DLG Auto Services - Barnsley Reviews 

354
TrustScore 4.5 out of 5

4.4

Meadowgate, Valley Park, Wombwell, S73 0UN Barnsley, England, GB


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Rated 5 out of 5 stars

Professional service from DLG good communication throughout the repair from the customer service and the online status of the repair progress was useful. Collection and delivery of my car and courte... See more

Company replied

Rated 5 out of 5 stars

I used DLG Auto services in Barnsley for a crash repair they went above and beyond to make sure repair was done correctly and kept me informed at all stages thankyou for an Exellent service to all the... See more

Company replied

Rated 5 out of 5 stars

After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... See more

Rated 5 out of 5 stars

Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, United Kingdom

  • 0345 3030336

4.4

Excellent

TrustScore 4.5 out of 5

354 reviews

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4.4

All reviews

(354)

677 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

1 Friendly staff.
Accommodating to fit repairs around my personal commitments ( work, appointments, school run).
2 kept up to date about the repair via phone, text, email.
3 Collection of car staff were courteous and helpful.
4 No issues with the work carried out.

March 12, 2024
Rated 5 out of 5 stars

Repair of Wing on Skoda Yeti

The work was carried out quickly and to a very high standard , all the staff whether in the office or delivering the car were clear and efficient and friendly .All went well, as they indicated it would

February 28, 2024
Rated 2 out of 5 stars

More damage during repairs than during the accident

My car went into repair for the front offside wing. This was repaired well and relatively quickly. However, when the car was returned to me, it had scratches all down the near side, from the front wing to past the rear door. It is impossible to understand how this was missed before delivery, but they took it back without complaint and said they would repair the damage. Roll on another week and I get the car back again, but still with damage visible, so back it went again. Roll on another nearly 3 weeks and after a lot of chasing I finally get my car back. On the massively plus side they were polite and courteous and never argued about liability, however, on the delivery side, this was not their finest hour!

March 6, 2024
DLG Auto Services - Barnsley logo

Reply from DLG Auto Services - Barnsley

We sincerely regret the inconvenience and frustration you experienced during the repair of your vehicle. It is deeply concerning that the car was returned to you with additional scratches, and we understand your disappointment. We appreciate your patience while we worked to rectify the situation, and we are committed to ensuring that such issues do not occur in the future. Thank you for bringing this matter to our attention, as it helps us improve our processes and deliver better service to our customers.

Rated 5 out of 5 stars

Courteous staff

Courteous staff, good service

February 28, 2024
DLG Auto Services - Barnsley logo

Reply from DLG Auto Services - Barnsley

Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our staff courteous and our service good. Your feedback is greatly appreciated and will be shared with our team as a source of encouragement. We look forward to serving you again in the future.

Rated 4 out of 5 stars

Let down by online repair status…

Let down by online repair status facility. Car collected on time assessed and update on time scale for repair by phone very quickly, told 5 to 7 days. Unfortunately the online repair status facility did not reflect this at anytime giving time scale in excess of 30 days. This never changed even after a 2 phone to say repair complete and would arrange my cars return. This repair status feature actually ruined my whole experience and I’d rather you did not have it if it only gives fake news.

February 16, 2024

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