Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.
Company replied
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See what reviewers are saying
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... See more
Company replied
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... See more
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Rabans Lane 9, HP19 8RT, Aylesbury, United Kingdom
- 03458353737
4.6
Excellent
244 reviews
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Wholeheartedly recommend DLG Auto Services
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly & professional.
The car had been perfectly prepped for collection.
I would certainly recommend their services.
February 4, 2025
A little bump sorted
Fast response, fast (but good) repair. You wouldn't know I'd had a bump plus a decent loan car. What's not to like?
January 22, 2025
A very professional team-great…
A very professional team-great communicators and approachable. A smooth pick up/drop off.
Happy to do business with them.
January 16, 2025
Unprompted review
Fabulous communication and customer…
Fabulous communication and customer service dealing with repairs due to a hit and run accident. Lovely people and seamless service including pick up and drop off.
December 31, 2024
We we kept appraised of how the…
We were kept appraised of how the repair progressed at all times.
December 10, 2024
May use AI-assist with repliesRead more
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Lies and returned an unsafe van to drive.
Lied about waiting for parts to repair to my van.
Back doors do not align up.
Never checked the rear axle tracking as claimed. Never took the wheel off to check. I have evidence.
Never addressed the stuck handbrake warning light on dash as notified. Collision side.
Still pulling badly to the LHS, as rear wheel/axle issue.
Drove it back and returned like this unsafely. Could of caught fire.
Their courtesy car was undrivable as over revving, they still hadn't fixed it, after 10 days of notified them, returned it.
Appalling service from a kitemark company.
Complaints started with my insurance company and legal assistance started.
November 22, 2024
Unprompted review
Reply from DLG Auto Services - Aylesbury
We apologise for the repeated inconveniences you've faced with your vehicle repairs. It's understandable that you're frustrated and disappointed with the issues.
We genuinely value your feedback and will use it as an opportunity to improve our processes and ensure that such incidents do not occur in the future. Thank you for bringing these matters to our attention, and we sincerely hope that we can regain your confidence in our services once these issues are resolved.
car repairs
everything was fine ,no problems , kept me up to date on progress , time and date of return . Car as good as new . Thank you .
November 26, 2024
EXCELLENT SERVICE FROM START TO FINSH …
EXCELLENT SERVICE FROM START TO FINSH ALWAYS KEPT ME INFORMED ALWAYS VERY HELPFULL AND A EXCELLENT REPAIR THANK YOU DLG AYLESBURY
October 29, 2024
Bbeyond excellence!
DLG were beyond excellent. Their friendly staff kept me well informed throughout my cars repair and expected date of completion. They delivered the car back to me in a clean condition at a time that suited me.
.
October 15, 2024
Very efficient service we were kept…
Very efficient service we were kept informed at all stages
October 8, 2024
The service was very good
The service was very good. Excellent.
Time waiting for parts seemed a little long, but the I have no idea of the process!
September 24, 2024
Reply from DLG Auto Services - Aylesbury
We appreciate your kind words about the service. We understand that waiting for parts can be frustrating, and we strive to make the process as efficient as possible. We're always looking for ways to improve our service and appreciate your feedback.
Efficient collection and drop off
Efficient collection and drop off. Good communication on the progress of my repair which took longer than hoped due to availability of parts
September 24, 2024
Reply from DLG Auto Services - Aylesbury
We appreciate your kind words and are glad to hear you had a positive experience with our service. We understand that waiting for parts can be frustrating, and we strive to keep our customers informed throughout the repair process. Thank you for choosing us for your repair needs.
Reply from DLG Auto Services - Aylesbury
We appreciate your kind words about our service. We're glad you were happy with the pickup and drop-off process, as well as the quality of our work.
I was treated as a human being…
I was treated as a human being throughout which is rare nowadays.
There had been a minor glitch by the Insurance company about getting the car in for repair, which was sorted in double quick time by DLG.
The car was ready for collection ahead of time and had been returned to Showroom condition and gleamed in the sunshine.
I cannot fault them from start to finish.
September 17, 2024
Reply from DLG Auto Services - Aylesbury
We are so pleased to hear that you had such a positive experience. We strive to treat all of our customers with respect and care, and we are glad that you felt valued throughout the process. We are also happy to hear that the minor glitch with the insurance company was resolved quickly and efficiently. It sounds like your car was returned in excellent condition, which is always our goal. Thank you for taking the time to share your feedback.
Regular updates on the progress of the…
Regular updates on the progress of the work.
September 10, 2024
Reply from DLG Auto Services - Aylesbury
We appreciate your kind words and are glad to hear you're satisfied with the progress updates.
Arranged collection kept us informed…
Arranged collection kept us informed and delivered back a car repaired to the highest standard
September 10, 2024
Reply from DLG Auto Services - Aylesbury
Thank you for your kind words. We're delighted to hear that you were pleased with our service. We strive to provide our customers with the best possible experience.
Seemed v efficient
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned to me needing radio code because battery had been disconnected and they didn’t get back to me about that when they said they would. So I had to go direct to Honda to sort.
September 3, 2024
Reply from DLG Auto Services - Aylesbury
We appreciate your positive feedback and are glad to hear that you were satisfied with the repair process. We understand the inconvenience of having to obtain a radio code after your battery was disconnected. We strive to provide excellent customer service and will take your feedback into account to improve our communication and ensure similar situations are avoided in the future.
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