They are very good at keeping me updated with progress and also with any trouble they had finding with getting parts. Their workmanship is excellent although I have had to ask for a call back on a... See more
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See what reviewers are saying
We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... See more
Company replied
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... See more
Company replied
My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, United Kingdom
- 03453030352
4.7
Excellent
283 reviews
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Phone call hour before car picked up…
Phone call hour before car picked up and dropped off so not waiting around all day. Allways happy to give progress update when called. got car back to days earlier than expected.
June 19, 2024
Could not fault the service
Could not fault the service. They picked the car up when they said they would, fixed it very quickly and cleaned it too.
June 12, 2024
collection &return of vehicle highly…
collection &return of vehicle highly profesional , repairs carried out to high standard and kept informed of progress
June 12, 2024
Excellent service from start to finish.
Excellent service from start to finish.
Kept me updated the whole time,very impressed.
June 12, 2024
They contacted us immediately the…
They contacted us immediately the accident was notified and once they got the parts the job was completed. But there is one small part, the tow ball cover, for which we are still waiting.
May 29, 2024
I would recommend DLG
I was very pleased with DLG the repair is fantastic they have done a really good job, they were very helpful and kept me informed all the way on how things were going with regular phone calls I would thoroughly recommend them to anyone, all in al very pleased and satisfied with their work and customer service
May 29, 2024
Efficient and effective service
May 29, 2024
Excellent customer service throughout.
April 23, 2024
Always helpful and kept me informed and…
Always helpful and kept me informed and updated..
May 8, 2024
Very friendly staff was kept updated on…
Very friendly staff was kept updated on how repair was going on my car. Repaired and collected with the week
April 30, 2024
I was kept in form on what was wrong
I was kept in form on what was wrong, what they were ordering, gave rough time how long it would take and gave a days notice of car being done.
April 30, 2024
Excellent service all round
Excellent service all round. They communicated the repair very well and the different people that I spoke to and met were all very friendly and professional. It was a very good experience - Thank You, DLG.
April 23, 2024
Repair carried out speedily and on time…
Repair carried out speedily and on time without fuss
April 23, 2024
Great experience
The work carried out was very good, there was a few problems getting a light replaced, but otherwise very good.
April 10, 2024
Car was repaired quickly and a courtesy…
Car was repaired quickly and a courtesy car was supplied.
April 4, 2024
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