Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.
Company replied
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See what reviewers are saying
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... See more
Company replied
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... See more
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Rabans Lane 9, HP19 8RT, Aylesbury, United Kingdom
- 03458353737
4.6
Excellent
244 reviews
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Reply from DLG Auto Services - Aylesbury
Thank you for the 5* review
Reply from DLG Auto Services - Aylesbury
We appreciate your kind words and are glad to hear you had a positive experience.
Prompt service and All finished and…
Prompt service and All finished and picked car up in six days 👍.
My name is not Mildred!!?.
August 6, 2024
Reply from DLG Auto Services - Aylesbury
We appreciate your positive feedback on our prompt service and efficient turnaround time. We understand your concern about the name discrepancy. We will investigate this matter further to ensure accuracy in our records.
Reply from DLG Auto Services - Aylesbury
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We're glad you found our service friendly and helpful.
Full marks !
DLG were responsive and communicative throughout the recovery, repair and return of my vehicle. The bodywork repair of my vehicle appears to have been completed perfectly and DLG were very co-operative in resolving the rear suspension failure which became apparent during recovery.
July 26, 2024
Reply from DLG Auto Services - Aylesbury
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you found our team responsive and communicative throughout the process. We strive to provide excellent customer service and are glad that you were satisfied with the repair work and our efforts to resolve the suspension issue.
Very efficient kind and helpful.
August 6, 2024
Reply from DLG Auto Services - Aylesbury
We appreciate your kind words. We strive to provide excellent service to all our customers.
Was a pleasure dealing with them
Was a pleasure dealing with them. Car was all done in the time they said it would be. And car was as new. Cleaned in and out and word done was perfect. Thanks to all staff there. Would recommend to friends and family. Thank you again Mr D robins
August 6, 2024
Reply from DLG Auto Services - Aylesbury
Thank you for your kind words and positive review. We are thrilled to hear that you had such a positive experience with our service. We strive to provide excellent customer service and are delighted that our team met your expectations. We appreciate your recommendation and will continue to work hard to deliver the best possible service to all our customers.
Done a brilliant job with my car
July 30, 2024
Reply from DLG Auto Services - Aylesbury
We're so glad to hear you were happy with the work we did on your car.
Easy and hassle free
The whole process was easy and hassle free. Collected my vehicle from home. The job was perfectly executed and a couple of niggling faults that were exposed when the front bumper assembly was off were fixed for me.
July 23, 2024
Reply from DLG Auto Services - Aylesbury
Thank you for your kind words. We're delighted to hear that you found the entire process smooth and hassle-free. We strive to provide our customers with a seamless experience and are glad that we were able to meet your expectations. We're also pleased that we were able to address the niggling faults you encountered.
Reply from DLG Auto Services - Aylesbury
We are delighted to hear that you had a positive experience with us. We appreciate your kind words about our team's friendliness, efficiency, and speed.
Great communication excellent Service
Great communication - kept me informed
Very polite staff - did what they said they were gong to do
July 16, 2024
Reply from DLG Auto Services - Aylesbury
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We strive to provide excellent communication and service, and we're thrilled to hear that our team met your expectations.
Collection & delivery
Collection & delivery, all employees and mechanics kept me up to date on repairs and were ahead of estimate. Great job
July 16, 2024
Reply from DLG Auto Services - Aylesbury
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team was able to keep you informed throughout the repair process and exceeded your expectations.
good service
Was kept updated regularly....however it was slightly delayed. overall very happy.
July 16, 2024
Reply from DLG Auto Services - Aylesbury
We appreciate your kind words and are glad to hear you were kept updated throughout the process. We understand that delays can be frustrating, but we strive to keep our customers informed every step of the way. Thank you for your understanding and positive feedback.
Car came back looking like new
Car came back looking like new! Polite and professional service.
July 10, 2024
2nd time dealing with a non fault…
2nd time dealing with a non fault accident . Dlg are the best and wouldn't go anywhere else
June 15, 2024
Good Service
The person who delivered the car back to me was exceptionally helpful, friendly and efficient.
The waiting time for repairs was rather long and when my car was returned, it was making a noise which it hadn't been before. We had to bring car to the garage but the issue was resolved quickly.
July 3, 2024
A very friendly and smooth service
A very friendly and smooth service. Would definitely recommend!
June 19, 2024
Provided bodywork repairs after my car…
Provided bodywork repairs after my car was hit in a car park. Great communication, turned up when they said they would, returned the car quickly and even valeted it!
June 19, 2024
Always updated with the progress of the…
Always updated with the progress of the ongoing works during the time the car was withDLG.
June 19, 2024
Confidence with competence
While taking longer than initially told the whole process was easy. All the staff from those on the phone to those collecting and returning the car were both helpful and respectful. I felt my car was in safe hands.
May 7, 2024
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