Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.
Company replied
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See what reviewers are saying
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... See more
Company replied
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... See more
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Rabans Lane 9, HP19 8RT, Aylesbury, United Kingdom
- 03458353737
4.6
Excellent
244 reviews
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Fantastic service
Fantastic service. Kept me updated throughout the process.
Thank you
November 15, 2023
Great Service and quick to turn around…
Great Service and quick to turn around the repairs and excellent finish.
November 15, 2023
Very good service
The communication from DLG was very good throughout, and I am very pleased with the repairs to my car. The repairs were completed more quickly than I was expecting.
September 28, 2023
This company kept me informed of the…
This company kept me informed of the progress of my vehicle
November 8, 2023
Easy to deal with with helpful polite…
Easy to deal with with helpful polite attentive staff.
October 6, 2023
A thorough service.
I was satisfied with both the communication and work carried out.
Although I wasn’t sure, even following the call to let me know about it, why the front nearside tyre needed to be replaced. The damage to be repaired was the result of a very low speed, low impact minor collision while parking, And the tyre was not affected. I did explain that if it was absolutely necessary, I would normally prefer to put two new tyres on the front at the same time, but that didn’t seem to be an option.
November 2, 2023
Outstanding service and professionalism
November 2, 2023
Great easy company to deal with
Great easy company to deal with, from arranging collection of my vehicle to delivering my vehicle. I was kept up to date with each and every step of my repair. Would highly recommend using DLG to anyone wanting a repair
November 2, 2023
May use AI-assist with repliesRead more
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Disliked the vehicle returned with…
Disliked the vehicle returned with dirty steering wheel and polish left in areas of body work also small though visible dent mark in new rear bumper
October 25, 2023
Reply from DLG Auto Services - Aylesbury
Hi, thank you for leaving your review, sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.
Very helpful and competent
Very helpful and competent. Keep me up to date with the progress of the repairs on my car. Very happy with the quality of the work done even though it took a month for completion.
October 4, 2023
Kept me updated
Kept me updated
Very professional
My car was delivered on time as agreed
October 4, 2023
Keept me updated on the repairs
September 21, 2023
Took all the stress away
Took all the stress away, both communication and service were excellent.
September 21, 2023
Car repair review
Excellent service, kept me very well informed throughout, every member of staff I spoke to were both helpful and friendly. The quality of the repair to my car was amazing. Would happily recommend this company.
September 5, 2023
Brilliant
Efficient, helpful and the car was polished to perfection when I collected it.
September 14, 2023
Long wait
My car went to DLG after an accident in April and I was without it till the end of August, there was a problem with sourcing a part and I can understand this ! with the current problems this wasn’t the issue it was the last of contact that was annoying it was having to chase them on a daily/weekly basis to check up on it.
When I did finally get it back one of the air vents in the dashboard was broken but there was no way it was staying with them for any longer so I have sourced and fitted a new one at my own expense
April 23, 2023
Reply from DLG Auto Services - Aylesbury
Hi, thank you for leaving your review, sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.
Excellent communication
The communication was excellent. DLG kept me informed every step of the way.
September 5, 2023
Efficient service at all times
August 28, 2023
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