They are very good at keeping me updated with progress and also with any trouble they had finding with getting parts. Their workmanship is excellent although I have had to ask for a call back on a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... See more
Company replied
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... See more
Company replied
My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... See more
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, United Kingdom
- 03453030352
4.6
Excellent
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great all round service.
A great all round helpful, thorough quick service. 11/10 thank you.
November 15, 2023
Thay did a good job and very easy to…
Thay did a good job and very easy to use and the staff are allway very friendly and helpful to and i will be using them again in the future
November 8, 2023
Good interaction and the online…
Good interaction and the online tracking of my vehicle
October 4, 2023
Excellent service
Car collected and returned from home. Repair was very good . Communication excellent
October 4, 2023
Great repairer
My car was taken to DLG AUTO for an insurance claim repair. They were very helpful, they talked to the insurance company for me when they realised our car wasn’t secure, and they needed it taken to them immediately. They then kept me informed with texts and phone calls during the repair process, and arranged to bring it back when it was repaired.
October 4, 2023
kept me informed of progress all the…
kept me informed of progress all the way. very professional company
September 8, 2023
Great service from the off Kept me…
Great service from the off Kept me informed the whole way through the process. Car was picked up, fixed very well and returned and I didn’t have to be there. Wonderful service and support staff all amazing
October 4, 2023
Your driver who collected the car was…
Your driver who collected the car was very helpful and polite Communication was very good kept me updated
October 4, 2023
Front bumper repair
Quality repair. The employee who reviewed car and the collection/delivery team were prompt and polite.
September 21, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Overall poor experience
The first time the car was returned it was not cleaned properly and the rear panels did not line up properly. When it came back a 2nd time I was more concerned about the problems from the first visit and failed to spot the damage to my rear alloy wheel. There was no point in raising it as I should have spotted it when returned. It looks as if something has been spilt on the wheel. The documents you gave me were for the wrong car and the correct ones had to be sent by email.
September 14, 2023
Reply from DLG Auto Services - Basildon
Hi, thank you for leaving your review, sorry you did not have a great experience. I’ve shared your comments with the site’s manager to improve the customer journey in the future.
Repairs carried out on time
Repairs carried out on time, car picked up and delivered back next day.
August 13, 2023
Faultless service
August 20, 2023
Very professional from the onset and…
Very professional from the onset and very helpful.
September 5, 2023
door repair
They kept me informed all the way of the repair, and have done a very good job
August 28, 2023
Very helpful when I contacted them and…
Very helpful when I contacted them and they kept me informed of repair progress, particularly when they had received the parts required for the repair. Car was returned and all staff I had dealings with were very helpful
August 28, 2023
My Merc C250 was repaired by DG body…
My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing, plus they helped me out by repairing damages on the left side door with no extra charge. My car looks brand new now. Thank you guys for a great professional service.
You are highly recommended
August 28, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.