompted review
Reply from Tonybet
Hello Andrew,
Thank you for your feedback.
Firstly, we apologize for the delay and the inconvenience it caused you.
We understand your displeasure, however, let us assure you that is never our goal to disturb our customers by requesting way over documents - they are all part of the enhanced verification of the account.
Tonybet is licensed and regulated by the UK gambling commission and we are obligated to follow all the procedures that include the policy of the UK Gambling Commission.
On rare occasions, the anti-money laundering procedure takes more time than usual as it is individual, however, we are aiming to provide as fast service as it is possible in every single case.
Our support specialists are always glad to help 24/7. You are always welcome to contact us via live chat or email at info@tonybet.com.
Tony Bet is a legit business but they…
Tony Bet is a legit business but they are pissing off their customers with this money laundering thing.
We just want to bet and get paid really.
July 16, 2021
Unprompted review
Reply from Tonybet
Hello,
We would like to thank you for your feedback.
Please accept apologies for the inconvenience.
Please allow us to clarify the purpose of the Anti-Money-Laundering procedure. We are obligated to follow the UK Gambling Commission policy. As we are licensed that is our responsibility to be sure that all customers are playing fair and do not money laundering.
We assure you that we never asked for a document that is not relevant for the enhanced verification of the account.
We are always aiming to provide as fast and convenient service as possible, security is a top priority for us and we approach it very seriously.
Our support team is working 24/7. If you have any questions regarding your account or anti money laundering procedure we are happy to support you via chat or email at info@tonybet.co.uk.
Finally.
So after nearly 6 weeks i will finally receive my withdrawal they will be processed within 48 hours, so hope they go through with it.
July 16, 2021
Unprompted review
Reply from Tonybet
Hello Hollie,
Thank you for your feedback.
We apologize for the time duration of the procedure taken, however, we are happy to hear that the anti-money laundering was completed.
Please note that the delay is not usually for us as we trying to process the Anti-money-laundering procedure as fast as it can be possible.
We kindly inform you that all the withdrawals are processing in the real-time queue and if you will have any questions regarding your withdrawal do not hesitate to contact us via live chat or email info@tonybet.com and our support department will provide superior service.
I found a mistake on their LIVE betting…
I found a mistake on their LIVE betting offer, which mislead my bet decision. I contacted with them explaining everything with a question if my bet can be voided.
I was very suprised getting quick answer with an apologies from their site and guess what - my bet was returned! The most important fact is that bet was previously lost !
Thank you Tonybet for an unique experience.
Piotr
July 15, 2021
Unprompted review
Reply from Tonybet
Hello,
Thanks so much for your feedback! We’re really glad you enjoyed our customer service!
We always strive to improve our service so If you will have any questions or feedback in the future please do not hesitate to contact us and we will be more than glad to help you. Our support representatives are working 24/7 and you can contact us by live chat or via email at info@tonybet.co.uk.
(RODNEY35)
(RODNEY35)
WELL FAIR PLAY TO TONYBET, THEY HAVE NOW PAID MY £200 BACK INTO MY BANK, ALTHOUGH MY ACCOUNT HAS NOW BEEN DISABLED, JUST BEEN ON THE CHAT TO OLIVER AND TOLD IT WAS CLOSED BY THE SECURITY DEPARTMENT AND COULD NOT BE REOPENED, GUESSING ITS BECAUSE I WONT SEND THEM FURTHER DOCUMENTS, BUT THEY HAVE ALREADY HAD, COPY OF PASSPORT, UTILITY BILL, COPY OF FRONT AND BACK OF MY VISA CARD, FILLED IN QUESTINAIRE, 3 MOUTHS COPY OF BANK STATEMENT, OF ACCOUNT THAT I USE FOR TONY BET AND COPY OF A FIXED BOUND SAVINGS ACCOUNT, PROVING THAT I CAN AFFORD TO GAMBLE, ITS BEEN A LOT OF HARD WORK FOR SOMEONE UNTECHNICAL LIKE ME TO DO THIS AND YES I HAVE TOLD THEM I WONT SEND THEM ANYMORE, AS ITS NOT WORTH THE HASSLE, MY BETS WITH THEM WERE ONLY AROUND £10 OR £20 EACH-WAY, MAINLY ON HORSES, ( THEIR ODDS ARE PRETTY DECENT TO BE FAIR) WHAT WOULD THEY WANT NEXT, SAMPLES OF BLOOD AND DNA, WHEN WOULD IT ALL END., KIND REGARDS RICHARD
July 13, 2021
Unprompted review
Reply from Tonybet
Hello Richard,
We are sorry to hear about your unpleasant experience with our platform and are thankful for your time and sharing this feedback.
Please note that we are striving to uphold highest security standards and to ensure safety of our customers and their funds we are performing in-depth checks, which is in line with our Terms and Conditions. We deeply apologize for the inconvenience this might've caused to you.
We are also thankful for your time and cooperation throughout the enhanced verification procedure.
Please be kindly informed that our customer support representatives are working 24/7 and you are welcome to contact us either via Live Chat or via e-mail info@tonybet.com - we will be more than glad to answer any questions you may have and assist you with any disputes or concerns.
They replied to me today
They replied to me today, after waiting 8 days since I last provided more documents for my account mattlennon9.
They’ve now asked for my payslips, even though I emailed this to them on the 23rd June!
We’ve all been scammed guys - weren’t not receiving any withdrawals.
Our deposits have been stolen.
Report this fraudulent company to the Gambling Commission, IBAS, Police and your bank.
July 13, 2021
Reply from Tonybet
Hello Matthew,
We would like to thank you for your time and sharing this feedback.
Kindly note that on very rare occasions files might get damaged or not be accessible. In these cases, documentation might be requested to be re-submitted.
We would like to apologize for any inconvenience or confusion this situation might have caused you.
We would also like to thank you for your continued cooperation within the scope of enhanced verification procedure. We hope that our security team finishes your document validation in shortest time possible. Once validation is performed by our responsible team, you should receive a notification from our support representatives as soon as possible as they are closely monitoring the review queue.
Please be kindly informed our customer support representatives are working 24/7 and you are welcome to contact us either via Live Chat or via e-mail info@tonybet.com - we will be more than glad to answer any questions you may have.
Disappointed
Disappointed. Had a good experience for 2-3 months then issues started. Been using paysafecard to deposit and withdrawal successfully since opening account. They won’t let me withdrawal money out my account to paysafe but did still accept my deposit without issue couple times after. I’ve been told they have a issue with paysafe but that was over a month ago now with zero contact from support team. They have offered bank transfer instead but I can’t do that. So they haven’t really help and I need to complain and take things further. The withdrawal isn’t a massive amount of money but the point is they don’t want to give me it to the place I deposited it from.
July 4, 2021
Unprompted review
Reply from Tonybet
Hello Thomas,
We sincerely thank you for your review.
Firstly, we sincerely apologize for the inconvenience this situation has encountered. As we are experiencing issues with Paysafe withdrawals at the moment as an alternative we offered you the option to withdraw the funds directly to your bank account. Unfortunately, rarely, but sometimes it may happen so the alternative was offered.
Feel free to contact us to receive full information via live chat or email info@tonybet.com as for security data protection purposes we are not allowed to publish confidential information regarding your account.
After open a account I send over a copy…
After open a account I send over a copy of my passport bill to prove my address bank card online bank statement And the they won’t me to complete a form to send off to them about how much I earn what I work as Politically Exposed Persons (PEPs) additional income Source of wealth wow just wow so all the messing about just to place a bet am going play esle were terrible terrible company wont u to jump throw hoops and before tony bet reply with Ukgc nonsense. About how they have to do it no casino in the U.K. I play at asks for your Politically Exposed Persons (PEPs)
for any of that I play at coral William Ladbroke mr play conquestador bet365 sky bet betfair 32red and never once been ask for I.d so juat close my account deffo sale your data ask for thing like that
July 1, 2021
Unprompted review
Reply from Tonybet
Hello Harry,
We would like to thank you for your time and sharing this feedback.
Kindly note that we are striving to uphold highest security standards and to ensure safety of our customers and their funds we are performing in-depth checks, which is in line with our Terms and Conditions. We deeply apologize for the unpleasant experience this might've caused to you.
We would also like to kindly note that in case of any misunderstandings or questions, you are more than welcome to contact our live chat support representatives, who is available 24/7 for your convenience.
Amazing company great customer service…
Amazing company great customer service reccommed to all my family and friends
June 23, 2021
Unprompted review
Reply from Tonybet
Hello Noel,
We are glad to hear such a positive review!
Please, feel free to contact us any time if you would have any questions, our best specialist always here to help!
I wouldn’t normally complain about a…
I wouldn’t normally complain about a site tbh this casino seemed great I had some wins withdrawal was quick, provided all documents requested, however now they want another bank statement which was fine sent it off received an email saying thank you you should hear from us within 72 hours, it’s now been a week and am extremely frustrated it’s not like I’ve spent a lot on the casino about 2k. But they have now closed my account won’t give me an update after 3 emails and a live chat, other then it’s being looked at, if your struggling with your workload then you should at least update your customers, a simple hi we haven’t forgotten you but nothing terrible customer service
So an update they asked for my recent bank statement which I provided 4 weeks ago, a week ago they ask for 3 months worth, why couldn’t you ask for that in the first place, clearly tony bet have been breaking the rules with not getting documents or are being audited cause no other casino takes this long, and I have play on numerous sites tony et are just unorganised and clearly do not have any staff 😂😂😂
June 22, 2021
Unprompted review
Reply from Tonybet
Hello,
We would like to thank you for your time and for sharing this feedback with us.
Please, kindly accept our apologies for this delay you are issuing - we fully understand your concerns regarding this unfortunate situation and we may assure you that we are trying our best to speed up the process and review all the documents as fast as we can, however, due to higher amount of quires, sometimes it may take a bit more time than usual.
We sincerely hope for your understanding and patience.
Also, please be kindly informed our customer support representatives are working 24/7 and you are welcome to contact us regarding the update of your case!
As soon as the documents will be fully verified by our team - we will make sure to note you!
Do not deal with this company.
Do not deal with this company.
refused to send my money because they say my answers to questions where not full sentences!!
told me they would keep the cash.
i asked why they sent previous winnings and got a b/s answer.
the day before i asked if they offered bonuses , girl said shed put one on , didnt and said they dont do it !!
there is plenty of choice out there
leave this company alone
So a few things after their reply
Why not ask for docs before ?
Why pay out all other times ?
Why not mention about the bonus or lack of
People make your own choices but why waste your time with a firm like this ?
June 13, 2021
Unprompted review
Reply from Tonybet
Hello Paul,
We are very sorry for the bad experience you have faced with our platform.
Please be kindly informed that it is never our intention to withhold our customer's funds and we are always trying to process any withdrawal request within 48 hours, according to the real-time queue. We are sorry to hear that you have encountered such an unpleasant situation - we fully understand your concerns regarding receiving your winnings, however, we would like to kindly inform you that it is highly important for us to complete the Know Your Customer procedure, first.
Please also kindly note that the information about that the additional documentation may be requested from the side of the Verification Department is stated in the Terms & Conditions, which are being accepted from any of our customer upon registration; please note that the verification of an account is a highly important procedure that takes place in respect of withdrawal of funds.
Please be kindly informed our customer support representatives are working 24/7 and you are welcome to contact us either via Live Chat or via e-mail info@tonybet.com - we will be more than glad to answer any questions you may have.
Never ever had a problem with Tony bet
Never ever had a problem with Tony bet. My username is ads12312 and honestly they’re customer service is excellent. Always reply swiftly and quite frankly it is obvious they have to do checks on people if things come up. They always pay in the time they say they do. Highly recommend this site.
June 3, 2021
Unprompted review
Reply from Tonybet
Hello Adam,
Thank you for taking your time to share positive feedback with us and community!
Was very worried at first but then
I was very worried when I read the reviews 8 won a very nice amount after just £10 deposit I walked away with £1.400 soon as I won I uploaded all my documents as asked for witch all sites now do this that i have played on so i didn't hasseate to do so and within the 48 hours stated the money was in my account most the reviews that are bad are ones who don't want to upload there ids so its there fault if you follow all the terms and conditions there is not an issue thank you for a lovly win xx
May 27, 2021
Unprompted review
Reply from Tonybet
Hello Kirsty,
Thank you for taking your time to share positive feedback with us and community!
Tonybet still the best .. read if you want to win
Winning time !! Thanks to tonybet
Many gamble but not all win, only those who follow the right part succeed in sports betting. This was side by edmond,I do bet a lot never for once have I recorded a good win till the day I seek the help of my female friend in my company who introduced me to the life savior am working with today i texted him on Instagram by the name EDDY_MOREM just like my friend told me to do, I begged him to help me with his fixed tip for payment afterwinning that I will definitely stake huge and pay him afterwards, which I did on that first day and many more days till today, I have made huge and counting with this dude.
May 23, 2021
Unprompted review
They give good service to a few people
I joined April 10th.tried to withdraw deposit via paypal after reading reviews.unsuccessful at that.i don't have the passport & driving licence.i wouldn't give that to them if I did , as don't trust them.so they have my £50.i emailed them on May 9th to ask if they d pay me back after some time had passed .got no reply.i m actually more disgusted at PayPal than Tony bet as I trusted PayPal to an extent.
update 13.6.21 I emailed them & still have got no reply & no refund.
Update 4 th July.still no refund.i m glad I didn't give them any documents.i wonder what they do with all that info.scary
update .i received a full refund of £50 from tony bet a few months ago i am pleased to say
May 19, 2021
Unprompted review
Reply from Tonybet
Hello Freya,
We are really sorry for the inconvenience you have encountered. However, we would like to inform you that as a legal company we are working according to the terms and conditions, where stated that if player is not able to provide documents for the verification purposes. The initial deposit amount or the withdrawal request (as case may be) will be refunded within 30 days. In order to resolve the situation, please, contact us via live chat or e-mail to info@tonybet.co.uk our support is operating 24/7.
Allow deposit then don’t pay out
Usual nonsense cowboy site
Take your deposits quicker than you can say boo and then as soon as you win they demand all kinds of ID and then refuse the ID due to it being ‘blurred’ when it’s as clear as day.
Will try anything to make it difficult for you
Disgraceful. Avoid
May 18, 2021
Unprompted review
Reply from Tonybet
Dear Will,
We appreciate your feedback and we would like to thank you for your time. We apologize that your expectations didn't meet your experience with us. We would like to inform you that we have automated checks right after the registration and before depositing. If you pass them, the documents are required according to the terms and conditions. Unfortunately, as it is not possible to provide the document for verification physically, we do require photos of good quality. We hope you will give us a chance to investigate and assist you personally. We are open for conversation 24/7 via email at info@tonybet.com or via live chat.
Great site 👌
Honestly I don’t know where all these bad reviews are coming from I think it’s a great site.. deposited £100 sent off the correct Id documents which were accepted nearly straight away won £500 48hrs the money was in my bank deposited again and I won £3500 I couldn’t believe my luck withdrew the whole amount 48hrs the money was in my bank haven’t got a bad thing to say about the site great games and easy to use thank you Tony bet
May 12, 2021
Unprompted review
Reply from Tonybet
Hello Jamie,
It is always good to hear about the pleasant experience our customers have while playing on TonyBet.
We understand that there is always room for improvement, we are more than happy to hear about your experience in the future as the best way to find out what more could be done - is to hear it from our customers.
Avoid Tonybet
Tonybet? What an absolute joke. Got a website together and trying to make a fortune on poor people. Couldn't place a £5 double on football because the stake exceeded maximum limit. I couldn't even place a lucky 15 on horses. What Can we do Tony? Do you just want us to go to the casino games and lose our livelihood on computer controlled games? I am closing my account.
May 11, 2021
Unprompted review
Reply from Tonybet
Hello,
Thank you for your feedback.
We are sorry to hear that TonyBet have not met your expectations. This is no secret that sport bets has some sort of limits, but we can ensure you they are not as low as £5. For any issues as such we are always happy to help 24/7 via email or LiveChat to make sure you can place the bet you wish, explain the limits or help with any other queries regarding betting.
We are very sorry to hear you have decided to close your account, however we wish you the best luck in the future!
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