DLG Auto Services - Castle Donington Reviews 

298
TrustScore 4.5 out of 5

4.3

Sills Road, Unit 10B, DE74 2US Castle Donington, England, GB


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Rated 5 out of 5 stars

I am just so greatful to get my car back after waiting a considerable amount of time and as I’ve picked it up, it’s just in the best condition I could have asked for! I’m raised my concerns with DLG g... See more

Company replied

Rated 5 out of 5 stars

Just had our car repaired by DLG Auto Services through Churchill Insurance after extensive damage. What an absolutely top class service from start to finish. I don't know where to start. Car collect... See more

Company replied

Rated 5 out of 5 stars

Repairs done to an excellent standard (looks as new) after rear impact collision completed. Was very pleasantly surprised how quickly this was done in just a week - was expecting much longer with new... See more

Rated 3 out of 5 stars

The repairs were fine, good quality. The main issue was the four dates I was given for completion, firstly around Christmas, then end of December, then 2 dates in January. Eventually it was read... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Sills Road, Unit 10B, DE74 2US, Castle Donington, England, United Kingdom

  • 0345 3031615

4.3

Excellent

TrustScore 4.5 out of 5

298 reviews

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4.3

All reviews

(298)

493 reviews in the last 12 months

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Rated 5 out of 5 stars

My car was in safe hands

The quality of work, service and communication couldn't be faulted. I got a courtesy car straightaway. No problems at any point. Took stress out of the situation.

July 4, 2024
DLG Auto Services - Castle Donington logo

Reply from DLG Auto Services - Castle Donington

We are so glad to hear that you had a positive experience. We strive to provide excellent service and appreciate your feedback.

Rated 5 out of 5 stars

Great customer service

Great customer service, as they informed me of updates

July 16, 2024
DLG Auto Services - Castle Donington logo

Reply from DLG Auto Services - Castle Donington

We appreciate your kind words about our customer service. We strive to keep our customers informed and updated throughout the process.

Rated 4 out of 5 stars

Bumper repair, rear drivers side.

Great job of the repair, car was picked up, good comucation regarding on update of repair.. car returned back . But on inspection? It's had to go back for a new rear drivers side lense. But very well handled and hassle free. Just a case of losing a day off work, to have the new rear lense fitted.

July 10, 2024
Rated 5 out of 5 stars

What an amazing garage!!

What an amazing garage!!
I had to use them for an insurance claim when I was hit by another driver. I’ve driven for over 30 years and have never come across a more professional impressive garage
From start to finish I spoke with various women there on every call - every single one of them was so helpful, completely informative and kept me up to date at all times with what was happening. They did what they said they’d do, in a timely manner all the while keeping me informed
What a delight too to have a woman come and deliver my courtesy car where I didn’t have to go through the usual patronising act of telling me what was what in the car and what it was used for!!!
Bonus!
As a female this style of service impressed me!
They also did an excellent job on my car

From start to finish these guys have been amazing

June 18, 2024
Rated 5 out of 5 stars

Just Fantastic!

DLG did the repair work covered by my insurers and can't thank them enough for the quality of the work that was done. You can't even tell where the damage was!

July 3, 2024
Rated 5 out of 5 stars

DGL Auto Services - Castle Donnington are AMAZING

DGL Auto Services - Castle Donnington had my car for just 6 days after a neighbour damaged the rear nearside corner.
The repair is absolutely AMAZING. perfect colour match, perfect damage repair. You would never know it had happened.
On top of that the car has been cleaned inside and out and DGL Auto Services - Castle Donnington kept me informed of what was happened to my car at all times via phone calls and their web portal.
I would recommend 100% to anyone for auto repairs.

July 2, 2024
Unprompted review
Rated 1 out of 5 stars

Courteous and efficient service…

Courteous and efficient service throughout.

June 26, 2024
DLG Auto Services - Castle Donington logo

Reply from DLG Auto Services - Castle Donington

Hi there, we would really like to look into this 1 star review for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns.

Rated 5 out of 5 stars

My experience with DLG Auto services

They dropped my courtesy car off keeping me informed about times. The gentleman who came was very polite. Had an issue with my courtesy car phoned them up spoke to Julie she was lovely she sorted out my problem straight away. They even dropped my car of early which was as they were having to drop it at work The gentleman that dropped it off was
polite as well. All in all great service from a great team.

June 19, 2024

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