Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.
Company replied
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See what reviewers are saying
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... See more
Company replied
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... See more
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Rabans Lane 9, HP19 8RT, Aylesbury, United Kingdom
- 03458353737
4.6
Excellent
244 reviews
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Quality Service
Fromm picking up my car to returing car DLG kept me up to date with what was happening. Superb service.
August 22, 2023
The booking process was made simple
August 28, 2023
Amazing service
Communication throughout was fantastic. Coordination of car collection and delivery of hire car was perfectly timed as was collection once car was repaired.
Staff were professional and courteous - was very impressed with the whole process.
August 3, 2023
Great service
Great service, car was collected when they said it would be, text message and phone calls to keep me updated throughout the repair process and car delivered back when it was finished - couldn't ask for more.
July 24, 2023
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One star, if that
Poor communication, very poor transparency and strongly suspected over specified repair requirements.
August 28, 2023
Reply from DLG Auto Services - Aylesbury
Hello, thank you for posting your feedback. I'm sorry you're dissatisfied with the service. I've shared your comments with the site manager to improve our communication and overall service in the future.
Excellent service and work completed to…
Excellent service and work completed to a high s tandard
August 22, 2023
Reply from DLG Auto Services - Aylesbury
Hello, thanks for posting your feedback, and I'm sorry to hear you were not satisfied with the timescales of your repair. We will look into this matter and use your feedback to improve the customer journey in the future.
Excellent customer service and car…
Excellent customer service and car repair. I would very highly recommend.Delivery of courtesy car, collection and return of my vehicle everything went like clockwork. Very Impressive friendly people.
August 8, 2023
Good reliable service to customers.
August 14, 2023
Excellent service and workmanship.
The company kept me well informed of progress of the repair. The collection and delivery of my car and the provision of a courtesy car were handled well.
The quality of the repair was very good.
July 23, 2023
Great job from DLG Auto Services
DLG Auto Services fitted the job to my schedule requirements and did an excellent repair. I was particularly impressed with the gentleman who collected and delivered my car. He was the perfect ambassador for the company.
August 8, 2023
Very straightforward process.
August 1, 2023
The collecting driver was on time and…
The collecting driver was on time and very polite. He explained the driving system of the courtesy car very well and inspected the condition of two cars for any scratches.
July 6, 2023
The job was well done
The job was well done, but took quite a lot longer than anticipated. I am aware that staff illness caused this, but for me it meant nearly an extra week utilising a very small (compared with my BMW X3) and not very comfortable Ford Fiesta.
July 25, 2023
Reply from DLG Auto Services - Aylesbury
Hello, Thanks for leaving your feedback. I'm sorry to hear about the delays in repairing your car but glad you are satisfied with the repair.
It was all done very efficiently and…
It was all done very efficiently and they kept me informed as to what was happening and how long the repairs would take. Would highly recommend them.
July 25, 2023
very bad experience with them my car…
very bad experience with them my car not repair correctly all the warning light coming back i have to ring them lots of time to chase up car received with dirty seat do not recommend them.
July 25, 2023
Reply from DLG Auto Services - Aylesbury
Hello, thank you for leaving your feedback. I'm sorry to hear you are not satisfied with the service we provided. I've forwarded your comments to our team at Aylesbury to follow up on this matter.
Bad workmanship
Gaps was not equal all round and the paint didn't match the colour of the car and was sent back to dealer to be redone, gaps put right but paint still didn't match rest off car and had to get it redone by the main dealer which now matches rest of car
July 11, 2023
Reply from DLG Auto Services - Aylesbury
Hi, thank you for sharing your feedback. I'm sorry to hear we didn't get the repair right the first time and there was a need for rectification. I made our team at Aylesbury aware of your feedback and hope it will prevent similar situations from happening in the future.
DLG comes highly recommended.
From beginning to end the whole service I received from DLG was excellent. I was kept fully informed from the time my vehicle was collected for repair to the moment it was delivered back to me. DLG staff were very courteous at all times and John who returned my car was very professional in his conduct. The repairs to my car were faultless. Great service throughout.
July 7, 2023
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