I am just so greatful to get my car back after waiting a considerable amount of time and as I’ve picked it up, it’s just in the best condition I could have asked for! I’m raised my concerns with DLG g... See more
Company replied
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See what reviewers are saying
Just had our car repaired by DLG Auto Services through Churchill Insurance after extensive damage. What an absolutely top class service from start to finish. I don't know where to start. Car collect... See more
Company replied
Repairs done to an excellent standard (looks as new) after rear impact collision completed. Was very pleasantly surprised how quickly this was done in just a week - was expecting much longer with new... See more
The repairs were fine, good quality. The main issue was the four dates I was given for completion, firstly around Christmas, then end of December, then 2 dates in January. Eventually it was read... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Sills Road, Unit 10B, DE74 2US, Castle Donington, England, United Kingdom
- 0345 3031615
4.3
Excellent
298 reviews
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Delivered and collected hire car on…
Delivered and collected hire car on time.
Pleasant staff all round.
December 10, 2024
Surprised by how good the service was
They provided clear information, and completed the job on time. Everything they said they would do they did, when they said it would be done! On top of that they were pleasant to talk to. Have heard (and experienced) horror stories from other companies, I was very pleasantly surprised.
November 26, 2024
May use AI-assist with repliesRead more
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Poor Quality Work, Good Customer Service
DLG at Castle Donnington has great 5-star customer service but has been let down by poor quality body work and by taking twice as long to repair the car as originally promised, ie over promising and under delivering ! Car body worked completed late and small gaps in paintwork left through which filler could be seen. Car went in again for remedial work and came back with a distorted bumper, which I assumed happened when they took it off for remediation work. Very disappointing and will not use them again !!!
Downgrading to 1-star. Car went in third time to sort out distorted plastic bumper and came back with chipped paint, scratches and misaligned bumper. Sorry, but body work repairs are sub-standard and avoid CASTLE DONNINGTON DLG Services !!!!
November 30, 2024
Unprompted review
Reply from DLG Auto Services - Castle Donington
Hello there, we are sorry to hear you did not have a great experience. I have made the site aware of your comments to prevent similar situations from happening in the future.
Great communication from start to…
Great communication from start to finish.
Vehicle came back looking like new.
November 19, 2024
Bodyshop.
Excellent service, Was kept well informed all the time my car was there.
Very satisfied with the repair.
November 19, 2024
We have used DHL several times…
We have used DHL several times and been really satisfied with there service.
November 13, 2024
Car collected on time
Car collected on time, repair completed quickly and a lovely job.
November 6, 2024
I had contacted you shortly after my…
I had contacted you shortly after my car was delivered by phone to complain damaged to 3 car wheels. I sent photos as evidence . I made a call on the Monday to follow up, I was told I will be contacted.
As yet no one has contacted me back ?/ ref: KN21 UGW
October 29, 2024
Reply from DLG Auto Services - Castle Donington
We understand your frustration with the lack of response regarding the damage to your car wheels. We sincerely apologize for the inconvenience this has caused. We are committed to resolving this issue promptly and will investigate the matter further.
Efficient and swift service
Efficient and swift service, friendly, courteous and helpful staff.
October 7, 2024
AVOID AT ALL COSTS!
AVOID AT ALL COSTS!!
A TODDLER WITH A PAINTBRUSH WOULD DO A BETTER JOB!
Absolute jok3 of a company!
Bodged my car the 1st attempt, curbed a wheel & scratched the back bumper. Paint didn't match & panels weren't aligned properly.
2nd attempt the car came back even worse! More scratches to the bumper! All wheels damaged & shoddily painted, panels still didn't match. To top it off my WHITE leather interior was filthy and my parcel shelf smashed!! They disrespect your vehicle then have the nerve to ask you to send it back again!!! Now waiting for the insurance to find a proper bodyshop to fix what these morons have damaged & made a mess of!
Put a complaint in... get fobbed off for the whole time! Over a month in and nothing! They don't care! Quick to ask for your excess payment though! Disgusting!
September 10, 2024
Unprompted review
Reply from DLG Auto Services - Castle Donington
We understand your frustration and apologize for the unacceptable experience you've had. We take all customer feedback seriously and are committed to providing high-quality service. We're disappointed to hear about the issues you encountered with your vehicle and the lack of resolution you've received. We will investigate your concerns further and strive to improve our processes to prevent similar situations in the future.
Very quick response
Very quick response , explained everything clearly .
Excellent repair to my vehicle
Can't fault anything
Highly recommend their services
October 22, 2024
Reliable and accommodated my…
Reliable and accommodated my requirements. Did what was needed and delivered my car back to me. I had a great experience.
October 22, 2024
Three stars overall but a good repair in the end.
Although the repair to my vehicle was fine, the three stars are due to when trying to contact during the repair it was always difficult, unresponsive, but oddly not when it came to payment time. The hire car supplied was mediocre at best, with a faulty passenger side window that was a challenge to close when opened fully, this was reported when the vehicle was collected. Overall a satisfactory repair but customer communications could be improved during the process.
October 15, 2024
Reply from DLG Auto Services - Castle Donington
We appreciate you taking the time to share your experience. We understand your frustration with the communication during the repair process. We strive to provide excellent customer service and will take your feedback into consideration as we continue to improve our communication practices. We are sorry to hear about the issue with the hire car and will investigate this further.
Excellent service and communication…
Excellent service and communication from beginning to end.
Friendly and professional. Very happy with the work carried out. Car cleaned to a high level. Also, fixed the screw on my parcel shelf which I’m so grateful for. Very thoughtful and kind. Certainly would use this company again and would not hesitate recommending.
October 8, 2024
Reply from DLG Auto Services - Castle Donington
Thank you for the 5* review
Excellent service but changed my settings 🙁
The collection and delivery of my car for repair was exceptional. I’ve only given four stars as my car was wet inside from the cleaning process and my chair and settings had been changed which I asked for them not to be altered as I have autism. Julie Cooper in the booking office is worth her weight in gold!
September 17, 2024
Reply from DLG Auto Services - Castle Donington
We appreciate your kind words about the collection and delivery of your car. We're sorry to hear that your car was wet inside after the cleaning process and that your chair and settings were changed. We understand how important it is for individuals with autism to maintain their routines and preferences. We will certainly share your feedback with our team to ensure that we can better accommodate the needs of all our customers in the future.
Reply from DLG Auto Services - Castle Donington
We appreciate your kind words. We strive to provide excellent service and are glad you found our team helpful.
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