Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.
Company replied
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See what reviewers are saying
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... See more
Company replied
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... See more
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Rabans Lane 9, HP19 8RT, Aylesbury, United Kingdom
- 03458353737
4.6
Excellent
244 reviews
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Very helpful throughout .
Very helpful throughout .
Arrived to pick up and drop off car when they said they would .
Kept up to date of status of repair
May 12, 2023
Unprompted review
Fast, efficient and great communication
Fast, efficient and great communication. The only reason for the lack of a fish star was that one wheel was reformed as part of the accident repair, and I was unable to pay for the there three to be done so that they match.
May 2, 2023
Excellent serice
The service we received, from picking up our vehicle, advising situation during repair to the return of our vehicle a week later was superb. Staff we had contact with were all polite very helpful.
April 25, 2023
Great service
They kept me updated all the way through the repair
process,Just great to deal with a Big Thank you
April 25, 2023
Kept me informed
April 25, 2023
May use AI-assist with repliesRead more
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Car dangerous when returned …
At first the repair looked and seemed ok, although it took 2 weeks. However I park my car in a garage and quickly noticed a puddle under the repaired side. I was concerned so I took it to a local garage and they said the new shock was leaking a lot of oil and is dangerous. They collected the car and said it was booked into VW on the Tuesday. By the end of Tuesday car hadn’t gone anywhere. They have had the car a week and done nothing
April 18, 2023
Unprompted review
Reply from DLG Auto Services - Aylesbury
Hello,
Thanks for your feedback. I'm really sorry to hear about your experience. I've asked our team at Aylesbury to contact you directly and update you on the current status of the repair.
The company was very professional…
The company was very professional throughout the repair process.
April 5, 2023
The whole process was smooth
The whole process was smooth, organised and painless. The staff were excellent as was the work done.
April 5, 2023
Very good service
You were polite, cleaned the car after you worked on it and itemised all parts used in the repair
April 5, 2023
Fantastic Auto Services
Effective communication all the way. Work completed to a high standard. Thoroughly impressed with my experience as a customer. They put me at ease and I felt my vehicle was in the best hands.
February 27, 2023
Top Draw
All was well and an excellent service. The delivery team were excellent and went the extra mile. Thanks you
March 30, 2023
My experience was faultless
My experience was faultless. All staff that I dealt with were friendly but professional.
March 10, 2023
My car.
I had to ring them as I was not informed what was happening with the date to repair my car as they were awaiting parts for my car.
The repair was first class.
February 16, 2023
Reply from DLG Auto Services - Aylesbury
Hello, thank you for leaving your review. Whilst we are glad to have gotten the repair side spot on, we are sorry to hear we didn't keep you updated as we said we would. I have shared your feedback with the team to improve the customer journey in the future.
2 week estimate took 6 months
2 week estimate took 6 months, a bespoke ABS pipe was eventually made. But only after I complained. The decision to make a bespoke pipe should had been made after two month, not 6 months
February 16, 2023
Reply from DLG Auto Services - Aylesbury
We are sorry to hear about the poor experience you had. I have passed your feedback to the leadership team to address your concerns and to improve the customer journey in the future.
Excellent work done on my car
Excellent work done on my car. Friendly and always kept me informed of the progress. Would highly recommend them.
February 11, 2023
Our repair was quick and efficient…
Our repair was quick and efficient although to be fair it was not a big job as no panels had to be replaced just repaired and resprayed. The on-line progress tracker was a useful addition.
January 12, 2023
A friendly customer experience
A friendly customer experience, from pick to collection.
January 14, 2023
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