After 4 weeks of trying and sending so many documents this scam of a website still hasn’t paid me my money. They said they have processed my money but will not send me proof that they have !! This i... See more
Company replied
Tonybet
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Verification went smoothly at all, tech support helped me do everything right. I'm happy with the payout so far. We'll see how the service goes in the future.
Company replied
Bad bad bad site. Fake reviews 76% bad... more like 100%! Criminals at best. Will stall... do everything not to pay you!!! ask for ridiculous verification methods (EVERYTIME) you withdraw. To be told... See more
Company replied
72 hours just gone and still haven't received my PayPal withdrawal, completely no answers to any of my messages Reply: What you on about ? You didn't even bother to send me an email regarding docu... See more
Company replied
Company details
Written by the company
TonyBet is the world's fastest growing Online Gaming site with thousands of sporting events available to bet on every day as well as an online casino, live casino and live gaming.
Contact info
Awful Communcation and Customer Service
I recently joined TonyBet and i played for a while and ended up winning an amount of £320.
I then proceeded to withdraw £250.00.
Whenever I go to check the account 2 days later, it was disabled.
I have sent 10+ messages through their contact service on their website and have not got a reply from nearly 2 weeks ago now.
If someone from tonybet is reading this, can i please be contacted on my registered email address.
Or to take a look at my account and finally process the funds that i am rightfully owed. (account = tylerburridge)
April 16, 2021
Unprompted review
Reply from Tonybet
Hello Tyler,
We regret to hear this, as indeed we are working hard to provide our customers with the best communicative and technical solutions.
According to your history, we see that the first email has been sent by us on April 7th, by informing you in regards to the list of documents that are required for the withdrawal process. We also see that you have sent us several separate emails, and all of them were answered to you, even tho you state opposite.
Sometimes emails get filtered to spam folders. Internet service providers (ISPs) and email services (like Gmail, etc.) set up filters to automatically block spam emails before they appear in the inbox. Most probably that was the reason why you never received our emails back, as you state so.
However, as we see through the communication channel your documents for the verification were accepted and as you were informed on 18/04 your withdrawal request was processed.
We are sorry for the inconvenience you have encountered and the stress it might have caused.
In any case, please note that our customer support in live chat is available 24/7 for your convenience and comfort.
Readsing your replies to peoples queries…
Reading your replies to peoples queries you say you have a standard procedure to identify you identity? and then go on to say if you didnt pass the security checks, we would request the documents in the first place? So if we have passed the security check and youve taken our money of a debit card why can it not be paid back? after all we have passed your security check. You then say stated in your terms and conditions of your platform that additional information MAY be asked for, not WILL be asked for so is this a legal requirement or not? In such a competitive industry i find your attitude very strange surely you should be doing all you can to keep your customers happy? Also not all people especially the elderly understand technology very well, so its a major problem for them to take photos, download documents to you? I myself took two perfectly clear photos and sent them only to be told they were not good enough why i have no idea, it seems your hellbent on making things difficult for people. Please dont tell me to talk to you online representitives all they do when you ask a difficult question is push a standard answer about your terms and conditions.
April 16, 2021
Unprompted review
Reply from Tonybet
Hello Neil,
Thank you for your message and rating, which we deeply appreciate.
Please be informed that upon the registration we perform an electronic check and if this is not passed we ask for the documentation to verify the identity. If the check is passed successfully we ask for the necessary documentation upon the withdrawal.
We are not looking forward to holding customers funds, as soon as we receive the documents in the required way, the withdrawal is proceeding instantly.
In order to verify your account, there are 3 types of documents that you need to upload: valid ID, residence proof and deposit proof. This information is provided on each player`s account under the category "My Account".
You have agreed by our terms to verify by providing requested documentation as well as to use only true details upon registration. You have a registered account and we need to verify your account to proceed with your withdrawal approval as fast as possible.
We thank you otherwise for your judgement and commentary as this is certainly a way for us to explain basic processes publicly.
If i could give these people a minus…
If i could give these people a minus star i would
Firstly do not i repeat do not have 1 bet with this company!!
Worst thing i ever did
They had me sending every single bit of ID i could find and stressed me out for 4 hours!!
This is a tactic to make you think forget it i can not be bothered!!
PLEASE DO NOT USE YOU HAVE BEEN TOLD
April 16, 2021
Unprompted review
Reply from Tonybet
Hello Jason,
We are very sorry to hear that you had a bad experience. Your meaning and ratings are highly appreciated by us!
Document Security is one of the most important aspects. We check and verify all documents with special care and vigilance. As well, each document should be provided according to the right criteria.
However, we apologize for any inconvenience the situation must have caused you, which, unfortunately, is an integral part of the verification process.
Not a bad company. A variety of markets
I think the negative reviews are quite harsh. Nothing wrong with this company. I was worried when my 1st withdrawal was pending for a few days but if you simply get your account verified everything else will run smoothly. They ask for the same documents as most betting firms nothing extra.
April 15, 2021
Unprompted review
Reply from Tonybet
Hello Gokhan,
Thank you for sharing your positive feedback with TonyBet and community!
could not be more dissatisfied took…
could not be more dissatisfied took my deposit off my card then would not pay back withdrawal o £ 77 until I sent them COPIES OF 5 different personal documemts. YES five. I do not do photos or deal with what appears to be devious. So I asked that they recredit to my account Account so that at least I could lose it my future betting. They stated that if I did not do what they asked ..... then they would seize my CREDIT. Also and it had to come out....... " they could recredit to my betting account --- because of COVID ! ! What to they we ( very brief customers are ? ) They certainly will get no more
April 15, 2021
Unprompted review
Reply from Tonybet
Hello Hazel,
We are very sorry for the bad experience you have faced on our platform.
We would like to kindly inform you that each new customer goes through our automatic security checks, which is a standard procedure to identify your identity, based on the information you have provided. It is done to identify you as a real person and to prevent abuse of the same account, a credit card, a bank or e-wallet account, etc. as well as any fraudulent activity. Please note that if the customer does not pass these security checks we are requesting the documentation from them on the first place.
As we fully understand your frustration and concerns regarding this situation, please note that it is stated in the Terms & Conditions of our platform that the additional documentation may be requested in respect to the withdrawal of funds. Please note that all withdrawal requests are being processed according to the real-time queue within 48 hours after the acceptance of the documentation.
Please be also informed that due to the current Covid-19 pandemic and UKGC (United Kingdom Gambling Commission) regulations for a time being, we have removed the option of withdrawal cancellation until further notice from UKGC. Thus, unfortunately, the withdrawal request cannot be canceled.
We sincerely apologize for the inconvenience you have faced regarding this situation, and we would like to kindly inform you that you are more than welcome to contact us via Live Chat or e-mail info@tonybe.com in order for our customer support representatives to help you with resolving your query.
Worst gambling site I've seen
Worst gambling site I've seen, my 85 year old father is at his wits end trying to get his money back. AVOID!
April 15, 2021
Unprompted review
Reply from Tonybet
Hello,
We sincerely apologize for the inconvenience this situation has encountered.
Please be kindly informed that our customer support representatives are working 24 / 7 and are always trying to do their best in order to resolve our player's queries and answer their questions. Please be so kind to contact us either via e-mail address info@tonybet.com or Live Chat - we will try to resolve your issue at the earliest matter.
If I could give minus a 100000000 I…
If I could give minus a 100000000 I would. Avoid this betting site like the plague. I deposited £40 and requested to withdraw the same day, without having placed a bet on the Grand National. They make it virtually impossible to get your own money refunded. They demand that you upload proof of ID, separate proof of address, proof of the deposit and proof of your bank account. All of which is confirmed by the fact that you have already deposited in the first place. Moreover, there's no issues in depositing money!!!! I think the FSA and the Gambling Watchdog need to look closer at this company. It's as if they believe making it difficult to withdraw your own money will inevitably result in people giving up and accepting their own money is lost. I can't stress strongly enough AVOID at all costs!!!!!!!!!!!!!!!
April 15, 2021
Unprompted review
Reply from Tonybet
Hello Paula,
We sincerely apologize for the inconvenience you have encountered and the bad experience you have faced on our platform.
We would like to kindly inform you that we are always more than happy to process any withdrawal requests of our customers as soon as it may be possible, however, it is highly important for us to complete the account verification process, first, in respect to the withdrawal of funds. Please note that it is stated in the Terms & Conditions of our platform that the relevant department may request an additional documentation for the account verification, prior to the withdrawal request; all withdrawal requests are being processed according to the real-time queue within 48 hours after the acceptance of the documentation.
Please be also kindly informed that our customer support representatives are working 24 / 7 and are always trying to do their best in order to resolve our player's queries and answer their questions. Please be so kind to contact us either via e-mail address info@tonybet.com or Live Chat - we will do our best in order to help you complete the verification process at the earliest matter.
If I could give zero stars I would
If I could give zero stars I would, been using tony bet for months and finally won a few bets made the withdrawal and says it could take 4 working days, 4 days later nothing spoke to an agent and was told to upload documents did this then was told it wasn't enough because iv no in-date passport and no driving licence now my account has been closed down and iv lost my winnings absolute joke of a company
April 15, 2021
Unprompted review
Reply from Tonybet
Hello Mick,
We are very sorry for the bad experience you have faced on our platform.
Please be kindly informed that all withdrawal requests are being processed within 48 hours after the acceptance of the necessary documentation for the account verification. As we fully understand your inconvenience regarding this situation, we would like to kindly inform you that it is stated in the Terms & Conditions of our platform that the additional documentation may be requested prior to the withdrawal in respect to the withdrawal of funds.
Please also note that our customers are accepting the Terms & Conditions of our platform during the account registration, and as stated in the Terms & Conditions - if the customer fails to provide the necessary documentation within 30 days as of the date of request, we may confiscate any winnings on the account, return the original deposit or remaining balance (as the case may be) to the customer (subject to reasonable charges) and close the account.
Do not trust take your money and then hold onto it as long as they can
Waited 4 days for a withdrawal. Tried to call them on hold - all operators busy.
I'm using PayPal and they take money at light speed when you deposit.
Steer clear this is the worst kind of site and service of its kind
Got online Agent who said I needed to provide proof of deposit. They had happily taken 2 deposits from the account that I was looking to withdraw into without any such proof .hmmmm
Asked to raise a complaint about duplicitous processes and got told I needed to email into a nebulous email account and it would be dealt with in 14 days.
The regulator should take a look at these guys. Only shame is that I cannot give zero stars
April 13, 2021
Unprompted review
Reply from Tonybet
Hello Paul,
We regret to hear that you have not received your funds yet.
Please reach out to our live-chat agents in case your withdrawal has not been processed yet.
We are available 24/7 and we will do our best to assist you until this matter is solved.
Got my money in the end
I joined TonyBet over a week ago, won a bet and proceeded to make a withdrawal to my nominated debit card. At the time I noted the fact that withdrawals take a bit longer than most other companies (4 working days) and took into account the Easter break. This morning though I was getting a bit concerned, especially having read all of the one star reviews on here.
I chatted to TonyBet and was advised the reason that I hadn’t received my money was because I had not verified my account. To be honest, I was shocked that it allowed me to deposit without verification but then insist of verification for the withdrawal, it didn’t even give an error message on submission. I was told by the chat agent that I was sent an email after registering about the verification process but this was not the case. However, they advised me to submit my verification which I duly did, the documents were verified during the day and the money in my account by evening.
I thought it was worth writing a fair review of my experience because although there were serious flaws in the process, there was a genuine reason why my withdrawal was delayed and they helped me to quickly resolve it. My feedback to TonyBet would be to not allow deposits until verification is completed, if it is their policy to require verification to withdraw, and to provide suitable error messages and user feedback on their website so that the customer is not left hanging, worried and confused. If they did this then I’m sure they wouldn’t get as many one star reviews.
Edit: In response to the reply from TonyBet, I would just like to add that I totally understand that this is in their terms and conditions. However, that was not my point. If something as fundamental as taking your funds but not letting you have them back before submitting verification is buried in the terms and conditions, it really should be shown as a warning when depositing with the option to verify before you deposit. That was all I wanted to say, make things easier for customers rather than hiding things like this...
April 12, 2021
Unprompted review
Reply from Tonybet
Hello Alan,
Thank you for your feedback! We are constantly doing our best to improve the user experience.
Please be kindly informed that each new customer goes through our automatic security checks, which is a standard procedure to identify your identity, based on the information you have provided. It is done to identify you as a real person and to prevent abuse of the same account, a credit card, a bank or e-wallet account, etc. as well as any fraudulent activity. If you wouldn't pass these security checks we would request the documents from you in the first place.
However, please note that it is stated in the Terms & Conditions of our platform that the additional documentation may be asked from the side of the relevant department prior to the withdrawal request.
Thank you once again.
No stars if I could
No stars if I could. Disgusting site. How are these even licensed? Where are all the governing bodies checking on these corrupt sites. No where because they all probably getting backhanders. Please avoid this site at all costs!!
April 12, 2021
Unprompted review
Reply from Tonybet
Hello Gary,
Please reach out to us by emailing at info@tonybet.com or by contacting our live chat agents.
We would like to know what exactly happened and do our best to assist you in this matter.
We are available 24/7.
Bonus scheme 'scam' warning
I joined Tony to use the £300 bonus if you deposit £300. my bonus was not added. when I asked the customer team what had happened they said they would have to manually add it which could take 72hours. I continued to play and spent my initial £300 and added a further £580 played etc. 5 days later still no bonus? I queried the team to be met with you have to wager your initial deposit 100X to receive your bonus. so basically they mislead you and depositing to receive a bonus is a total scam. I would not recommend at all.
April 12, 2021
Unprompted review
Reply from Tonybet
Hello Aiden,
Thank you for sharing your feedback. We regret to hear about your negative experience.
Please note that it is stated in the Bonus Terms & Conditions that in order to receive the welcome bonus (either sports or casino) it is necessary for the player to enter an applicable promo code when making the first deposit.
All our bonus terms and conditions are disclosed on our promotions page: https://tonybet.com/articles/promotions
We do our best to inform our clients in regards to the bonus conditions.
Please don't hesitate to reach out to our support team.
Joke of a company placed a bet with my…
Joke of a company placed a bet with my wife’s card with her permission obviously & they refused to pay out my £400 winnings.I sent them both our photo ids & a joint bank statement & they are saying I broke rules using her card but funny how they took the payment off it in the 1st place.I’m pretty sure if my bet had lost they wouldn’t be rushing to put the stake back into her account.frauds avoid at all costs
April 12, 2021
Unprompted review
Reply from Tonybet
Hello Ross,
We regret to hear that you had a negative experience. However, as per our terms and conditions - Customers may only make deposits to their own Account and only with a credit card issued or from a bank account or e-wallet account held in their own name.
We always assist our clients with returning the funds once the necessary documentation is provided.
Please, do not hesitate to contact our live support which is available 24/7 in order if you still need assistance with returning funds.
Avoid at all costs
Avoid at all costs - they are happy to take money from you but not pay out as others have said, wanting more information from you than any other organisation (including banks !) that I've ever come across.
Do not open an account with them.
April 12, 2021
Unprompted review
Reply from Tonybet
Hello Daniel,
Thank you for sharing your feedback and we regret to hear that you had a negative experience.
We are running several automated background checks in order to confirm your identity. We are not allowing customers to access their accounts without providing any documentation or identification in case these background checks fail.
As per our terms and conditions: The Operator may request identification documents for all withdrawals and perform enhanced due diligence in respect to the withdrawal of funds.
Our live chat agents are available 24/7 to assist you with processing the withdrawal.
Please do not hesitate to reach out to us, to resolve this.
Be aware
This is the worst betting company I be ever dealt with need more papper work than you need for a mortgage the n when it's accepted they use every excuse not t pay I won 200 500 1100 over 3 weeks ago they paid me 200 pounds yesterday don't know why they did not pay it all utterly shocking site be aware
April 11, 2021
Unprompted review
Reply from Tonybet
Hello David,
We are really sorry for the bad experience you have received on our platform.
We would like to kindly inform you that we are more than happy to process any withdrawal requests as soon as it may be possible, however, it is important for us to receive all necessary documentation to do so.
Please do not hesitate to reach out to us in live chat so we can assist you in this matter.
The most appalling site I ever used 9…
The most appalling site I ever used 9 weeks still waiting for my winnings ibas involved scammers, service rude automated they need to be stopped trading please avoid them
April 11, 2021
Unprompted review
Reply from Tonybet
Hello Chantelle,
We are sorry to hear about your negative experience.
We are not looking forward to holding customers' funds, as soon as we receive the necessary documentation, the withdrawals are processed.
Please reach out to our live chat agents, so we can assist you with this. We are available 24/7.
Worst site ever
Worst site ever! Don’t give you the welcome bonus they promise and also impossible to withdraw winnings. Avoid at all costs
April 10, 2021
Unprompted review
Reply from Tonybet
Hello Ronnie,
We sincerely apologize for the bad experience you have received on our platform.
We would like to kindly inform you that the TonyBet platform operates according to the Terms & Conditions - please note that it is stated in the Bonus Terms & Conditions that in order to receive the welcome bonus (either sports or casino) it is necessary for the player to enter an applicable promo code when making the first deposit, or within 3 days after the deposit has been made, if the balance is not yet spent. Please be also kindly informed that you may always contact us either via e-mail info@tonybet.com or via Live Chat in order for our customer support representatives to help you with any kind of issues and questions you may receive.
Please be also informed that we are more than happy to process withdrawal requests of our players, however, the withdrawal request may be processed only after the acceptance of the documentation for the account verification.
Terrible please keep away scammers
April 10, 2021
Unprompted review
Reply from Tonybet
Hello Arlene,
We are very sorry for the bad experience you have received on our platform.
Please be so kind to contact us either via e-mail info@tonybet.com or via Live Chat in order for our customer service representatives to help you with your issue - please note that our customer support is available 24 / 7 and we are always happy to help you in the best way we can.
Ok my experience I can honestly say I…
Ok my experience I can honestly say I was sceptic after reading other reviews . I joined recently and played the slot games their my favourite. I won total of £1400 over 2 days honestly didn’t payout much .. I sent documents in all were verified and 3 days later all monies paid into my account . Happy days .
April 10, 2021
Unprompted review
Reply from Tonybet
Hello Rose,
Thank you for sharing your positive feedback with TonyBet and community!
Scam site
Scam site, will make you jump through 1000 hoops for a withdrawal
April 10, 2021
Unprompted review
Reply from Tonybet
Hello Ross,
We are really sorry for the bad experience you have received on our platform.
We would like to kindly inform you that we are more than happy to process any withdrawal requests as soon as it may be possible, however, it is highly important for us to verify the account, first, in respect to the withdrawal of funds. Please note that it is stated in the Terms & Conditions of our platform that the relevant department may request an additional documentation for the account verification, prior to the withdrawal request; all withdrawal requests are being processed according to the real-time queue within 48 hours after the acceptance of the documentation.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.