Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.
Company replied
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See what reviewers are saying
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... See more
Company replied
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... See more
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Rabans Lane 9, HP19 8RT, Aylesbury, United Kingdom
- 03458353737
4.6
Excellent
244 reviews
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Do not use it.
Do not use it.
this garage has had our van for over 6 weeks now, No one calls for update, we have to call to get updated, Lady in reception is not the friendliest. They have told us the van would be ready for completion on Monday the 20th of may. The van was never ready and no one called with an update to say so. every time we call we get told they are on a meeting or that the van is ready and they will call us and no one inform us of what's happening.
May 22, 2024
Unprompted review
Reply from DLG Auto Services - Aylesbury
Thank you for your comments. I understand delays have occurred due to the availability of parts from the manufacturer which has been explained to you but out of our control. I appreciate you remain unhappy and I apologise if you feel there was a lack of communication during this time.
Great job
Efficiently dealt with and kept informed of progress throughout the repair
Would recommend wholeheartedly
May 8, 2024
Car was returned to me with damage on…
Car was returned to me with damage on both front wings where the car was put back together
Also a part of the cars trim was missing and it wasn’t replaced when the car went back for repairs a second time round .
The repairs look good but the service offered was very poor and I wouldn’t recommend them to anyone and certainly not use them out of choice
May 14, 2024
Reply from DLG Auto Services - Aylesbury
Thank you for your review, really sorry to hear you feel there was a lack of
communication during your repair process, I have passed these comments on to our
team.
From when my car was in the care of DLG…
From when my car was in the care of DLG Rabans Lane Aylesbury for repairs they were absolutely brilliant kept me up to date all the way through and nothing was to much trouble at all. The repairs were first class and a real
great job all round.
I would recommend DLG anytime so well done everyone
May 14, 2024
Excellent service throughout the time…
Excellent service throughout the time you collected and delivered my car. I was very pleased with the work done on my car.
May 8, 2024
Overhead Power Cable Damage.
From the first home inspection, collection and return I have been kept informed on the progress of the repair. The repair itself has been completed in a very professional manor to a High standard.
April 23, 2024
DLG done GOOD
Initial contact following claim with Churchill Ins was polite and comprehensive with what DLG would do and what I had to do in preparation for vehicle collection and subsequent return. The pick up and delivery drivers were excellent, on time and polite. All in all a great experience.
April 15, 2024
Great work on the car repair!
April 11, 2024
My car was involved in an accident and…
My car was involved in an accident and DLG collected the car two days after the accident and I got the car back 4 weeks later (the hold up was waiting on 1 part from the supplier)
April 16, 2024
Superb service
Friendly helpfully reliable and did a very professional job mending my car
April 16, 2024
Very good communication throughout the…
Very good communication throughout the process. Work to a high standard. Pick up and delivery reliable.
March 26, 2024
It was a great experience from start to…
It was a great experience from start to finish.Comunication was excellent along with the workmanship , we got the car back very quickly and looking like new.Would highly recommend DLG auto services to everyone.Thankyou to all staff
March 6, 2024
Excellent communication and service
Excellent communication and service. Made the whole process very straightforward and everyone I spoke to was very helpful.
March 6, 2024
Bit of a shambles to be honest
Told completion date and on that day was told it was going to be another week as Cassie was bent ( should this not have been identified at inspection time ) car Delivered with a new wheel and alloy which was a gloss black all others were Matt. New wheel eventually put on (Matt) only for the tyre pressure warning light to come on , eventually got my son to sort out the tyre pressure They were very apologetic but altogether not a great experience Update 9/3/34 alarm light has come on again !!! Never ending ☹️
February 28, 2024
Reply from DLG Auto Services - Aylesbury
I'm sorry to hear about your experience. Unfortunately it is not always possible to see all damage on a car until it has been taken apart as in this instance, therefore unforeseen delays can occur if we identify new damage at this stage. I am sorry for the tyre pressure not being set in the new tyre correctly and apologise for the inconvenience caused.
My Motability car has been repaired by…
My Motability car has been repaired by DLG following a recent accident. The service they provide has been excellent from start to finish! Can’t praise them enough and would definitely recommend!! 😊
March 6, 2024
Unprompted review
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