DLG Auto Services - Barnsley Reviews 

354
TrustScore 4.5 out of 5

4.4

Meadowgate, Valley Park, Wombwell, S73 0UN Barnsley, England, GB


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Rated 5 out of 5 stars

Professional service from DLG good communication throughout the repair from the customer service and the online status of the repair progress was useful. Collection and delivery of my car and courte... See more

Company replied

Rated 5 out of 5 stars

I used DLG Auto services in Barnsley for a crash repair they went above and beyond to make sure repair was done correctly and kept me informed at all stages thankyou for an Exellent service to all the... See more

Company replied

Rated 5 out of 5 stars

After a few hiccups on my part which was no fault of DLG, I finally got my car collected to be repaired and was given a really nice automatic Skoda SUV whilst it was away. Repair took less than a week... See more

Rated 5 out of 5 stars

Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days t... See more


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Meadowgate, Valley Park, Wombwell, S73 0UN, Barnsley, England, United Kingdom

  • 0345 3030336

4.4

Excellent

TrustScore 4.5 out of 5

354 reviews

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4.4

All reviews

(354)

474 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality repair

Was worried they might not be able to repair my Kuga with pearlescent paint and paint protection as they’re not a Ford garage. Needn’t have worried. Quick to pick up on a trailer and only a few days to repair. Came back sparkling. Apparently they prepare what the need from description and photos even before they get it. Excellent communication throughout. Strongly recommend.

November 13, 2023
Rated 5 out of 5 stars

Highly recommended

What an excellent job these people do brought my car back today with a report on what they have done what workmanship 10 out of 10 for that
Also to the office staff for keeping me informed of the progress excellent A1

December 7, 2023
Unprompted review
Rated 4 out of 5 stars

After initial contact and some back and…

After initial contact and some back and forward phone calls all services were good. Operators were polite and helpful which made the experience pleasant. The follow up of trying to assist me with car phone problems was good too with a very helpful and polite engineer.

December 6, 2023
Rated 5 out of 5 stars

Keep you well informed from start to…

Keep you well informed from start to finish with everything related to car and what needed doing, either by phone text. Staff all polite and nothing to much when you want something, they go out there way to help you. Would highly recommend them

November 29, 2023
Rated 5 out of 5 stars

Gold Standard Service

DLG Barnsley deserve the five stars I have given them because they gave us gold standard service. It was a pleasure to deal with the driver who collected/returned our car, the office staff and the assessor. They were all friendly, informative and efficient. The text updates we received were also very helpful. When the car was returned to us it was so immaculate, that it looked like it had just come out of a showroom. I have no hesitation in recommending DLG Barnsley for any vehicle repairs.

November 3, 2023
DLG Auto Services - Barnsley logo

Reply from DLG Auto Services - Barnsley

Thank you for the lovely review, I have passed it onto the Barnsley team.

Rated 4 out of 5 stars

Helpful friendly service

The ladies answering the phone calls and the driver who collected and delivered the car was very friendly and helpful. The repair was done sooner than the original estimated time. However, after I got the car back I found the electric control of the driver-side mirror was not working. A technician was sent to fix it. He found that the team who did the repair didn't plug the wire in properly causing it not to work. The team need to be more careful and also need to check that everything is working properly before delivering the car back.

November 15, 2023
Rated 5 out of 5 stars

Excellent

Excellent, quick service. Car collected on time and returned in good time. I was updated on progress. Collection and delivery drivers were very good. Great job done on repairs.

November 8, 2023

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