The product is excellent and I would have given yourselves 5 stars. However, prior to ordering I was seeking additional assurance about a couple of aspects relating to the products that I ordered. Dis... See more
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See what reviewers are saying
So far the bag is working fine, I wish it was sturdier and more balanced when I carry it on wheels (if you don't put the same amount of weight on both sides it leans on one side making transportation... See more
Missed getting a five star due to "forgetting" to dispatch order, but made up for it by upgrading to 24 hour delivery by DPD. DPD very informative and let us know where the parcel was and what time i... See more
I am really pleased with the quality of the luggage, except the large case is a bit too large , so I ordered the medium one which is much more suitable for me being only 5’1” . I would like to send t... See more
Company details
Written by the company
DK LUGGAGE is online retailer of Luggage and Travel Goods. Our Main products are Suitcases, Cabin Bags and Holdall bags. We have been trading for the last 10 years and offering our services to Amazon, Ebay and our official website www.dkluggage.co.uk. Throughout our years of trading our values are to offer great products at reasonable prices. All our products our delivered with EXPRESS delivery and we try to delivery most Mainland UK orders by 24 hour Monday to Friday.
Contact info
UNIT 5C ENSIGN ESTATE, BOTANY WAY, RM19 1TB, PURFLEET, United States
- 01708397119
- contactus@dkluggage.co.uk
- dkluggage.co.uk
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Hasn’t replied to negative reviews
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Great bags which are cavernous so check…
Great bags which are cavernous so check carefully your size requirements!
Very durable and easy to transport!
Lack of communication
We received our order fine, however, I've tried to contact the company a few times to get an invoice and my request is still pending.
Still not received this product ordered…
Still not received this product ordered 12th April
No communication from the sellers
Think carefully before buying from this seller
Quality and timeliness.
Items as described. Good quality. Prompt delivery and well packaged. Would consider this company again.
Terrible customer service
Terrible customer service. Upon second use of the suitcase the zip completely burst while I was on holiday. Contacted the customer numerous times for a refund and no reply. Suitcase costing £85 should last years not 2 uses!!!
No customer service, very little communication and help and inferior goods.
Dreadful customer service. Parcel very late. Poor quality and no help with returns. Really out of pocket because I needed to return this item.
The company they said to use to return items did not arrive and absolutely no communication from them Had to book another company and it is costing in total over £30.00 to return a £45.00 item. Will avoid this company and any other company they state is good.
Soft luggage bag- it’s huge
Soft luggage bag with wheels it is massive. Purchased for daughter to move up country.
It is certainly big enough to pack everything in it for her move.
Looks to be a good quality.
Arrived well packaged and within expected time frame
So far the bag is working fine
So far the bag is working fine, I wish it was sturdier and more balanced when I carry it on wheels (if you don't put the same amount of weight on both sides it leans on one side making transportation on wheels uncomfortable) but I guess you get what you pay for as always. Finally, for less than £60 it does its job just fine.
Good service and speedy delivery
Good service and speedy delivery. Case not yet used but true to description with good zips and sturdy wheels. Bought because interior dimensions fit skateboard decks!
Overall very pleased
The website is easy to use.
The product was a good price.
Communication from the seller was good the item arrived quickly.
It was a present so I can't comment on the quality and robustness of the bag I ordered but it seemed to be well made.
Good value for money
I had a good experience buying from this website, the suitcase meet my expectations, good quality suitcase at affordable price. The suitcase was despatched and delivered promptly.
Great item and super fast delivery
Appalling service poor quality produce
Appalling service poor quality produce, bought large bag off the website first use one of the legs dropped off second use the middle leg snapped while in America. After first trip contacted he company through there website chat no one got back to me still waiting for a response have had to purchase a case while in America to replace the bag total waste of time and money don’t buy anything from this company
Very impressed with both the item and…
Very impressed with both the item and speed of delivery
Will definitely use you again
Excellent service
Excellent service. Received my suitcase really quickly and it was perfect - and very reasonably priced. Would definitely use this company again.
Web site easy to navigate
Web site easy to navigate. Wheelie bag exactly what was described on web site. Good value for money. Service first class from start to finish. Would use this company again.
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