Tonybet 

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See what reviewers are saying

Rated 1 out of 5 stars

After 4 weeks of trying and sending so many documents this scam of a website still hasn’t paid me my money. They said they have processed my money but will not send me proof that they have !! This i... See more

Company replied

Rated 5 out of 5 stars

Verification went smoothly at all, tech support helped me do everything right. I'm happy with the payout so far. We'll see how the service goes in the future.

Company replied

Rated 1 out of 5 stars

Bad bad bad site. Fake reviews 76% bad... more like 100%! Criminals at best. Will stall... do everything not to pay you!!! ask for ridiculous verification methods (EVERYTIME) you withdraw. To be told... See more

Company replied

Rated 1 out of 5 stars

72 hours just gone and still haven't received my PayPal withdrawal, completely no answers to any of my messages Reply: What you on about ? You didn't even bother to send me an email regarding docu... See more

Company replied

Company details

  1. Betting Agency

Written by the company

TonyBet is the world's fastest growing Online Gaming site with thousands of sporting events available to bet on every day as well as an online casino, live casino and live gaming.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I joined tonybet recently and cant…

I joined tonybet recently and cant understand the bad publicity once you verify your details correctly they pay out very fast no problems one of the better sites ive been on thank you tonybet

March 22, 2021
Unprompted review
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Reply from Tonybet

Hello,

Thank you for sharing your positive feedback with us and community!

Rated 5 out of 5 stars

Lord1066

I have been playing Roulette for over 15 years wasted loads of money and never won. I signed up with Tonybet I won £18161 I got paid what's this rubbish with Tonybet not paying out. If we all follow the rules I can retire as a gambler now going out on the high. Thank you Tonybet highly recommended I got paid.

March 22, 2021
Unprompted review
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Reply from Tonybet

Hello,

Thank you for sharing your positive feedback with us and community!

Rated 1 out of 5 stars

Absolute joke of a company happy to…

Absolute joke of a company happy to take my money everyday and now I win there making it impossible for me to withdraw STAY CLEAR

March 21, 2021
Unprompted review
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Reply from Tonybet

Hello,

We are sorry for the issue you had with us. 
Please, kindly contact our customer support team and we will be glad to help you to proceed with your withdrawal! 

Rated 1 out of 5 stars

Awful site ,do not entertain,take your…

Awful site ,do not entertain,take your money then when you start winning and withdrawing they then want your documents uploaded, mess you about takes ages eventually got my money went on roulette hit winning numbers and did not get paid and also took my stake money,never got the money back will be reporting them to the gaming board,AVOID AVOID AVOID !!!!!!!!

March 21, 2021
Unprompted review
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Reply from Tonybet

Hello Kevin,

We are sorry for the bad experience you had with us. 
If you had an issue with one of our game providers, please, kindly contact us in live chat so we can help you to resolve your case. 
Also, please kindly be noted, that according to our terms, all withdrawals processed within 48 hours if all the documents are accepted. 

Rated 1 out of 5 stars

These are a bunch of criminals

These are a bunch of criminals, how can you get charged for a withdrawal, then you don't get your withdrawal, don't go near this betting site 😐

March 20, 2021
Unprompted review
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Reply from Tonybet

Hello Steven,

We are sorry for the misunderstanding you had with us.
Please, kindly note that the only charge we have for a withdrawal request is a small fee. All the fees are indicated in our terms. 
Please note, according to our terms, all withdrawals processed within 48 hours if all the documents are provided correctly.

Rated 1 out of 5 stars

This company is a joke dont waste time…

This company is a joke dont waste time and money on this site.. lost over £300 and having trouble getting just over £20 back withdrawn..

March 20, 2021
Unprompted review
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Reply from Tonybet

Hello Craig,

We are sorry for your bad experience with us. 
Please, feel free to contact us via live chat! We will be glad to help you in order to proceed with your withdrawal.

Rated 1 out of 5 stars

Simple you deposit they take your money…

Simple, You deposit they take your money instantly, You withdraw and all of sudden it takes 3 days to find out they still have your money. Deposit was paypal so any funds appear instantly. No answer to several messages to resolve the matter. Avoid very bad customer service and very bad payer.

March 19, 2021
Unprompted review
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Reply from Tonybet

Hello A. Jefferson,

We sincerely apologize for the inconvenience you have encountered.
Please be kindly informed that each new customer goes through our automatic security checks, which is a standard procedure to identify your identity, based on the information you have provided. It is done to identify you as a real person and to prevent abuse of the same account, a credit card, a bank or e-wallet account, etc. as well as any fraudulent activity.

Our live chat agents are always available 24/7. You can reach them any time of the day to clarify status of your account.

Once the account is verified we send out the funds within 48 hours as per our terms and conditions. Please do not hesitate to reach out to us if you still need any assistance.

Rated 1 out of 5 stars

Over two weeks now sent all info…

Over two weeks now sent all info required. An email from them oops not correct info. Bollocksive never come across a site so bad stay clear I’m still waiting for my winnings of which is less than I’ve spent on this terrible site be warned. I’ve given them 48hrs to release my money or il take action. Now the waiting game begins

March 19, 2021
Unprompted review
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Reply from Tonybet

Hello Jonathan,

We are sorry to hear about your negative experience. We do our best to communicate with our customers and provide as much information as possible. Our live agents are available day and night in order to assist and make sure everything gets processed as fast as it is possible. It is never our intention to keep your funds. Please note that we cannot process a withdrawal until all documentation is present and verified.

Rated 1 out of 5 stars

Absolutely awful,I put a £5 bet on and…

Absolutely awful,I put a £5 bet on and odds at 5/1 for returns of £30,got £26.25 back and was told its starting price really that's a new one to me with sports betting.Anyway decided to withdraw it and then two days later they are still saying my uploaded documents aren't satisfactory so wont/can't authorise my withdrawal till they are satisfied AND then will have to wait 72 hours plus another 48 hours before it may reach my bank account.NEVER USE THEM AGAIN...

March 19, 2021
Unprompted review
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Reply from Tonybet

Hello Lee,

Please accept our apologies for the appeared situation.
We are not looking forward to holding customers funds, as soon as we receive the documents in the required way, the withdrawal is proceeding instantly. One of our top priorities is the security of documents.
Please be informed, whichever difficulties you face during the document acception process - we can help you and assist you directly via live chat support.

Rated 1 out of 5 stars

I won’t be using them again far to slow…

I won’t be using them again far to slow with processing your documents was told 72 hours then 48 hours for my withdrawal to be confirmed so that 5 days yes 5 days for my winnings tonybet your doing something wrong when every single review you’ve got in the last 4 days are BAD I will stick to paddy power and sky bet ..... instant withdrawals and fast documents review 2/10 Tony bet you’ve lost a good customer here and probably a lot of money I would of spent.

March 19, 2021
Unprompted review
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Reply from Tonybet

Hello Jason,

We sincerely apologize for the bad experience you had.
We do advise that verification can take up to 72 hours to avoid false expectations. We try to do everything much faster.
Our live chat representatives are available 24/7 to assist you and help to make the verification process fast as possible.
Once your account is verified withdrawals are sent within 48 hours as per our terms and conditions.

Rated 4 out of 5 stars

Upload documents first or don't play

To avoid withdrawal delays upload your documents before you start playing.

Yes I agree three forms of I.D is over the top, but those are the their rules and some of their other rules are what I wouldn't consider the norm so do check.

My withdrawal of £900 was processed and into my PayPal within 24 hours and a more recent £400 withdrawal within 6 hours. The company do pay out.

March 19, 2021
Unprompted review
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Reply from Tonybet

Hello,

Thank you for sharing your positive feedback with us and community!

Rated 1 out of 5 stars

AVOID

AVOID
Absolute scam and a joke! Read the other reviews as it’s a form of money laundering! Poor service, and the say they have emailed you to request documents when they don’t! Will update when to let you know how long it takes to get my money

March 19, 2021
Unprompted review
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Reply from Tonybet

Hello Chris,

We are sorry to hear about your negative experience with TonyBet.
Please be informed that it is never our intention to keep your money and we are doing our best to process all withdrawals as fast as possible following all security procedures.
Our live chat agents are available 24/7 and are always ready to help and provide information regarding verification. 
Please do not hesitate to reach out to us if you still need any assistance.

Rated 1 out of 5 stars

AVOID!!!!

AVOID!!!!

Where to start, well this site was great for betting to start with. It does max a lot of betting you can do on certain games however that is beneficial sometimes.

However don’t try and withdraw from them. You can deposit Fast and as much as you want but when it comes to withdrawing you have no chance. It states 48 hours to process a withdrawal, after the 48 hours you try get in contact with them and they then ask for 3 documents, then another 48 hour timer starts, after that they then proceed to say they are not clear. (They couldn’t be clearer) you resend and the 48 hour timer starts again. Then once those are accepted the 48 hour timer starts again to process a withdrawal.

THEN they proceed to disable your account as they possibly think you are money laundering...
This requires another 3 documents, bank statements, PayPal statements.. you name it they want it. This is a 72 hour waiting list. And once accepted, (this won’t be accepted first time obviously) you are then into another 72 hours.

I’m sure you can see this trend with them. If I could give 0 stars I would, have I received my withdrawal yet? No...

And the live generic chat which is there to help, that also seems it is on a 48 hour reply timer... they must write one message each shift handover.

So as you can see, good betting site if you plan to deposit and never withdraw. You have been warned!!

March 19, 2021
Unprompted review
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Reply from Tonybet

Hello,

We are sorry to hear about the bad experience you had with the withdrawal process. Also we sincerely apologize for your unpleasant experience with TonyBet.
Please be kindly informed that our security department has high standards for the documentation that our clients are providing for us.
Also, per our terms and conditions , we may carry out additional verification procedures and all transactions will be checked to prevent money laundering and terrorist financing. We may request to fill an anti-money laundering questionnaire. This is a basic security procedure and it doesn't affect winnings and payouts.

Rated 1 out of 5 stars

Where to start with this joke of a "bookmaker"

Where to start with this joke of a "bookmaker"? Nothing but trouble.

I start off by depositing £20 using the promo code Tony50 which is supposed to match your first bet as a bonus. I staked my 20 pounds on an accumulator and never saw the bonus, this is a week later.

Stupidly against my better judgement I staked a further £40 on their slots and won a total of £89 pounds.

Pleased with the profit I submitted a withdrawal request, I heard nothing for two days after they told me 48 hours so contacted their live chat advisors.

They asked me for 3 forms of I.D which I provided and told me to wait a further 48 hours. So I gave them the benefit of the doubt and waited. 2 days later I receive an email telling me my documents are incorrect and can't be used to verify my identity. So I contact their live chat again and they ask for the same thing. So I provide the documents again and now I'm waiting for my withdrawal to be made. I'm not holding my breathe in regards to this site.

AVOID it and don't give them your money, no other reputable bookmaker or gambling website would put you through this. They take your money fast enough but when you win make you jump through hoops. The live chat always copy and paste and feel robotic even though there is a person on the other side.

March 18, 2021
Unprompted review
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Reply from Tonybet

Hello Alex,

We are sorry to hear about the bad experience you had with the withdrawal process and our bonus policy.
However, please, note that in order to proceed with the withdrawal, in regards to our terms and conditions, you have to provide the required documents so we can fully verify your account. 
Please note, that according to our terms, all withdrawals processed within 48 hours after the acceptance of customer's documents.

Also, we kindly suggest you to check our promotion page by the following link : https://tonybet.com/articles/promotions
Please be kindly advised that every promotion has terms & conditions and we highly suggest to check the bonus terms before applying.

Feel free to contact us in Live Chat for help and detailed information! 

Rated 1 out of 5 stars

It's great!!!! (*UNTIL YOU WIN*)

One of those online casinos that are more than happy to take your deposits/spending losses immediately without any ID checks required, all is fine unless you happen to win!

If you actualy win and want to withdraw funds? Well...

(in my example I was probably net £150 up):

1/ I had to get in touch with live chat to query why winnings were not received after a week
2/ I was told I had to upload passport/utility bill/proof of deposit
3/ I did this and documents were 'accepted'
4/ I got got back in touch with live chat after winnings were still not received a week later
5/ I was told I had to upload more proof of deposit as I had used more than one deposit source (card and PayPal)

It took me about 2 weeks to receive my winnings. In comparision, other online casinos have paid out a similar amount the same day with no ID checks at all (and all UK regulated as well).

March 18, 2021
Unprompted review
Tonybet logo

Reply from Tonybet

Hello,

We sincerely apologize for the inconvenience you have encountered.
Please be kindly informed that each new customer goes through our automatic security checks, which is a standard procedure to identify your identity, based on the information you have provided. It is done to identify you as a real person and to prevent abuse of the same account, a credit card, a bank or e-wallet account, etc. as well as any fraudulent activity. If you wouldn't pass these security checks we would request the documents from you in the first place. 
However, please note that it is stated in the Terms & Conditions of our platform that the additional documentation may be asked from the side of the relevant department prior to the withdrawal request. Please note that all documentation is being reviewed within 72 hours, and all of the withdrawals are being processed within the next 48 hours after the documentation was accepted. Please be informed that in order to complete the verification process, it is highly necessary for us to verify all payment methods that was previously used for depositing.
We sincerely apologize for the delay with a withdrawal request and the frustration you have experienced regarding this situation. Please note that we always do our best in order to help our customers and improve our service.

Rated 2 out of 5 stars

2 stars is being very generous

2 stars is being very generous. Poor sign up offer with hidden t&c , once I depositted refused to place the bet until I had in writing exactly what was happening. Once realised it was an awful awful I wanted to withdraw my £30 that I deposited exactly how I deposited through PayPal, to then be told I needed to send 5 different documents to withdraw my own money without even placing a bet. took 2 days and multiple frustration and finally got my money back. Disgusting tactics to try and get me just to spend my money rather than hastle of withdrawn. Awful company and awful customer service lucky I am giving 2 star.

March 18, 2021
Unprompted review
Tonybet logo

Reply from Tonybet

Hello Kyle,

We are sorry for the inconvenience you have encountered and the stress it might have caused. Kindly be informed that you have registered an account and we need to verify it in order to proceed with your withdrawal approval as fast as possible.
We regret to hear that you are not satisfied with the provided service, but we are thankful for your time, sharing your experience which will allow us to improve.

Rated 1 out of 5 stars

Sign up bonus is a a con.

Sign up bonus is a a con.
I would not recommend and will not be using this site.

March 18, 2021
Unprompted review
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Reply from Tonybet

Hello Paul,

It is very sad to hear about your bad experience with our bonus program. 
https://tonybet.com/articles/promotions - Please, kindly check this link for all the promotions we are offering currently, 
also you can check the bonus terms and conditions. They are always indicated right under the bonus offer! 

Rated 1 out of 5 stars

Do not use this site they took my money…

Do not use this site they took my money for deposit but when it came to withdrawal they were asking for all sorts of documents..i sent my driving licence, passport, bank statement, copy of bank card front and back....now they want screen shots of a paypal account which i do not use and have never made a payment by...i then started to receive calls saying i am trying to launder money and will be arrested...i don't know how this site is still online...also have not received a reply to my messages just ignore...all documents i am sending to gambler comm and icas they should not be able to get away with this....They have sent another message asking for same screen shot which will now take them another day...also bank contacted me to say money tried to be removed from my bank only this company asked for copies of bank card front and back...realy be careful...

March 18, 2021
Unprompted review
Tonybet logo

Reply from Tonybet

Hello Amanda,

It is very sad to hear about such an issue and we sincerely apologize for your unpleasant experience with TonyBet.
Please be kindly informed, that according to our Terms & Conditions additional verification might be requested upon withdrawal.
Also, please, be kindly advised that we never provide our customer's personal information to 3rd parties as well as we are unable to charge customer's bank account/ bank card without customer's permission. This is strictly restricted per our terms and license. 

Rated 1 out of 5 stars

No withdrawal

Was promised a withdrawal and still haven’t had it, tried getting in contact absolutely nothing still trying now as we speak

March 18, 2021
Unprompted review
Tonybet logo

Reply from Tonybet

Hello,

We are sorry to hear about the bad experience you had with the withdrawal process.
However, please, note that according to our terms and conditions, all withdrawals are processed within 48 hours if all the documents are accepted. 
Feel free to contact us in chat for help and detailed information! 

Rated 1 out of 5 stars

This is the most shocking betting site…

This is the most shocking betting site I've ever used if you don't send them 3 valid I.D When you withdraw your money they won't pay out please please do not use this site you have been warned

March 18, 2021
Unprompted review
Tonybet logo

Reply from Tonybet

Hello Gordon,

We are very sorry to hear about your bad experience with us. 
Please, note that per our terms we are only able to proceed with the payment if the customer is verified.
Therefore we are asking you to provide proof of ID, proof of residence, and proof of deposit. 
Please, feel free to check our terms or contact us via LiveChat or email 24/7.

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