The team at DLG were excellent throughout the process of taking my damaged car into the workshop,keeping me updated with the repair Works being carried out and delivering it back to me in fantastic c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... See more
Company replied
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... See more
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Rabans Lane 9, HP19 8RT, Aylesbury, United Kingdom
- 03458353737
4.6
Excellent
246 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DLG comes highly recommended.
From beginning to end the whole service I received from DLG was excellent. I was kept fully informed from the time my vehicle was collected for repair to the moment it was delivered back to me. DLG staff were very courteous at all times and John who returned my car was very professional in his conduct. The repairs to my car were faultless. Great service throughout.
July 7, 2023
Prompt service and easy & clear process.
June 15, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor customer service
When I arrived to collect my car I was not invited to inspect the repair to the paint work and alloy wheel before signing a form. I asked to see the work before signing and the repair to the alloy wheel had not been done. I had to wait whilst it was done.
This is basic customer care. What would the garage have said if I'd noticed it once I got home? Mmm - I'd damaged it myself on the way home perhaps?
The parking is very limited and it was difficult to park the hire car so I could collect my own car.
I would never use this garage out of choice
June 18, 2023
Reply from DLG Auto Services - Aylesbury
Hello,
Thank you for taking the time to leave your review. We sincerely apologize for any dissatisfaction you experienced during your repair experience. Your feedback is extremely valuable to us as it helps us identify areas where we can improve the customer service.
We have already shared your feedback with our team at Aylesbury to make them fully aware of the issues you encountered and to improve the customer journey in the future.
Good communication throughout the whole…
Good communication throughout the whole process
June 28, 2023
Great customer service and continuous…
Great customer service and continuous communication. Thank for a stress free experience.
June 28, 2023
Great Service
From the very start everything was professional and easy to understand. The work was completed in good time and was to a high standard. All the staff were polite.
June 28, 2023
Fantastic service
I was happy with the service i received the team were very helpful and polite and my car was collected and returned in good time
June 28, 2023
Dropped my car off and got it back a…
Dropped my car off and got it back a few days later all done and cleaned inside and out! All good.
June 28, 2023
Excellent no hassle service.
Excellent no hassle service.
Car was collected, repaired perfectly and dropped off
June 28, 2023
Dave. Milton Keynes
DLG were absolutely superb, from start to finish in the way dealt with my claim. I was kept informed throughout the whole period and I received my car back, one day ahead of schedule. I wholeheartedly recommend the company.
June 19, 2023
Fast and kept informed
June 19, 2023
Great staff and service
The staff were amazing
The car was collected on time and returned very quickly and the workmanship was excellent
Thoroughly recommend this garage
June 19, 2023
Excellent service from start to finish
Excellent service from start to finish. Really friendly and helpful people at the office. Was kept up to date with the repairs to the car the whole time and the finished repair was outstanding. Would 100% recommend this company for your car repairs. Thank you!
May 20, 2023
Unprompted review
DLG were quick
DLG were quick, efficient and kept me up to date with what was happening with my car.
May 25, 2023
when I recived car back
when I recived car back, I spot that door uoholstery is damaged (leather and plastic handle)
also after few days I found a styrofoam door part under driver seat.
May 15, 2023
Reply from DLG Auto Services - Aylesbury
Thank you for taking the time to share your feedback. I am sorry to hear about the issues you faced upon returning your car. Please accept my sincerest apologies for any inconvenience caused.
Rest assured, I have escalated this matter to the leadership team at Aylesbury and requested them to investigate this issue further, and respond to you directly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.