Communication was good with me, but not between insurance company, garage and hire car company. The car looks great though and overall none of this was a real issue.
Company replied
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See what reviewers are saying
From start to finish I can't thank D.L.G AUTO services enough, from picking my car up that had been in a wreck to keeping me informed throughout the process to bringing my car back like brand new, the... See more
Company replied
Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... See more
Company replied
Restored my faith in good old fashioned ‘customer service’ absolutely brilliant - when all you need is to sort car damaged not caused by you; you immediately have alarm bells ‘it’s going to be a night... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, United Kingdom
- 03453030431
4.6
Excellent
485 reviews
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Exceptional, courteous service
My car was collected for repair after a non-fault accident,
The communication, courtesy, patience and customer service has been
amazing. Such a refreshing experience in today's world when everyone
is in a hurry. I must mention Amberlee who has been a delight to speak to. She called when she said she would, updated me regularly and is to be congratulated for her attitude. The drivers were professional and very
helpful. All in all a company worth recommending - 200% !
And by-the-way, my car is cleaner than it has ever been.
The repair was O.K. too ! Cannot praise them highly enough.
Overall marks . . . . 15/10 with gratefull thanks to everyone involved.
April 17, 2024
Unprompted review
I loved the updates
I loved the updates, via txt, literally 45 mins from taking my car. The man who called me to tell me what they were planning on doing to my car, was both friendly and professional.
April 16, 2024
Superb service
Superb service, I had my car side swiped by a works van, leaving damage to the wheel arch, wing and bumper, it was picked up and taken on the Monday, it was delivered back by Thursday, all work carried out to a high standard, really impressed from start to finish, highly recommended
April 11, 2024
Unprompted review
Excellent service even whilst I am away…
Excellent service even whilst I am away on holiday.
April 10, 2024
Very friendly and reliable team
Very friendly and reliable team. Car picked up in time, courtesy car delivered and car returned when fixed very promptly. Staff I had to speak with including the drivers and managers, very willing to help and advise.
April 10, 2024
Quick work
Car collected quickly and courtesy car provided work carried out to a satisfactory standard and returned within 7 days
April 4, 2024
May use AI-assist with repliesRead more
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Took 3 weeks to repair and was done wrong once
The car was being repaired for 2 weeks. I received information that the car was ready. I came to pick it up and it turned out that the plastic was still cracked and had not been replaced, the lamp was glued instead of replaced. So I left the car for another week.after this time everything was done as it should have been the first time
April 4, 2024
Reply from DLG Auto Services - Birmingham
We understand the frustration of having to wait longer than expected for your car repairs. We apologise for the inconvenience caused by the initial oversight in replacing the cracked plastic and gluing the lamp instead. We appreciate your patience as we worked to rectify the situation and ensure that everything was done correctly. We value your satisfaction and will strive to provide a better experience in the future.
Brilliant!
Quick, friendly and efficient service. Was kept informed at every stage of the repair. First class.
April 4, 2024
DLG - I cannot fault them!
DLG dealt with my repair excellently. They kept in touch all the way through to let me know how things were going and every aspect was handled professionally and efficiently. I cannot fault them!
March 26, 2024
Great Service
DLG completely took the pain away after my wife had a car accident, can’t recommend them enough.
March 26, 2024
Very professional and efficient
Very professional and efficient. Collected my car and returned it within days. Also kept me informed. Would highly recommend.
March 26, 2024
The way i was treated by the staff
The way i was treated by the staff, they were very friendly and helpful
March 26, 2024
All went smoothly thankyou.
March 26, 2024
Excellent service and communication
Excellent service and communication
Was worried going to be so much hassle
It wasn't thank you
March 19, 2024
Happy with the car and the effort you…
Happy with the car and the effort you put in asap
March 19, 2024
Brilliant experience from start to…
Brilliant experience from start to finish. Excellent customer service, kept us informed of progress at all times. Work was carried out quickly and we are really pleased with outcome. Would recommend 100%
March 21, 2024
Unprompted review
Everything was well organised.
March 19, 2024
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