Dkluggage Reviews 123

TrustScore 3.5 out of 5

3.6

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Rated 3 out of 5 stars

The product is excellent and I would have given yourselves 5 stars. However, prior to ordering I was seeking additional assurance about a couple of aspects relating to the products that I ordered. Dis... See more

Rated 4 out of 5 stars

So far the bag is working fine, I wish it was sturdier and more balanced when I carry it on wheels (if you don't put the same amount of weight on both sides it leans on one side making transportation... See more

Rated 4 out of 5 stars

Missed getting a five star due to "forgetting" to dispatch order, but made up for it by upgrading to 24 hour delivery by DPD. DPD very informative and let us know where the parcel was and what time i... See more

Rated 5 out of 5 stars

I am really pleased with the quality of the luggage, except the large case is a bit too large , so I ordered the medium one which is much more suitable for me being only 5’1” . I would like to send t... See more

Company details

  1. Home & Garden

Written by the company

DK LUGGAGE is online retailer of Luggage and Travel Goods. Our Main products are Suitcases, Cabin Bags and Holdall bags. We have been trading for the last 10 years and offering our services to Amazon, Ebay and our official website www.dkluggage.co.uk. Throughout our years of trading our values are to offer great products at reasonable prices. All our products our delivered with EXPRESS delivery and we try to delivery most Mainland UK orders by 24 hour Monday to Friday.


Contact info

3.6

Average

TrustScore 3.5 out of 5

123 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Lack of communication

We received our order fine, however, I've tried to contact the company a few times to get an invoice and my request is still pending.

April 10, 2023
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Upon second use of the suitcase the zip completely burst while I was on holiday. Contacted the customer numerous times for a refund and no reply. Suitcase costing £85 should last years not 2 uses!!!

March 23, 2023
Unprompted review
Rated 1 out of 5 stars

No customer service, very little communication and help and inferior goods.

Dreadful customer service. Parcel very late. Poor quality and no help with returns. Really out of pocket because I needed to return this item.
The company they said to use to return items did not arrive and absolutely no communication from them Had to book another company and it is costing in total over £30.00 to return a £45.00 item. Will avoid this company and any other company they state is good.

March 17, 2023
Unprompted review
Rated 5 out of 5 stars

Soft luggage bag- it’s huge

Soft luggage bag with wheels it is massive. Purchased for daughter to move up country.
It is certainly big enough to pack everything in it for her move.
Looks to be a good quality.
Arrived well packaged and within expected time frame

February 4, 2023
Rated 4 out of 5 stars

So far the bag is working fine

So far the bag is working fine, I wish it was sturdier and more balanced when I carry it on wheels (if you don't put the same amount of weight on both sides it leans on one side making transportation on wheels uncomfortable) but I guess you get what you pay for as always. Finally, for less than £60 it does its job just fine.

January 23, 2023
Rated 5 out of 5 stars

Good service and speedy delivery

Good service and speedy delivery. Case not yet used but true to description with good zips and sturdy wheels. Bought because interior dimensions fit skateboard decks!

December 15, 2022
Rated 5 out of 5 stars

Overall very pleased

The website is easy to use.
The product was a good price.
Communication from the seller was good the item arrived quickly.
It was a present so I can't comment on the quality and robustness of the bag I ordered but it seemed to be well made.

November 25, 2022
Rated 4 out of 5 stars

Good value for money

I had a good experience buying from this website, the suitcase meet my expectations, good quality suitcase at affordable price. The suitcase was despatched and delivered promptly.

November 9, 2022
Rated 1 out of 5 stars

Appalling service poor quality produce

Appalling service poor quality produce, bought large bag off the website first use one of the legs dropped off second use the middle leg snapped while in America. After first trip contacted he company through there website chat no one got back to me still waiting for a response have had to purchase a case while in America to replace the bag total waste of time and money don’t buy anything from this company

July 7, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Received my suitcase really quickly and it was perfect - and very reasonably priced. Would definitely use this company again.

July 5, 2022

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