After 4 weeks of trying and sending so many documents this scam of a website still hasn’t paid me my money. They said they have processed my money but will not send me proof that they have !! This i... See more
Company replied
Tonybet
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See what reviewers are saying
Verification went smoothly at all, tech support helped me do everything right. I'm happy with the payout so far. We'll see how the service goes in the future.
Company replied
Bad bad bad site. Fake reviews 76% bad... more like 100%! Criminals at best. Will stall... do everything not to pay you!!! ask for ridiculous verification methods (EVERYTIME) you withdraw. To be told... See more
Company replied
72 hours just gone and still haven't received my PayPal withdrawal, completely no answers to any of my messages Reply: What you on about ? You didn't even bother to send me an email regarding docu... See more
Company replied
Company details
Written by the company
TonyBet is the world's fastest growing Online Gaming site with thousands of sporting events available to bet on every day as well as an online casino, live casino and live gaming.
Contact info
Appalling company
Appalling company. Awaiting refund. I wouldn't even give 1 star.
Stay away!
April 10, 2021
Unprompted review
Reply from Tonybet
Hello Claire,
We sincerely apologize for the inconvenience this situation has encountered.
Please be so kind to contact us either via e-mail info@tonybet.com or via Live Chat in order for our customer service representatives to help you with your query - please note that our customer support is available 24 / 7 and we are always happy to help you in the best way we can.
Scammers
Do not use this site!! I should have looked into the company more before signing up. They will hold onto your deposit and freeze your account
April 9, 2021
Unprompted review
Reply from Tonybet
Hello Phil,
We sincerely apologize for the inconvenience you have received regarding this situation.
Please be kindly informed that our customer support representatives are working 24 / 7 and are always trying to do their best in order to resolve our player's queries and answer their questions. Please be so kind to contact us either via e-mail address info@tonybet.com or Live Chat - we will try to resolve your issue at the earliest matter.
ive sent you a picture of me holding my…
ive sent you a picture of me holding my driving licence, and you still keep asking. you said to sent a kyc to the registered which you never sent , can you send it to the email that i have proved with the picture off my licence.
April 9, 2021
Unprompted review
Reply from Tonybet
Hello Melissa,
We would like sincerly apologize for the inconvenience this situation has encountered.
Please be kindly informed that as soon as you request a withdrawal, we send the e-mail regarding the Know Your Customer procedure and the informaion about the documentation we require to be provided prior to the withdrawal request being processed. As we fully understand your frustration, please note that the e-mail may be received in the "Spam" / "Junk" folder, thus, please be so kind to check this folder in order to see if the e-mail has been received there.
Also, please be informed that due to customer data protection regulations, we are unable to process our customer's requests from an e-mail address that is not registered on a Tonybet account. Please be so kind to contact us via registered e-mail address or a Live Chat - we are working 24 / 7 and are always happy to help you resolve our issue in the best way.
Absolutely do not use
Absolutely do not use. Shocking payout performance. Needed so much ID. Driving licence. PayPal account screenshots. Debit card details. Front and back. Utility bill.
Done all of this then finally got paid.
Next time my account was disabled for no reason other that I required a gambling responsibility form.
But was not allowed to log in and get funds in my account paid back.
Have sent so many emails and still awaiting payment withdrawal.
They are the worst gaming site to get involved with.
Please do not use. Please.
April 8, 2021
Unprompted review
Reply from Tonybet
Hello Mark,
We are sorry for the bad experience you have faced.
Responsible gambling is something all the companies are obligated to do. We would never hold your balance or pending withdrawals just because you refuse to answer the questions or follow the procedure. Until the process is done the account might be temporarily restricted, customer is also informed about this as soon as the account is closed.
However, in cases when customer refuses to proceed with the Responsible Gambling process - account will remain closed, but as said - it does not have an impact to your balance nor withdrawals.
Kindly note that in case of any misunderstandings or questions, you are more than welcome to contact our live chat support, who is available 24/7 for your convenience.
I should have done full diligence on…
I should have done full diligence on this company and found where they were based before I deposited. If i had known I wouldn't have deposited and wouldn't have been stiffed
The fact they can still operate in the UK sums eveything wrong with the UKGC. They even had the nerve to send me a questionnaire about my gambling and when I replied yes /no to the questions they told me it wasn't in depth enough!!
As for the 5 star reviews saying don't worry and what's the fuss about they have to be on a wind up
April 7, 2021
Unprompted review
Reply from Tonybet
Hello James,
We are sorry for the bad experience you have faced.
Responsible gambling is something all the companies are obligated to do. We would never hold your balance or pending withdrawals just because you refuse to answer the questions or follow the procedure. Until the process is done the account might be temporarily restricted, customer is also informed about this as soon as the account is closed.
However, in cases when customer refuses to proceed with the Responsible Gambling process - account will remain closed, but as said - it does not have an impact to your balance nor withdrawals.
We kindly inform you that “Operator” is TonyBet OÜ, an Operator incorporated in Estonia. The Operator is licensed and regulated in the Estonia as well as United Kingdom, the information can be found at the TonyBet site.
Kindly note that in case of any misunderstandings or questions, you are more than welcome to contact our live chat support, who is available 24/7 for your convenience.
Horrendous company
Horrendous company. Will do anything to cheat you out of a win. Customer service dont know what theyre doing. Avoid like the plague
April 7, 2021
Unprompted review
Reply from Tonybet
Hello Ben,
We are sorry for the bad experience you have faced.
Kindly note that in case of any misunderstandings or questions, you are more than welcome to contact our live chat support, who is available 24/7 for your convenience.
Thank you for understanding.
Well I never meet that before...such of…
Well I never meet that before...such of gambling app to ask you for your mortgage bill or to send them a copy of ID...my personal details never sent it to someone who I pay to have some fun...definitely on the moment they ask me for them I stop the subscription...
April 7, 2021
Unprompted review
Reply from Tonybet
Hello,
We are sorry for the inconvenience you have encountered and the stress it might have caused.
Please be informed that each new customer goes through our automatic security checks, which is a standard procedure to identify your identity, based on the information you have provided. It is done to identify you as a real person and to prevent abuse of the same account, a credit card, a bank or e-wallet account, etc. as well as any fraudulent activity. If you wouldn't pass these security checks we would request the documents from you in the first place.
We thank you for the time and for sharing your concern with us.
DO NOT TRUST THESE SCAMMERS
DO NOT TRUST THESE SCAMMERS, TOOK MY £40 DEPOSIT, CLOSED MY ACCOUNT AND REFUSE TO GIVE ME MY MONEY BACK, PUTTING A CLAIM IN WITH PAYPAL.
THIS IS NOT A TRUSTWORTHY SITE, JUST LOOK AT THE REST OF THE REVIEWS, MINNIE ON CUSTOMER SERVICES WAS A COMPLETE WASTE OF TIME.
Edit after response:
Then why are you fraudulently keeping the money that I deposited? Surely the right thing to do would be to return it immediately, your online chat is useless, your customer service is useless, you are thieves with double standards.
April 6, 2021
Unprompted review
Reply from Tonybet
Hello Paul,
We are very sorry that you had such an experience.
Please be informed, that sometimes the deposits cannot be credited to your account balance as the system stops them due to the name does not match 1 to 1 with the deposited account.
This is regulated in order to avoid any fraudulent activity on our website and to make sure that every customer uses only real details and their own payment methods. The security aspects are really important to us.
In case of any questions, please do not hesitate to contact our live chat support.
Payment instant as Soon as documents…
Payment instant as Soon as documents were accepted. Don't know what the fuss is about with all the bad reviews.
April 6, 2021
Unprompted review
Reply from Tonybet
Hello Daniel,
Thank you for sharing your positive feedback with TonyBet and community!
Stay well away took my money didn’t get…
Stay well away took my money didn’t get a welcome bonus and trying to contact customer service what a joke 4 days and still no reply this site is a complete scam
April 5, 2021
Unprompted review
Reply from Tonybet
Hello Mark,
Please accept our apologies for the appeared situation.
Please be informed, that in order to activate a deposit bonus, a valid promo code must be entered by the player manually on the deposit. If the code was not added by accident or other reason, the player should contact us in order to activate the bonus manually, however, the system requires the full deposit amount to be available on the player's balance.
We apologize for the stress it might have caused and thank you for taking the time to share your concern with us. For any questions you may reach us 24/7 not only by email, but via LiveChat as well.
DANGER ⚠️
DANGER ⚠️
STAY WELL AWAY!
Worst site EVER
How ever desperate you are
DONT JOIN
Luckily I only TRIED to get 25.00 pounds back
NO CHANCE
Not prepared to write hundreds of emails /send loads of photos
Bank card front and back (red flag)
Not wasting time
Begging for my winnings
No problem taking the money
Massive problem getting paid out
scam site
Making ALOT of money
Expect it to be closed down soon
Even the good reviews
Must be fake .
Stay away
April 5, 2021
Unprompted review
Reply from Tonybet
Hello Mark,
Please accept our apologies for the appeared situation.
We are not looking forward to holding customers funds, as soon as we receive the documents in the required way, the withdrawal is proceeding instantly. One of our top priorities is the security of documents.
Please be informed, whichever difficulties you face during the document acception process - we can help you and assist you directly via live chat support.
I did not refuse anything
RedKatx
I am in not great health played a lot of money, not at any stage did they try and stop me, they decided a few grand later to disable my account, a rude man messaged me and asked me to answer 3 questions ( happy to post the evidence) he treated me like a child telling me what format I should do it in, to cut this story short they owe me a great deal of cash back which they are refusing to pay, I will review and post all their correspondence till they respond they seem to not want to get back to me now they know that they have decided to go against their terms and conditions disable a person so they do not have to pay the large amount of cash back they should pay, if I did that to them they would call it theft
April 5, 2021
Unprompted review
Reply from Tonybet
Hello,
We are sorry for the bad experience you have faced.
Responsible gambling is something all the companies are obligated to do. We would never hold your balance or pending withdrawals just because you refuse to answer the questions or follow the procedure. Until the process is done the account might be temporarily restricted, customer is also informed about this as soon as the account is closed.
However, in cases when customer refuses to proceed with the Responsible Gambling process - account will remain closed, but as said - it does not have an impact to your balance nor withdrawals.
We are sorry if you felt that our support is acting with anyone as a child - we do try to explain the procedures as detailed as possible as we are aware of the new players who might not know what Responsible Gambling is, and what are we requesting.
Kindly note that in case of any misunderstandings or questions, you are more than welcome to contact our live chat support, who is available 24/7 for your convenience.
Hello
Hello.
I would like to say thank you to all agents with which I had the conversation. They do their best to explain how to place the bets and explain the selection of events. Quick response, good odds and pre-match line, fast withdrawal requests, and knidly-friendly chat support as well.
April 4, 2021
Unprompted review
Reply from Tonybet
Hello Ann,
Thank you for sharing your positive feedback with TonyBet and community!
Just avoid this site
Just avoid this site, too many issues to list, it should be call tonyscam.
It just goes to show that the UK gaming commission will grant any sack of sh-- a license.
I should set one up myself, So i could legally steal from people. Avoid at all cost. Hundreds of site out there to pick from, dont pick the worst one by using tonyscam.
April 3, 2021
Unprompted review
Reply from Tonybet
Hello Stephen,
Hello,
We are sorry to hear about your negative experience with TonyBet. Our live chat agents are available 24/7 and are always ready to help.
Please do not hesitate to reach out to us if you still need any assistance.
Good site, fast payment , good customer service
signed up yesterday and had a win . I uploaded all of my Id and spoke to somebody on chat, where I sent 1 more item . All documents accepted and was paid out the same day ! All good ! No problems would recommend . Not sure what the bad reviews are about? , my experience is all positive . Good customer service
April 3, 2021
Unprompted review
Reply from Tonybet
Hello Roxanne,
Thank you for sharing your positive feedback with TonyBet and community!
No problems
Joined it yesterday, deposited £200 and withdrew £450. Then this morning deposited £100 and withdrew £1200. Fast easy service. No problems. I would verify your ID & information before doing anything. This would most likely quicken up the process. Some people have either not read this before hand, angry because they haven’t won, or just impatient. Jordan :)
April 2, 2021
Unprompted review
Reply from Tonybet
Hello Jordan,
Thank you for sharing your positive feedback with TonyBet and community!
I have just joined this site and asked…
I have just joined this site and asked for a withdrawal and now I can't get onto site its saying forbidden. Just read the reviews an it's an eyeopener
April 2, 2021
Unprompted review
Reply from Tonybet
Hello Sheila,
We are sorry to hear about your negative experience with TonyBet.
Forbidden is the message customer receives hen they enter their credentials incorrectly too many times, it doesn't mean your account is closed.
Please be informed that it is never our intention to keep your money and we are doing our best to process all withdrawals as fast as possible following all security procedures.
Our live chat agents are available 24/7 and are always ready to help and provide information regarding verification.
Please do not hesitate to reach out to us if you still need any assistance.
Day 14 and spoke to James at chat who…
Day 14 and spoke to James at chat who advised me all verification passed and money will be in my account within 5 days. Less than an hour later I received an email from Tonybet saying they have received my documentation and it will take 72hrs for verification. So either James from chat is telling me a big fat lie or they just have no intention to pay up. Luckily enough I've documented every email and taken screen shots of chat. If I don't receive the money by next Thursday I will proceed in sending all relevant information to the gambling complaints authorities.
Everyone I plead with you not to join this joke of a company!!
April 1, 2021
Unprompted review
Scam site
Scam site, they withhold your money with some nonsense about Know Your Customer, they don't need said customer knowledge in order to take funds just to pay them out like somehow that makes sense to them. It's a disgusting way to do business, then once you provide them all the ID they request screengrabs of your Paypal, which is clearly against Paypal's terms of service too.
March 31, 2021
Unprompted review
Reply from Tonybet
Hello Martin,
We are truly sorry to hear about the matter, first and foremost.
Please be informed that each new customer goes through our automatic security checks, which is a standard procedure to identify your identity, based on the information you have provided. It is done to identify you as a real person and to prevent abuse of the same account, a credit card, a bank or e-wallet account, etc. as well as any fraudulent activity. If you wouldn't pass these security checks we would request the documents from you in the first place.
Kindly note, in the event customer rejects to provide such or can not submit the documents in a sufficient way, we reserve the right to keep the account closed and proceed with withdrawal in 30 days as it is stated in our Terms and Conditions, which customer has agreed with upon account registration.
Otherwise, we appreciate any comments, even the negative one, as it helps us to grow.
Scam! Avoid like the plague!
Horrific company to deal with. Scam site. Takes customers money then says cannot verify I.d to give money back. I put money into an account which said I would get double back but then when contacting about it no one got back to me. It put 2 bets on by itself. I tried to return my money back to my account which was £180 left in total. It’s been almost 2 weeks and I have sent about 7 emails and spent an hour and a half on a chat. They are being rude, unhelpful and I still have no refund and don’t know when I’m getting it because they have not told me. They said they have no telephone. I can’t speak to an advisor, manager or the company owner because they are not authorised to speak to them. They won’t tell me how many customers in the que before me or how many members of staff there are. They have made it clear they don’t care about my mental health. Told me I had to close the chat and stop talking to them if I wanted them to help. Absolutely awful. They do this with all their customers by the looks of things. Its part of their company policy to say a customer is unverified. But they are quite happy for us to gamble or give them money before verifying us as customers! This company needs closing down. Avoid at all costs!
March 27, 2021
Unprompted review
Reply from Tonybet
Hello,
We are very sorry for the bad experience you had with us.
Please be kindly informed, that according to our Terms & Conditions additional verification might be requested upon withdrawal.
Therefore, in order to proceed with the withdrawal, you have to provide the required documents so we can fully verify your account.
Also, we want to kindly inform you we use electronic checking upon registration, that why verification might not be requested upon registration process.
We apologize for the inconvenience caused with this, however, if you have any further queries then please don't hesitate to contact us again.
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